Customer Service & Support Jobs in Mumbai, India (Now Hiring) — 1,153 open — Page 54

About Pepper

Pepper Content is a rapidly growing content marketplace that connects businesses with a curated network of professional content creators. We are seeking a dynamic and results-oriented Business Development Representative to join our high-energy team. At Pepper Content, we value creativity, innovation, and a commitment to delivering top-notch content solutions.

BOPM is responsible for providing project management expertise and support on pre-defined projects. Examples include process-improvement and transformational projects, project management support for client based scientific service/publication projects.

Responsibilities:

Project Management:

• Should be adept with creating and executing comprehensive social media strategies that align with our brand identity and target audience.
• Content Creation: Curate and schedule engaging content (text, images, and videos) across multiple social media platforms. Knowledge of community management will be a good value add
• Analytics and Reporting: Track and analyze social media metrics to measure performance and identify areas for improvement.
• Should be updated on the latest social media trends and best practices to optimize brand's presence on different platforms.
• Manage and optimize paid social media campaigns to reach a wider audience and drive conversions.
• Work closely with other internal teams (strategy, design, copy) and freelance network to ensure consistent messaging and brand alignment.

Collaboration:

• Ability to influence without direct authority
• Establish and maintain efficient working relations with all internal & external key stakeholders
• Participate in project movement activities, support team initiatives & objectives
• Identify and recommend process improvements and initiatives
• Facilitate resolution of any issues by working closely with cross-functional teams

Operational:

• Plan, execute and manage deliveries for enterprises across industries
• Ensure on/before time delivery of projects that match/exceed set quality standards
• Plan and monitor capacity utilisation on projects and supply of talent accordingly
• Expertise in project management and ability to set and integrate new SOPs and training on tools to be used during all steps of managing the projects.
• Mentor, train and lead a team of project managers and supply leads

Financial Management:

• Be responsible for ensuring timely & correct invoicing based on agreed milestones & customer preference
• Maximise PO utilisation by working closely with client partners
• Monitor and manage scope changes to close the loop with respective client partners
• Control the project and monitor MIS, Invoicing, consultant costs, cash flow etc.
• Meet all monthly reporting/business metrics/KPI requirements and manage internal processes

Client Partnership:

• Build strong client relationships; working closely with new and existing clients to identify their pain points and future needs
• Meet clients regularly in-person & be a strategic, solution oriented partner for them via email and phone as well
• Work with both clients and internal teams to plan and coordinate their projects from inception, driving & owning projects within specified quality, time, and pricing specifications
• Assist with project planning, including resource forecasting, timelines, and budgeting
• End to end ownership of client delight and operational efficiency
• Drive and own PO utilisation and organic growth of existing clients
• Ability to coordinate and implement successful projects from start to finish
• Set and implement systems and processes for process improvements & operational efficiency

Qualifications and Prerequisites:

● Minimum of 5 years of experience in a client-facing role, with at least 3 years of experience in team management.

● Strong problem-solving skills with a growth mindset and proactive approach.

● Ability to thrive in diverse and remote team environments.

● Proficiency in comprehension, negotiation, and analytical skills.

● Graduate or Postgraduate degree (MBA preferred).

● PMP certification is preferred.

● Proficient in project management tools such as JIRA.

● Previous experience in management and/or leadership roles is advantageous.

● Capable of working independently, seeking guidance only in complex situations.

● Exceptional written and oral communication skills in English.

● Skilled in networking and communication across diverse functions.

● Ability to navigate ambiguity and conflicting priorities with rigour.