About the position: We’re looking for a full-time Salesforce Analyst to join our team in Medellín, Colombia. As part of the team you will be responsible for analyzing and interpreting data from Salesforce and related thi…
Skills: Salesforce Administration, Data Analysis, Process Improvement, Salesforce Configuration, Salesforce Customization
We are Roca Alliances A specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We deliver tailored hiring solutions to ensure the perfect match for each role. With deep insi…
Skills: Office Administration, Facilities Management, English Proficiency, Microsoft Office Suite, Organizational Skills
2Centric LLC
New Candidates (Test 5)
Medellín, Antioquia, Colombia · Hybrid
$500/hr–$1k
Mid level
Join Our Dynamic Team! We're Always Hiring! We are a growing company seeking talented and motivated individuals to join our team. We have multiple job openings across various departments and are looking for candidates wi…
Skills: Relationship Management, Sales Strategy, Marketing Campaign Planning, Lead Generation, Customer Service
2Centric LLC
New Candidates (Test 2)
Medellín, Antioquia, Colombia · Hybrid
$500/hr–$1k
Mid level
Join Our Dynamic Team! We're Always Hiring! We are a growing company seeking talented and motivated individuals to join our team. We have multiple job openings across various departments and are looking for candidates wi…
Join Our Dynamic Team! We're Always Hiring! We are a growing company seeking talented and motivated individuals to join our team. We have multiple job openings across various departments and are looking for candidates wi…
Join Our Dynamic Team! We're Always Hiring! We are a growing company seeking talented and motivated individuals to join our team. We have multiple job openings across various departments and are looking for candidates wi…
Join Our Dynamic Team! We're Always Hiring! We are a growing company seeking talented and motivated individuals to join our team. We have multiple job openings across various departments and are looking for candidates wi…
Join Our Dynamic Team! We're Always Hiring! We are a growing company seeking talented and motivated individuals to join our team. We have multiple job openings across various departments and are looking for candidates wi…
El Rol Dirigir el equipo a cargo, asegurando la entrega de los servicios requeridos por el cliente.Asegurar el cumplimiento de los indicadores de resultados.Garantizar claridad en roles y responsabilidades del equipo.Man…
Location: On-site · El Poblado, Medellín Type: Full-time Do you like things to flow? You'll work alongside a leading commercial insurance technology company in the United States — a high-volume industry where speed and p…
Skills: English Proficiency (B2+), CRM Management, Customer Support, Case Management, Professional Email Writing
We are hiring Accounts Receivable Specialist roles ON SITE | Medellín, Colombia About Roca Alliances Roca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading global technology c…
¿Tienes habilidades y conocimientos en servicio al cliente, gestiones administrativas y flujos de procesos? Y además, ¿eres bilingüe? ¡Este es el reto que estabas buscando! Serás la pieza clave que asegura el éxito en té…
Skills: Customer Service, Administrative Management, Process Optimization, Advanced English, Leadership
Analista de Tecnología, Automatizaciones y Soporte (Ecosistema Digital)
Medellín, Antioquia, Colombia · Hybrid
$3000k–$3500k/mo
Mid level
¿Eres un experto en la resolución de problemas tecnológicos? ¿Te apasiona conectar herramientas, automatizar procesos y asegurar que todo el ecosistema digital de una empresa funcione como un reloj suizo? Si tienes exper…
Skills: CRM Administration, Process Automation, WordPress Management, Zoho One, Zapier
¿Tienes habilidades y conocimientos en servicio al cliente, gestiones administrativas y flujos de procesos? Y además, ¿eres bilingüe? ¡Este es el reto que estabas buscando! Serás la pieza clave que asegura el éxito en té…
Skills: Customer service, Administrative support, Process optimization, English C1, Attention to detail
We are hiring a Manager, Account Management ON SITE | Medellín, Colombia About Roca Alliances Roca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading global technology companie…
We are hiring Account Manager roles ON SITE | Medellín, Colombia About Roca Alliances Roca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading global technology companies. We pa…
IT Support / Service Desk Analyst - Bilingual Location: Medellín, Colombia Employment Type: Full-Time Work Mode: Onsite Job Summary: We are seeking a skilled and customer-focused IT Support / Service Desk Analyst to join…
Skills: IT Support, Service Desk, Troubleshooting, Hardware Support, Software Support
We are hiring a Manager, Account Management ON SITE | Medellín, Colombia About Roca Alliances Roca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading global technology companie…
We are hiring Accounts Receivable Specialist roles ON SITE | Medellín, Colombia About Roca Alliances Roca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading global technology c…
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Full-time
bachelor degree
Posted 43d ago
~40 hrs/week
Responsibilities
The role involves analyzing Salesforce and third-party data to identify trends and implement product improvements. Responsibilities include designing data workflows, maintaining documentation, and supporting the patient care team with Salesforce usage.
Requirements
Candidates need a Bachelor's degree in Computer Science or a related field and at least one year of experience as a Salesforce Administrator or Analyst. Fluency in English and strong analytical skills are required.
Full job description
About the position:
We’re looking for a full-time Salesforce Analyst to join our team in Medellín, Colombia. As part of the team you will be responsible for analyzing and interpreting data from Salesforce and related third-party systems (such as electronic health records), designing and implementing solutions to improve our product, and providing support to the patient care team. The ideal candidate will have experience in Salesforce administration, data analysis, and process improvement.
Key Responsibilities:
Analyze and interpret data from Salesforce and related third-party source systems to identify trends and opportunities for improvement
Collaborate with the product and patient care teams to understand their needs and develop solutions to improve processes
Design and implement data analysis workflows and reports
Provide training and support to patient care team members to ensure they are able to effectively use Salesforce
Develop and maintain documentation on Salesforce processes, procedures, and configurations
Monitor and maintain data quality in Salesforce, ensuring accuracy and completeness
Design, implement and maintain client telephony flows
Work across functions to integrate Salesforce with other systems and tools
Stay up-to-date on Salesforce updates and new features and provide recommendations for implementation
Qualifications:
Bachelor's degree in Computer Science, Information Systems, or related field
Minimum of 1 year of experience as a Salesforce Administrator or Analyst
Foundational knowledge of Salesforce configuration, customization, and administration, strongly preferred
Strong analytical skills, with the ability to analyze and interpret data to make informed decisions
Excellent communication skills, with the ability to communicate complex technical information to non-technical stakeholders
Ability to work independently and as part of a team, with strong collaboration skills
Strong communication, both written and verbal (candidates must be fluent in English)
Related keywords
SalesforceElectronic Health RecordsData AnalysisProcess ImprovementSalesforce AdministrationTelephony FlowsSystem IntegrationData QualityCRMHealthcare Technology
Third Way Health is a cutting-edge healthcare outsourcing partner focused on revolutionizing business operations for providers, payers, MSOs, and beyond. We ensure best in class service quality through our AI-enabled end-to-end operating platform, a meticulous implementation process, and top tier personnel.
How many Customer Service & Support jobs are open in Medellín, Colombia right now?
There are currently 63 open customer service & support positions in Medellín, Colombia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Medellín, Colombia?
Companies currently hiring include The Estée Lauder Companies Inc., Accor, Roca Alliances, RAM BPO 🐏, Finaktiva, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Medellín, Colombia?
Yes — 15 of the 63 open customer service & support positions offer remote or hybrid work (3 remote, 12 hybrid).
How do I apply for Customer Service & Support jobs in Medellín, Colombia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.