United States · Hybrid
$96k–$114k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Tier 2 troubleshooting, Google Workspace, Atlassian, Okta, Jamf
United States · Hybrid
$167k–$197k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: User research, Mixed-methods research, Usability testing, Concept testing, Survey design
United States · Remote OK
$201k–$237k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Social support strategy, Crisis management, Public relations, Executive communication, Data-driven decision making
Singapore, Singapore · Hybrid
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Golang, Distributed Systems, Cloud-native Tooling, Docker, Kubernetes
United States · Hybrid
$152k–$179k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Go, Distributed Systems, Kubernetes, AWS, GitHub Actions
Canada · Hybrid
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Kubernetes, Istio, AWS, GCP, Distributed Systems
Canada · Remote OK
$191k–$191k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Software engineering, Ruby, Go, Terraform, AWS
Luxembourg · Hybrid
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Internal Audit, Regulatory Compliance, Financial Controls, Risk Management, Data Governance
New York, New York, United States · Hybrid
$162k–$170k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Golang, REST APIs, WebSocket APIs, Distributed Systems, Blockchain
United States · Remote OK
$140k–$165k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Accounting, Financial control, Product launch coordination, Regulatory compliance, Audit readiness
London, England, United Kingdom · Hybrid
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Solutions Architecture, Golang, REST APIs, WebSocket APIs, Software Engineering
Mumbai, Maharashtra, India · Hybrid
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Machine Learning, Software Engineering, Python, LLMs, Deep Learning
United States · Remote OK
$186k–$219k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Go, Blockchain, Smart contracts, Solidity, EVM
United Kingdom · Hybrid
$99k–$110k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Commercial Negotiation, Institutional Financial Agreements, Prime Brokerage, Derivatives Documentation, Securities Financing
United Kingdom · Hybrid
$95k–$106k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Risk management, Operational risk, Enterprise risk, Financial services, Regulatory compliance
United States · Hybrid
$186k–$219k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: React, TypeScript, Go, React Native, Full-stack Development
United States · Remote OK
$114k–$134k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: IT Engineering, Automation, Systems Engineering, n8n, Airflow
United States · Hybrid
$201k–$237k/yr
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Recruiting, Workforce planning, Hiring strategy, Team leadership, Talent mapping
Charlotte, North Carolina, United States · Hybrid
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Product Management, AI/ML Integration, NLP, Enterprise Platform Design, Roadmap Development
Canada · Remote OK
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Skills: Backend engineering, Distributed systems, Cloud technologies, AWS, Kubernetes
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
You will own Tier 2 troubleshooting for hardware, software, and networking issues while supporting the company's SaaS ecosystem. Additionally, you will perform root cause analysis and develop documentation to improve service desk efficiency and scale operations.
Candidates must have 5+ years of technical support experience and 3+ years of experience administering enterprise SaaS tools like Google Workspace and Okta. Strong networking knowledge and a track record of using data to drive process improvements are also required.
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As an IT Service Desk Engineer on our IT team, you'll play a key role in keeping Coinbase employees productive and supported globally. You'll own complex Tier 2 escalations, solve issues across devices, applications, and cloud platforms, and help improve and scale the service desk as Coinbase grows.
What you'll do:
Required Skills and Experience:
#P77740
Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
Powering a global community of developers building the future onchain.
Offices: Remote First, US
Powering a global community of developers building the future onchain.
Offices: Remote First, US
