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Provide technical and functional support for the Interactive Brokers Trader Workstation via phone, chat, and email. Act as a liaison between internal teams and customers to resolve software bugs and technical issues effectively.
Requires at least 2 years of experience in software and hardware support, including connectivity and Java familiarity. Candidates must hold a bachelor's degree in information technology or an equivalent field.
About the Company
Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies.
For more than four decades, Interactive Brokers has focused on technology, automation, and innovation to provide clients worldwide with a sophisticated, unified platform to manage their investment portfolios. We serve individual investors, hedge funds, proprietary trading groups, financial advisors, and introducing brokers.
Our culture is driven by problem-solving, efficiency, and continuous improvement. We look for individuals who are intellectually curious, collaborative, and motivated to contribute to technology that helps simplify and enhance access to global financial markets. Interactive Brokers has consistently been recognized as a top broker by respected industry sources including Barron’s, Investopedia, Stockbrokers.com, and others.
Job Description and Responsibilities:
• Technical and functional support for the Interactive Brokers Trader Workstation including connectivity, network testing, java configuration, security protocols by phone, chat and email.
• Problem management with focus on wide scale technical issues.
• As a member of the technical assistance team, you’ll assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues.
Qualifications:
• 2+years of experience in Windows/Mac software and hardware support, connectivity support, Java familiarity.
• Networking and general technical knowledge to troubleshoot issues that pertain to our trading client programs.
• Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment.
• Languages: Fluency in English is a must. Education:
• Bachelor’s in information technology (B.Tech, BE or MCA) or equivalent.
Company Benefits & Perks:
• Competitive salary package.
• Performance based annual bonus (cash and stocks).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company paid snacks.
• Hardship/shift allowance with company provided pickup & drop facility
• Attractive employee referral bonus.
• Frequent company sponsored team building events and outings.
Depending upon the shifts.
**The benefits package is subject to change at the management's discretion.
The Professional’s Gateway to the World’s Markets.
Rated #1 Active Traders and #1 International Trading in 2025 by StockBrokers.com. Interactive Brokers Group (Nasdaq: IBKR) and its affiliates provide automated trade execution and custody of securities, commodities, foreign exchange, and forecast contracts around the clock on over 160 markets in numerous countries and currencies from a single unified platform to clients worldwide. We serve individual investors, hedge funds, proprietary trading groups, financial advisors and introducing brokers. Our four decades of focus on technology and automation have enabled us to equip our clients with a uniquely sophisticated platform to manage their investment portfolios. We strive to provide our clients with advantageous execution prices and trading, risk and portfolio management tools, research facilities and investment products, all at low or no cost, positioning them to achieve superior returns on investments. Interactive Brokers has consistently earned recognition as a top broker, garnering multiple awards and accolades from respected industry sources such as Barron's, Investopedia, Stockbrokers.com, and many others. Interactive Brokers Group’s consolidated equity capital exceeds $17 billion. Throughout its history, the company’s mission has remained unchanged: Create technology to provide liquidity on better terms. Compete on price, speed, size, diversity of global products and advanced trading tools. Interactive Brokers LLC is a member of NYSE, FINRA, SIPC. For more information, visit: ibkr.com.
Offices: 2 Pickwick Plaza, Greenwich, Connecticut 06830, US · 209 S La Salle St, Chicago, IL 60604, US
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