Mumbai, Maharashtra, India · On-site
Company Description MSX Company short Overview : For over 25 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their …
Skills: Process Excellence, Training & Coaching, Continuous Improvement, Analytical Skills, Teamwork
Mumbai, Maharashtra, India · On-site
Escalation/SO Engineer with a strong background in Contact center / BPO / call center supporting Data Centre operations or Internet Service Provider (ISP) environments. The ideal candidate should have demonstrated experi…
Skills: Escalation Management, Incident Management, Technical Support, Root Cause Analysis, Service Delivery
Mumbai, Maharashtra, India · On-site
About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering except…
Skills: Guest Relations, Hospitality Operations, Standard Operating Procedures, Hygiene Standards, Administrative Support
Mumbai, Maharashtra, India · On-site
Job Summary The Onsite Storage Consultant will be part of NetApp’s 24x7 Professional Services team, supporting Managed Services customers. The role involves providing Level 2/3 support for NetApp storage environments, re…
Skills: NetApp Storage, Brocade SAN, SnapMirror, IntelliSnap, PowerShell
Mumbai, Maharashtra, India · On-site
Fusion Practices is looking for an experienced, hands-on Oracle Financials expert to lead our growing Managed Support practice. This is a senior, client-facing role supporting a number of Oracle Cloud ERP clients across …
Skills: Oracle Cloud ERP, Oracle Fusion Financials, Managed Support (AMS), Solution Design, General Ledger
Mumbai, Maharashtra, India · On-site
Job Requirements Job Details To achieve the sales targets by engaging with the customers, explaining the offerings from the brand, assisting them in choosing the desired product and completing the sales transaction Sales…
Skills: Product Sales, Retail Operations, Store Management, Customer Engagement, Inventory Management
Mumbai, Maharashtra, India · On-site
Key Responsibilities Install, configure, upgrade, and troubleshoot Windows OS (Windows 7/10) and Microsoft Office (2007–2022, O365). Provide support for desktops, laptops, printers, and other peripherals in workgroup and…
Skills: Windows OS, Microsoft Office, Hardware Troubleshooting, Antivirus Software, Microsoft Outlook
Mumbai, Maharashtra, India · On-site
Purpose of the Job The Technology Solutions Support Team Lead is responsible for managing day-to-day support operations, leading major incident resolution, and ensuring consistent, high-quality service delivery across L1…
Skills: People Leadership, Major Incident Management, ITIL Framework, SLA Management, KPI Monitoring
Mumbai, Maharashtra, India · On-site
About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering except…
Skills: Budget Management, Housekeeping Operations, Strategic Planning, Quality Assurance, Staff Supervision
Mumbai, Maharashtra, India · Hybrid
Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investo…
Skills: Cold Calling, Negotiation, Relationship Building, Client Services, Account Management
Mumbai, Maharashtra, India · Hybrid
India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over…
Skills: Order Management, Issue Resolution, Supply Chain Efficiency, Customer Relationship Management, Problem-Solving
IIDEMumbai, Maharashtra, India · On-site
$300k–$750k/yr
Work Timings: 10:00 AM – 7:00 PM Working Days: Monday – Friday (1st & 3rd Saturdays working; 2nd, 4th & 5th Saturdays off) Work Mode: Work from Office Location: Lower Parel, Mumbai About IIDE: IIDE is India’s leading dig…
Skills: Student Counseling, Consultative Selling, Relationship Management, CRM Management, Lead Conversion
Mumbai, Maharashtra, India · On-site
We are seeking an experienced and dynamic Account Manager to lead strategic customer relationships and drive end-to-end account success. The ideal candidate will bring a strong foundation in software delivery and program…
Skills: Account Management, Customer Success, Program Management, Stakeholder Management, Contract Governance
Mumbai, Maharashtra, India · On-site
Role Title : Distributed Cache & DevOps Engineer Must Have : Hazelcast , Redis / Redis Cluster, Apache Ignite Role Summary We are looking for a technically strong Distributed Cache Support Engineer to provide operational…
Skills: Hazelcast, Redis, Apache Ignite, Java, Kubernetes
Mumbai, Maharashtra, India · On-site
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one …
Skills: Leadership, People Management, Operational Planning, Process Improvement, Data Analysis
Roots Group of CompaniesMumbai, Maharashtra, India · On-site
Responsibilities Trouble Shooting,Breakdown Maintenance,Repair & AMC Installation of Machines & Commissioning Customer Support & Training. Provide technical assistance. Maintain records of service activities and customer…
Skills: Troubleshooting, Breakdown Maintenance, Repair, AMC Installation, Machine Commissioning
Mumbai, Maharashtra, India · On-site
