Customer Service & Support Jobs in Makati City, Philippines (Now Hiring) — 32 open — Page 2

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Job Description:

Job Purpose

The position provides overall administrative support to assigned branch. It is responsible for monitoring branch performance and preparing standard production reports. It assists in the implementation of sales and branch activities and promotions. In addition, it provides assistance to agency force for overall branch activities and meetings, monitoring of NB application requirements to ensure speedy processing, attending to various inquiries and coordinating related requirements with concerned support departments and monitoring promotion and contest activities.  Moreover, the position handles incoming and outgoing documents and materials as well as inventory of supplies. It ensures timely dissemination of business updates and reports, promo and contest mechanics including processing of special fund requests of the branch.

Major Accountabilities

Contributes to branch target attainment by providing support in terms of monitoring and preparing daily and monthly branch performance and production reports following the required format of territory management and branch management.  Monitors completeness of Advisors Contracting Manual (ACM) requirements and other related reports. Assists in the implementation of sales initiatives and monitors branch promotion and activities.

Provides support to agency force in terms of assisting the branch manager in overall branch activities and meetings. Monitors completeness of NB application requirements and coordinates related requirements with underwriting group to ensure speedy processing. Attends to the requests and inquiries of advisors and field managers and coordinates these with sales support, licensing, sales training & development, marketing, customer center, PH-IT administrative services and other concerned business units as necessary.

Provides assistance in branch administration in terms of handling of incoming and outgoing documents and materials, conducting inventory of branch office and form supplies. Conducts regular meetings with branch secretaries for briefing on production reports, contest and promotion mechanics. Updates the bulletin board postings on production results, memos, circulars and branch promotions. Disseminates business reports and/or fact sheets to concerned advisors.  Coordinates branch qualifiers for different contests and promotions with sales support and marketing. Processes requests for Special Fund reimbursement.

Monitors the overall upkeep of branch office operations and reports any problems or concerns to channel management.

Preferred skills

• Knowledgeable in the use of the MS Office Applications (Word, Excel and Power Point)
• Working knowledge in the use of electronic mail (Lotus Notes)
• Ability to Learn – assimilating and applying in a timely manner new job-related information that may vary in complexity
• Attention to Detail – accomplishing tasks through concern for all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks, maintaining watchfulness over a period of time
• Rapport Building – getting along well
• Integrity – maintaining and promoting social, ethical and organizational norms in conducting activities
• Average written and oral communication skills

Qualifications

• College graduate, preferably marketing or communication arts.
• With at least one year of work experience in a sales or a financial services company.

Job Category:

Sales - Distribution Support

Posting End Date:

30/08/2026