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Full-time
bachelor degree, postgraduate degree
Posted 11d ago
~40 hrs/week
Responsibilities
Provide Level 2/3 support for NetApp storage environments, including incident, change, and service request management. Execute infrastructure upgrades and optimize storage performance using NetApp monitoring tools.
Requirements
Requires extensive experience with NetApp technologies (CDOT & 7-Mode) and SAN technologies, along with a degree and 8-10+ years of relevant experience. Proficiency in scripting and familiarity with ITIL methodologies are highly desired.
Full job description
Job Summary
The Onsite Storage Consultant will be part of NetApp’s 24x7 Professional Services team, supporting Managed Services customers. The role involves providing Level 2/3 support for NetApp storage environments, resolving incidents, managing change and service requests, driving problem management, and executing storage infrastructure upgrades. This position requires strong technical expertise in NetApp technologies, excellent customer-facing skills, and the ability to build strong relationships while delivering high-quality service.
Job Responsibilities
Provide Level 2/3 support for storage operations including incident, change, and service request management.
Plan and perform firmware and OS upgrades across customer environments.
Troubleshoot and resolve performance issues in NetApp storage systems.
Manage backup and replication technologies such as SnapMirror and IntelliSnap.
Administer and optimise storage environments using tools like OnCommand Unified Manager, Performance Manager, and Cloud Insight.
Collaborate with senior customer teams and internal sales teams to ensure smooth service delivery.
Document incidents, changes, and problem resolutions following ITIL standards.
Design, build, deploy, and test infrastructure solutions and disaster recovery setups.
Maintain strong stakeholder relationships.
Contribute to continuous improvement initiatives across infrastructure and operational processes.
Job Requirement
Technical Skills & Experience
Hands-on expertise with NetApp Storage (CDOT & 7-Mode), including deployment, troubleshooting, and upgrades.
Proficiency in Brocade SAN switches and SAN technologies.
Making your data infrastructure more seamless, more dynamic, and higher performing than ever before.
Industry
Software Development
Company size
10,001+ employees
Founded
1992
Headquarters
San Jose, California
LinkedIn followers
783,767
Total funding
$1.3B
Build an intelligent data infrastructure with NetApp that brings it all together — a smarter way to let data thrive. Any application, any data, anywhere.
Offices: 3060 Olsen Dr, San Jose, California 95128, US · 800 Cranberry Woods Dr, Ste 300, Cranberry Township, PA 16066, US · 7301 Kit Creek Road, Research Triangle Park, NC 27709, US · Raj Bhavan Road, Bengaluru, Karnataka 560001, IN · 3718 N Rock Rd, Wichita, Kansas, US
How many Customer Service & Support jobs are open in Mumbai, India right now?
There are currently 1,131 open customer service & support positions in Mumbai, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Mumbai, India?
Companies currently hiring include Kotak Mahindra Bank, HSBC, Digitide, Marriott International Hotels, Inc., Accor, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Mumbai, India?
Yes — 127 of the 1131 open customer service & support positions offer remote or hybrid work (22 remote, 105 hybrid).
How do I apply for Customer Service & Support jobs in Mumbai, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.