Melbourne, Victoria, Australia · Hybrid
About monday.com monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doe…
Skills: AI Strategy, Customer Success Management, Technical Account Management, Implementation Consulting, Change Management
Melbourne, Victoria, Australia · Hybrid
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America…
Skills: Professional Communication, Emotional Intelligence, Active Listening, Digital Literacy, Problem Solving
Melbourne, Victoria, Australia · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Customer Service, Front Desk Management, Event Planning, Relationship Management, MS Word
Melbourne, Victoria, Australia · Hybrid
About us The Essential Services Commission is Victoria’s independent economic regulator of essential services supplied by a range of industries. The commission’s functions include: making regulatory decisions with respec…
Skills: Regulatory Compliance, Investigation, Evidence Gathering, Stakeholder Management, Compliance Reporting
Melbourne, Victoria, Australia · On-site
$66k–$71k/yr
Location: Dharuh & Tharawal Country - Prestons, NSW Salary: $65,957 - $71,195 + Superannuation + NFP salary packaging benefits Leave benefits include: 20 days Annual Leave, 13 days Personal Leave, plus an additional 10 p…
Skills: Communication, Relationship Building, Multitasking, Organization, Teamwork
Melbourne, Victoria, Australia · On-site
$66k–$88k/yr
Location: Dharug Country, Bankstown - NSW Salary: $65,957 - $71,195 + Superannuation + NFP salary packaging benefits Employment status: Fixed-term (3 month contract) Job Number: 3358 Hey you! Matchworks is looking for a …
Skills: Employer Engagement, Relationship Building, Inclusive Hiring, Communication, Collaboration
Melbourne, Victoria, Australia · On-site
At Bailey Nelson, we’re on a mission to change how people see the world and how the world sees them. We’re a down-to-earth team that’s obsessed with improving every day, and we’re growing fast. We’re looking for a driven…
Skills: Store Management, Leadership, Sales Performance, Customer Experience, Team Coaching
Melbourne, Victoria, Australia · On-site
Are you a current Austin Health employee? If yes, please log in to the Austin Health careers website via ‘Employee Login’ using your network login details to search, view and apply for all career opportunities available.…
Skills: Communication Skills, Customer Service, Organization, Prioritization, Multi-tasking
Melbourne, Victoria, Australia · On-site
POLITIX is a modern menswear brand specialising in elevated style, combining expert design and craftsmanship to help men look their best. POLITIX is the ultimate wingman, drawing on 50 years of experience to provide high…
Skills: Leadership, Team Development, Financial Analysis, Budget Management, Stock Management
Melbourne, Victoria, Australia · On-site
Salary Range $76,500 – $92,700 per year Opportunity The Customer Experience Consultant is crucial in delivering exceptional service to our customers in the Maersk environment. This role encompasses various activities to …
Skills: Problem Solving, Logistics, Ocean Transport, Customer Relationship Management, Stakeholder Management
Bare Funeral Group Pty LtdMelbourne, Victoria, Australia · Hybrid
Who is Bare Bare is Australia's most highly rated end of life business - supporting Australian families through the hardest time in their life. We are a company dedicated to providing accessible, affordable end-of-life c…
Skills: Empathy, Event Planning, Communication, Attention To Detail, Stakeholder Management
Melbourne, Victoria, Australia · On-site
Company Overview STACK Infrastructure builds, owns, and operates hyperscale and colocation data centers that power the world’s most ambitious technology companies. With a rapidly expanding footprint across APAC, STACK co…
Skills: Azure/Entra ID, Microsoft Office 365 Administration, ITIL, PowerShell, Microsoft SharePoint Online
Melbourne, Victoria, Australia · On-site
. At Sephora, we believe that beauty thrives in diversity and discovery. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. Join Sephora and be part of the Brand New Wer…
Skills: Customer Experience, Sales, Interpersonal Skills, Beauty Trends Knowledge, CRM Program Promotion
Sydney, New South Wales, Australia · Hybrid
Entity: Customers & Products Job Family Group: Business Support Group Job Description: Be at the centre of a fast-moving, nationwide logistics network! In this role, you’ll drive the end-to-end coordination of bulk greas…
Skills: Agility Core Practices, Analytical Thinking, Commercial Acumen, Communication, Creativity And Innovation
Melbourne, Victoria, Australia · Hybrid
Melbourne, Victoria | RACV Head Office Permanent Full Time | Hybrid Working Competitive Salary | Discounts on Selected RACV Products Payment Support Officer At RACV, we’re there for our members when it matters most. As a…
Skills: Debt Recovery, Financial Hardship Management, Negotiation, Problem Solving, Salesforce
Melbourne, Victoria, Australia · Hybrid
Brighter Futures Start Here At Kmart it’s not just what you do, it’s who you are that makes every day living brighter. You’ll be joining a diverse team who come together to collaborate globally around tech. With six purc…
Skills: Office 365, Azure AD, SCCM, Infrastructure Management, SaaS Management
Melbourne, Victoria, Australia · Hybrid
Employment TypePermanent Closing Date29 June 2026 11:59pm Job TitleSenior Conversational Initiative Owner Job Summary Job Description About the Role As a Senior Conversational Initiative Owner, you are accountable for en…
Skills: Conversational AI Delivery, Vendor Management, NLU/NLP, CCaaS, Agile Delivery
Melbourne, Victoria, Australia · On-site
At Swarovski, your ideas are valued, and your work helps create unforgettable moments for our customers every day. Ready to bring brilliance to life with one of the most iconic brands in fashion and design? Join our reta…
Skills: Customer Service, Storytelling, Sales Goal Achievement, Relationship Building, Retail Technology
Melbourne, Victoria, Australia · On-site
Job Summary: JOB DESCRIPTION – Client Solutions Specialist Location: Melbourne, Australia Division: Ticketmaster Australasia Line Manager: Client Solutions Manager Contract Terms: Permanent, 38 hours per week THE TEAM Th…
Skills: Client Support, Product Configuration, Technical Training, CRM Management, Interpersonal Communication
Melbourne, Victoria, Australia · On-site
Job Summary: JOB DESCRIPTION – Client Solutions Specialist Location: Melbourne, Australia Division: Ticketmaster Australasia Line Manager: Client Solutions Manager Contract Terms: Permanent, 38 hours per week THE TEAM Th…
Skills: Client Support, Product Configuration, Technical Training, CRM Management, Documentation
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead AI-driven transformation for strategic Enterprise and Mid-Market accounts to turn the platform into a mission-critical operating system. Bridge product capabilities with business outcomes while influencing the product roadmap based on customer feedback.
