Manila, Metro Manila, Philippines · Hybrid
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to g…
Skills: Quality Assurance, Root Cause Analysis, Performance Monitoring, Transaction Analysis, Report Preparation
Manila, Metro Manila, Philippines · Hybrid
The Opportunity This role offers an opportunity to be at the forefront of transformation, innovation, and service excellence within the U.S. Retirement business. As a Client Account Advisor, you will help shape a new rec…
Skills: Customer Service, Coaching and Mentoring, 401(k) Knowledge, Pension Plan Structures, AWS
Manila, Metro Manila, Philippines · Hybrid
This role offers an opportunity to be part of a transformation within the U.S. Retirement business, helping build a new recordkeeping and operations ecosystem across people, process, technology, and data. As a Member Pro…
Skills: 401(k) Administration, Transaction Processing, Risk Mitigation, Process Improvement, Data Integrity
Manila, Metro Manila, Philippines · On-site
About this role: Wells Fargo is seeking an Escalations Representative. In this role, you will: Support internal and external customers with inquiries and complaints regarding financial products and servicesSeek ways to d…
Skills: Customer Service, Complaint Resolution, Financial Services Support, Risk Classification, Case Management
Manila, Metro Manila, Philippines · On-site
About this role: Wells Fargo is seeking an Associate Customer Service Representative for one of the biggest lines of business in the company. We believe in the power of working together because great ideas can come from …
Skills: Customer Service, Financial Services, Contact Center Operations, Problem Resolution, Empathy
Manila, Metro Manila, Philippines · On-site
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. Position Summary Opensity Solutions, a US based private…
Skills: Billing, Collections, Cash Application, Customer Account Management, Multi-currency Transactions
Manila, Metro Manila, Philippines · Hybrid
WHAT MAKES US, US SimCorp delivers a world-leading integrated investment management platform, serving 40% of the top 100 financial companies globally. Through SaaS and on-premise solutions, we empower clients—from centra…
Skills: Incident Management, Problem Management, Change Management, Root Cause Analysis, ITIL
Manila, Metro Manila, Philippines · On-site
Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions…
Skills: Project Management, Product Management, Agile Methodologies, Problem Solving, Written Communication
Manila, Metro Manila, Philippines · Hybrid
Why join us? We’re a global tech company, just not the kind you’re picturing. Sure, we’ve got catered lunches, team events, cool merch, and yes... dogs in the office. But that’s not why people join. Our team of nearly a …
Skills: Instructional Design, Adult Learning Principles, Microlearning, Canva, Adobe Photoshop
Manila, Metro Manila, Philippines · Hybrid
Cleeng unifies the entire subscriber experience across web and mobile apps from a single platform, empowering D2C companies to simplify subscription management and maximize customer lifetime value. Our award-winning Subs…
Skills: Salesforce Administration, CRM Migration, Salesforce Flow, Business Process Automation, Data Management
Manila, Metro Manila, Philippines · On-site
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers…
Skills: Customer Relationship Management, Product Adoption, Data-Driven Decision Making, IT Infrastructure, Project Management
Manila, Metro Manila, Philippines · On-site
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers…
Skills: People Management, Contract Operations, Billing Operations, Salesforce, ERP Systems
Manila, Metro Manila, Philippines · On-site
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers…
Skills: People Management, Contract Operations, Billing Operations, Salesforce, ERP
Manila, Metro Manila, Philippines · On-site
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers…
Skills: People Management, Contract Operations, Billing Operations, Salesforce, ERP
Manila, Metro Manila, Philippines · On-site
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers…
Skills: Inbound Sales, Lead Qualification, Lead Management, English Communication, Outreach
Manila, Metro Manila, Philippines · On-site
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers…
Skills: Inbound Sales, Lead Qualification, Lead Management, English Proficiency, Spanish Proficiency
Manila, Metro Manila, Philippines · On-site
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers…
Skills: Data Analytics, Reporting, SuccessFactors, Greenhouse, Data Visualization
Manila, Metro Manila, Philippines · On-site
Company Description M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to thes…
Skills: Multilingualism, Technical Support, Customer Service, Qualitative Research, Problem Solving
Manila, Metro Manila, Philippines · Remote Solely
Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer …
Skills: Native Dutch, English C1, Customer Support, Technical Troubleshooting, Ticket Management
Manila, Metro Manila, Philippines · Remote Solely
Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer …
Skills: Customer Support, Troubleshooting, Ticket Management, Dutch Language, English Language
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The role involves analyzing transactions to ensure accuracy standards and conducting root cause analysis to identify action plans. Additionally, the analyst is responsible for preparing quality reports, coaching associates, and managing performance during work transitions.
Candidates need 2-3 years of experience in quality checking and must possess strong communication, problem-solving, and keyboarding skills. Internal applicants must have a one-year tenure and a consistent record of meeting performance metrics.
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.
Roles and Responsibilities
Other/s:
Qualifications
Internal Eligibility requirements:
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
Offices: 200 Bloor St E, Toronto, Ontario M4W, CA · 223 Wai Yip St, Kwun Tong, Hong Kong, HK · 51 Bras Basah Rd, Singapore, Singapore 189554, SG · 250 Bloor St E, Toronto, ON M4W 1E6, CA · Jalan Jenderal Sudirman, Lombok Barat, West Nusa Tenggara 83311, ID
There are currently 417 open customer service & support positions in Manila, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Manulife, Remitly, Thakral One, Ingram Micro, Metrobank, among others. Browse the listings above to see every active employer.
Yes — 215 of the 417 open customer service & support positions offer remote or hybrid work (73 remote, 142 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
