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Third Way Health logoThird Way Health

Assistant Team Lead

Medellín, Antioquia, Colombia · On-site

Mid level$17M raised

About the position: We are seeking a full-time Assistant Team Lead for our Team. The Assistant Team Lead will support the Team Lead in various administrative and leadership tasks, ensuring efficient team operations and h…

Skills: Healthcare Expertise, Call Center Operations, English Fluency, Spanish Fluency, Salesforce

Third Way Health logoThird Way Health

Assistant Team Lead

Medellín, Antioquia, Colombia · On-site

Mid level$17M raised

About the position: We are seeking a full-time Assistant Team Lead for our Team. The Assistant Team Lead will support the Team Lead in various administrative and leadership tasks, ensuring efficient team operations and h…

Skills: Healthcare Expertise, Call Center Operations, English Fluency, Spanish Fluency, Salesforce

Third Way Health logo

Assistant Team Lead

Third Way Health

Medellín, Antioquia, Colombia • On-site

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Mid level

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  • Full-time
  • Posted 10d ago
  • ~40 hrs/week

Responsibilities

Support the Team Lead in managing the members team and overseeing daily call center operations to ensure high-quality patient services. Handle patient queries, de-escalate conflicts, and assist in monitoring team performance and resource allocation.

Requirements

Requires expertise in the US healthcare sector and call center management with fluency in both English and Spanish. Proficiency with CRM systems like Salesforce and strong leadership and communication skills are essential.

Full job description

About the position:

We are seeking a full-time Assistant Team Lead for our Team. The Assistant Team Lead will support the Team Lead in various administrative and leadership tasks, ensuring efficient team operations and high-quality client services. You will play a key role in supporting different aspects of operations including helping our clients and managing teams. 

Responsibilities:

  • Take patient calls and help patients to e.g., schedule appointments, navigate intake, etc.
  • Provide accurate, satisfactory answers to patients’ queries and concerns
  • De-escalate situations involving dissatisfied patients, offering patient assistance and support
  • Contact patients to inform them about available test results or remind them about upcoming events in their care plan (e.g., annual wellness visit)
  • Guide patients through navigating the practice website and or troubleshooting the member/patient app
  • Assist the Team Lead in guiding and managing the Members team
  • Provide recommendations and support for allocating team resources effectively to practices/patients as directed by the Team Lead
  • Assist in monitoring team goals and performance measures
  • Participate in evaluating the quality of services provided by the team
  • Ensure patient satisfaction scores meet required levels
  • Provide training and support during service migration for new hires, as needed
  • Offer call support to other team members in the absence of the Team Lead
  • Update process documentation, as needed
  • Manage if the Team Lead is not available

Required skills and qualifications: 

  • Expertise in healthcare (US healthcare sector experience; does not need to be a nurse or doctor) and managing call center operations
  • Strong communication skills, both written and verbal (candidates must be fluent in English and Spanish, C1 or above preferred)
  • Expertise with telephony and CRM systems, ideally Salesforce
  • Ability to motivate and empower others
  • Excellent conflict resolution and facilitation skills
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Excellent troubleshooting skill

Related keywords

US HealthcareCall CenterSalesforceCRMTelephonyPatient CarePatient IntakeConflict ResolutionTeam ManagementService MigrationPerformance MeasuresPatient SatisfactionMedellínBilingual

About Third Way Health

LinkedInVisit site
Industry
Hospitals and Health Care
Company size
501-1,000 employees
Founded
2022
Headquarters
Los Angeles, California
LinkedIn followers
3,688
Total funding
$17M

Third Way Health is a cutting-edge healthcare outsourcing partner focused on revolutionizing business operations for providers, payers, MSOs, and beyond. We ensure best in class service quality through our AI-enabled end-to-end operating platform, a meticulous implementation process, and top tier personnel.

Offices: Los Angeles, California, US

HospitalHealth CareMedicalArtificial Intelligence (AI)
View all jobs at Third Way Health

About Third Way Health

LinkedInVisit site
Industry
Hospitals and Health Care
Company size
501-1,000 employees
Founded
2022
Headquarters
Los Angeles, California
LinkedIn followers
3,688
Total funding
$17M

Third Way Health is a cutting-edge healthcare outsourcing partner focused on revolutionizing business operations for providers, payers, MSOs, and beyond. We ensure best in class service quality through our AI-enabled end-to-end operating platform, a meticulous implementation process, and top tier personnel.

Offices: Los Angeles, California, US

HospitalHealth CareMedicalArtificial Intelligence (AI)
View all jobs at Third Way Health

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