Job Requirements Process Contribution Process Outco Performance Measure Sales: Product Sales 1. Receive and engage with the customer to understand the customer’s requirement 2. Introduce the various product offering to t…
Skills: Retail Sales, Customer Engagement, Inventory Management, Store Operations, Customer Relationship Management
Mumbai, Maharashtra, India · On-site
Job Role : Telecaller Job Location : Goregaon, Mumbai Education : Graduation About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in…
Skills: Collections, Communication Skills, Negotiation Skills, Relationship Management, Leadership Skills
Mumbai, Maharashtra, India · On-site
Field Service Manager – SCADA Commissioning (Substation Automation) Location: Pan-India (extensive travel) Experience: 4–6 years Department: Customer Support / Field Services Employment Type: Full-time Role O…
Skills: SCADA Commissioning, Substation Automation Systems, IEC 61850, Modbus RTU/TCP, PLC Programming
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The role focuses on implementing and monitoring service excellence processes across automotive dealerships to maximize customer satisfaction and operational efficiency. Responsibilities include conducting process audits, coaching dealership teams, and driving continuous improvement through Kaizen and PDCA methodologies.
Requires a Diploma or Degree in Mechanical or Automobile Engineering with 5 to 7 years of experience in automotive service operations or dealership process management. Proficiency in MS Office and analytical tools like Power BI is essential, along with a willingness to travel frequently.
For over 25 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as:
Ensure maximum customer satisfaction by achieving KPIs through effective implementation of service excellence processes.
Drive end-to-end service excellence processes adherence across all service touchpoints within assigned regions.
Collaborate with cross-functional teams to enhance service experience & dealer operational efficiency.
Travel to assigned dealerships to coach teams on defined service processes and track progress at each location.
Support digital adoption initiatives and ensure accurate, consistent data entry in the dealership management system (DMS).
Coordinate with DICV Service HQ and Regional team to align dealership operations with customer service transformation initiatives.
Create, maintain and present operational and performance reports for section head review.
Ensure preparedness for process quality audits across dealership service functions.
Conduct periodic process audits across service and parts departments to ensure compliance with service process standards.
Provide orientation to new joiners on service functions and service excellence processes.
Conduct refresher training sessions on service excellence processes for dealership teams.
Review and analyze process gaps and operational issues, perform root-cause analysis, and recommend corrective actions using PDCA methodology.
Monitor and track the implementation of countermeasures for audit observations and prepare related reports.
Drive and monitor KAIZEN activities across all service process areas to support continuous improvement
Diploma or Degree in engineering (Mechanical or Automobile) with 5 to 7 years of relevant experience in the automotive industry, specifically in service operations, service excellence or dealership process management.
Candidates with field experience, a willingness to travel frequently and strong analytical and process-oriented skills within the customer service domain will be preferred.
Technical Skills:
Proficiency in MS Office and analytical tools (MS Excel, MS PowerPoint, Macros, Power BI)
Key Competencies:
Process excellence, training & coaching and a continuous improvement mindset.
Strong communication, analytical abilities and effective teamwork skills.
Ability to multitask and deliver within stringent timelines.
Strong networking skills to interface with dealers and field teams for faster support.
Ability to grasp critical information quickly and develop logical & timely solutions.
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Flexibility and agility in dynamic work environments.
MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.
Driving Transformation in the automotive retail industry
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement. With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success. As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility. MSX focus areas include: Consumer Engagement Warranty and Repair Efficieny Diagnostic and Repair Engancement Parts, Accessories and Service Performance Techninal Information Sales Performance and Distribution Actionable Insights Learning
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There are currently 399 open customer service & support positions in Mumbai, India listed on Clera. New openings are added daily as companies post roles.
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