Requires 5+ years of experience in B2B SaaS Customer Success or Technical Account Management with deep fluency in AI implementation. Must possess strong executive presence and a proven track record of managing complex accounts and organizational change.
About monday.com
monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition.
We're hiring a Senior CSM to lead AI strategy across our most strategic Enterprise and Mid-Market accounts in ANZ. This isn't just retention management; It's a forward-deployed role built to reshape how monday.com goes upmarket — hands-on, technically deep, and embedded in the way our largest customers actually work.
Your job: move customers past "software adoption" and turn monday.com into a mission-critical, AI-first operating system for their business. You'll bridge our evolving product capabilities and the business outcomes executive buyers actually care about.
Location: Melbourne. Hybrid — 3 days a week in-office.
Lead AI-led transformation. Be the trusted advisor on how customers use our AI suite to automate workflows, surface insights, and scale operations.
Consult, don't pitch. Build deep technical credibility through end-to-end knowledge of the monday.com platform — and use it to remove the friction and uncertainty around AI adoption.
Architect at the strategic level. Translate complex business problems into automated, scalable solutions inside the platform aligned to business goals.
Drive organisational change. Navigate large customer orgs to uncover high-impact opportunities for digital transformation.
Use data to grow accounts. Turn behavioural and product usage data into communication strategies that drive expansion and technical maturity.
Run high-leverage enablement. Lead deep-dive consultations and workshops that move customers from "how-to" to "how-to-scale."
Be the technical voice of the customer. Influence the Product and Engineering roadmap on AI and integrations based on what you see in the field.
Partner cross-functionally. Work closely with Sales, Professional Services, and Product to identify expansion opportunities rooted in technical solutioning.
Own the customer relationship. Build, maintain, and scale relationships with executives, champions, and key stakeholders across your book.
5+ years in B2B SaaS Customer Success, Technical Account Management, or Implementation Consulting.
Technical and AI fluency. Deep understanding of AI implementation lifecycles. You can speak to technical architects and C-suite executives in the same conversation.
Genuine AI curiosity. You follow the generative AI space closely and can translate capability into business value.
Complex account experience. Track record managing large customers with sophisticated security, integration, and change management needs.
Change management DNA. You've guided organisations through major software transitions or process overhauls.
Executive presence. Strong communicator who builds technical credibility with senior stakeholders.
Analytical mindset. You use data to segment your book and spot the next big win.
Adaptability. High-energy, comfortable in fast-paced, evolving environments.
Bonus: Strategy consulting background or experience in business process mapping.
Join a customer-obsessed team where transparency and ownership are how we actually operate — not just things we put on a wall.
Work on a multi-product suite powered by advanced AI, where what you ship reaches hundreds of thousands of customers worldwide
Competitive salary, benefits, bonus potential, and equity eligibility for many roles — we believe people who build the product should share in its success
Grow fast through a dedicated L&D team, AI workshops, bootcamps, and internal hackathons — the industry moves quick and so do we
A collaborative, global culture backed by Employee Resource Groups and workplace teams across New York, Tel Aviv, London, Munich, Warsaw, Tokyo, Sydney, and more
Outpace everyone with the best AI work platform. Exponential execution that scales your business impact.
Outpace everyone with the best AI work platform. monday.com brings people, workflows, and AI agents together on one platform, so teams can plan, execute, and deliver with exponential impact. monday sidekick is the digital worker that thinks with you, creates for you, and moves work forward. monday vibe lets you build custom business software in minutes. AI Blocks and AI Workflows automate everything at scale. And monday agents multiply your team's capacity: an always-on AI workforce that handles specialized tasks across every department. From work management to CRM, dev, service, and campaigns, it all runs on one connected, context-aware platform. Trusted by 250,000+ customers, including over 60% of the Fortune 500, across 200+ countries. monday.com has offices in Tel Aviv, New York, Miami, Chicago, Denver, London, Warsaw, Sydney, Melbourne, São Paulo, and Tokyo.
Offices: 6 Yitzhak Sadeh St, 13 Floor, Tel Aviv, Israel 6777506, IL · 225 Park Ave S, New York, NY 10003, US · 64 York St, Sydney, NSW 2000 , AU · 20 Rathbone Place, West End, England W1T 1HY, GB · 180 Flinders St, Melbourne, Victoria 3000, AU
There are currently 1,170 open customer service & support positions in Melbourne, Australia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Endeavour Group, Accor, Marriott International Hotels, Inc., ALDI International Services SE & Co. oHG, Guzman y Gomez Mexican Kitchen, among others. Browse the listings above to see every active employer.
Yes — 268 of the 1170 open customer service & support positions offer remote or hybrid work (16 remote, 252 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
