Account Specialist (Customer Services & Order Management)
Egypt · On-site
Senior$3.3B raised
LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling t…
LyondellBasell is een leider in de wereldwijde chemische industrie en creëert duurzame oplossingen voor in het dagelijks leven. Met een bijna 70-jarige historie, waaronder een Nobelprijs voor de Chemie en onze eigen MoRe…
LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling t…
LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling t…
Shift Supervisor Come Join an Inclusive Team Please enter job description here. A Day in the Life Please enter roles and responsibilities here. You Bring This Value Please enter minimum qualifications here. What We Offer…
LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling t…
LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling t…
Skills: Production Planning, SAP, MS Excel, Supply Chain Management, Logistics
LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling t…
Wesseling, North Rhine-Westphalia, Germany · Hybrid
Mid level$3.3B raised
Sie haben Lust, in einem dynamischen Produktionsumfeld an den Herausforderungen von morgen zu arbeiten? Herzlich willkommen bei LyondellBasell. Für unseren Produktionsstandort in Wesseling in der Nähe von Köln suchen wir…
Skills: Laboratory Analysis, IC, ICP, GC, Gas Sampling
Wesseling, North Rhine-Westphalia, Germany · Hybrid
Mid level$3.3B raised
Sie haben Lust, in einem dynamischen Produktionsumfeld an den Herausforderungen von morgen zu arbeiten? Herzlich willkommen bei LyondellBasell. Für unseren Produktionsstandort in Wesseling in der Nähe von Köln suchen wir…
LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling t…
LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling t…
Skills: Event planning, Administrative support, Travel coordination, Expense management, Microsoft Office Suite
LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling t…
Skills: Financial Planning and Analysis, OneStream, Financial Modeling, Corporate Finance, Data Analysis
LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling t…
LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling t…
Skills: Quality Management Systems, ISO9001, ISO14001, IATF Certification, Six Sigma
LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling t…
Skills: Shift Management, HSE Regulations, Lean Methodology, Six Sigma, SAP
LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling t…
LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling t…
Skills: Production Equipment Operation, Troubleshooting, Quality Control, Forklift Operation, Maintenance
LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling t…
Skills: Logistics, Warehouse Management, Inventory Control, SAP, MS Office
LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling t…
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Full-time
bachelor degree
Posted 8h ago
Apply by Aug 31
~40 hrs/week
Responsibilities
The Account Specialist manages the end-to-end order fulfillment process, serving as the primary point of contact for customer issues and order-related inquiries. They are responsible for coordinating product availability, handling complaints, and maintaining accurate master data within the SAP system.
Requirements
Candidates should possess a university or college degree and a minimum of 5 years of experience in customer service or a similar role. Proficiency in SAP and MS Office is required, along with strong problem-solving skills and the ability to manage complex order-to-cash processes.
Full job description
LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling technology, LYB is enabling a more sustainable future for generations to come. LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. We're addressing the global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society.
Summary
The Account Specialist manages the accurate and timely execution of the order fulfillment process for customers. The jobholder is the main point of contact for all customer related issues. This encompasses order receipt, customer stock forecasting, and coordination of product and transport availability, timely delivery, documentation , handling of customer complaints, and up to invoicing. Participates in interdepartmental projects and conducts the training for new customer service staff.
RESPONSIBILITIES AND ACCOUNTABILITIES:
Deliver highest quality service to customers in AFME by handling customer requests in a timely and professional manner
Act as primary interface with Planning, Sales, Business and Supply Chain in order to serve the customer in the most efficient and effective way
Develops strong relationships with key stakeholders (customers, business, HR, SC, Finance, etc) and builds an effective network.
Responsible and accountable for the resolution of order-to-cash process problems and effective communication to all involved parties
Participate in projects. Bring in experience, address issues and challenge current practices
Capable to serve strategic and important customers i.e. global accounts or distribution
Monitor KPI dashboard for area of responsibility and take corrective actions in case of deviations
Check accuracy of Customer Master Data in the SAP system in liaison with Master Data team
Become a Subject matter Expert in a specific area
Respects all policies and procedures and proactively “lives” them.
