United States · Hybrid
$207k–$244k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Product Design, Conversational UI, AI-powered Interfaces, Visual Design, Interaction Design
United States · Hybrid
$95k–$112k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Financial Crime Compliance Auditing, Risk Assessment, Control Testing, Root Cause Analysis, SQL
United States · Hybrid
$218k–$257k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Backend Software Engineering, Distributed Systems, Low-latency Systems, Order Management, Settlement Systems
United States · Hybrid
$171k–$201k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Political Communications, Public Affairs, Media Relations, Crisis Management, Digital Communications
United States · Hybrid
$186k–$219k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Backend Engineering, Distributed Systems, Go, Ruby, Python
Dublin, Leinster, Ireland · Hybrid
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Quality Assurance, Financial Crime Investigations, BSA/AML Compliance, Root Cause Analysis, Compliance Metrics
United States · Hybrid
$186k–$219k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: AWS, GCP, Cloud Networking, Terraform, Pulumi
United Kingdom · Hybrid
$53k–$59k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Customer Success, Account Management, Client Advisory, Relationship Management, Issue Resolution
United Kingdom · Hybrid
$53k–$59k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Customer Success, Account Management, Client Advisory, Relationship Management, Issue Resolution
United States · Hybrid
$135k–$159k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Apex, Lightning Web Components, Salesforce Flows, REST APIs, Platform Events
United States · Hybrid
$167k–$197k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: SQL, Python, dbt, Airflow, ETL/ELT
Cyprus · Hybrid
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Customer Service, Financial Services, Blockchain, Web3, Staking
United Kingdom · Hybrid
$99k–$110k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Commercial Negotiation, Institutional Financial Agreements, Prime Brokerage, Derivatives Documentation, Securities Financing
United States · Hybrid
$218k–$257k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: System Design, Coding, Observability, Performance Tuning, Ruby
United States · Hybrid
$152k–$179k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: SQL, Dbt, Airflow, Snowflake, Databricks
United States · Hybrid
$186k–$219k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: React, React Native, Frontend Development, Performance Optimization, Mentoring
United States · Hybrid
$125k–$147k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Multi-state Payroll Processing, Tax Compliance, Equity Compensation, UKG Pro, Workday HCM
United States · Hybrid
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: LLM Infrastructure, AI Agents, Generative AI, API Design, MicroVM Sandboxing
United States · Hybrid
$152k–$179k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Sql, Python, Dbt, Snowflake, Databricks
Israel · Hybrid
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Applied Cryptography, Multi-Party Computation, Key Management Systems, Hardware Security Modules, Golang
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead the end-to-end design vision for Coinbase's AI-first customer support platform, including the Help Center, Chatbot, Voicebot, and Concierge experience. Partner with cross-functional teams to automate customer interactions and drive revenue for premium support services.
Requires over 7 years of product design experience focusing on support, conversational UI, or AI interfaces. Must demonstrate mastery of Figma and a track record of shipping complex, multi-surface products for both customers and internal operators.
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
You'll join the Customer Experience and Engagement product team as its founding design hire, owning end-to-end design across Coinbase's AI-first customer support platform. The team builds the Help Center, Chatbot, Voicebot, and the premium Concierge support experience embedded inside the Coinbase app, with a mission to automate 90%+ of customer interactions by EOY 2026 while delivering the highest-quality support experience in fintech. You'll define the design vision across this full product surface and shape how millions of customers get help, driving measurable impact on automation quality, customer satisfaction, and Concierge revenue.
Position ID: P77404
#LI-Remote
Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
Powering a global community of developers building the future onchain.
Offices: Remote First, US
Powering a global community of developers building the future onchain.
Offices: Remote First, US