Actively working on process improvements by sharing best practices with other offices
Follow the company policy about Product risk management as well as directives and procedures from Lyondellbasell Product Stewardship Manager AP & AFMEI.
Follow up of claims in guidance with the policy for product risk management.
PERSON SPECIFICATION:
Education: University / college degree preferred or equivalent experience IT capabilities (SAP, MS Office)
Work Experience: Minimum of 5 years in Customer Service or similar role with customer contact
Competencies
Instills Trust & Exemplifies Integrity : Gaining the confidence & Trust of others through honesty , integrity & authenticity.
Demonstrates Courage : Stepping up to address difficult issues , saying what needs to be said , acting with integrity , doing what is right .
Builds effective teams : Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Drives Results : Consistently achieving results even under tough circumstances.
Collaborates : Building partnerships and working collaboratively with others to meet shared objectives within and across functions.
Cultivates Innovation : Creating new and better ways for the organization to be successful . Uses lateral thinking . Questioning the status quo.
Customer Focus : Building strong customer relationships and delivering customer-centric solutions . Focuses on internal & external customers.
Functional Competencies
‘Order to Cash’process – Understands the process in general and in particular the differences between the business units from forecast, order entry, planning, allocation, shipping up to billing. Has good network with all involved stakeholders and good knowledge of SAP.
Quality Management – Good knowledge of the Quality Management Systems and the Quality Notification process. Handles, resolves and monitors customer complaints in a tactful and professional manner. Participates in external and internal audits.
Problem Solving – Ability to analyze problems and detect root causes. Implements and monitors tools and measures to resolve the problems
Master Data – Understanding the set up of master data in SAP under his responsibility and ensure accuracy in close collaboration with Master Data team
Credit – Understands the customer related financial coherences. Liaises with FSS, credit and tax and informs the AM in case of issues
Change Management – adapts and facilitates changes, becomes comfortable in new circumstances and discusses and supports the need of changes in a constructive way. Leads smaller projects.
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We are LyondellBasell (NYSE: LYB) – a leader in the global chemical industry creating solutions for everyday sustainable living. Through advanced technology and focused investments, we are enabling a circular and low carbon economy. Across all we do, we aim to unlock value for our customers, investors and society. As one of the world's largest producers of polymers and a leader in polyolefin technologies, we develop, manufacture and market high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. For more information, please visit www.lyondellbasell.com.
Offices: LyondellBasell Tower, Ste. 700, 1221 McKinney Street, Houston, TX 77010, US · Delftseplein 27E, Rotterdam, Netherlands 3013 AA, NL · 32/F, Dorset House,, Taikoo Place, 979 King’s Road,, Quarry Bay, Hong Kong, CN · 4th Floor, One Vine Street, London, W1J 0AH, GB · 790 E Tallmadge Ave, Akron, Ohio 44310, US
Petrochemicals (Intermediates & Derivatives)Olefins and PolyolefinsRefiningLicensed Technologieschemicalsfuelsand plasticsChemicalFuelPlastics and Rubber Manufacturing
We are LyondellBasell (NYSE: LYB) – a leader in the global chemical industry creating solutions for everyday sustainable living. Through advanced technology and focused investments, we are enabling a circular and low carbon economy. Across all we do, we aim to unlock value for our customers, investors and society. As one of the world's largest producers of polymers and a leader in polyolefin technologies, we develop, manufacture and market high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. For more information, please visit www.lyondellbasell.com.
Offices: LyondellBasell Tower, Ste. 700, 1221 McKinney Street, Houston, TX 77010, US · Delftseplein 27E, Rotterdam, Netherlands 3013 AA, NL · 32/F, Dorset House,, Taikoo Place, 979 King’s Road,, Quarry Bay, Hong Kong, CN · 4th Floor, One Vine Street, London, W1J 0AH, GB · 790 E Tallmadge Ave, Akron, Ohio 44310, US
Petrochemicals (Intermediates & Derivatives)Olefins and PolyolefinsRefiningLicensed Technologieschemicalsfuelsand plasticsChemicalFuelPlastics and Rubber Manufacturing