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Full-time
Posted 15d ago
~40 hrs/week
Remote in Philippines
Responsibilities
Act as the first point of contact for customers by resolving queries and conducting product walkthroughs. Research and troubleshoot customer issues to ensure prompt resolution and proper recording of all cases.
Requirements
Candidates must reside in the Philippines with full work authorization and possess a strong analytical background. A minimum Math score of 2.00 (85% or higher) in 10th grade or the most recent Math exam is required.
Full job description
Note:
This role is only open to candidates currently residing in the Philippines with full work authorisation.
Working days: Any five (5) days of the week (including weekends & public holidays).
Rotational Shift: 4:30 a.m. to 1:00 p.m. PHT. / 12:30 p.m. to 9 p.m. PHT (preference is not available; business needs drive shift allotment)
If you're looking to work in the B2B SaaS space, this is an opportunity to kick-start your career. This is a starting role at PriceLabs that will help you transition into non-technical roles across departments (Sales & Success, Marketing, Data Science, etc.).
About the Role:
In this role, you will be the first point of contact for our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide, and your role will be not only to uphold similar standards but also to set new ones.
Taking ownership of customer issues reported and seeing problems through to resolution
Conducting product walkthroughs and providing resolutions to customers' queries
Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Answering questions over email, phone calls, & live video calls.
Finding ways to go above & beyond to help customers
About You:
Empathy and patience.
Curiosity and a problem-solving mindset.
Strong analytical background - our product is very math and numbers-heavy!
Solid verbal, written, presentation, and interpersonal communication skills
Minimum Math score of 2.00 (equivalent to 85% or higher) in your 10th grade or most recent Math exam.
How to apply for this position?
Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder. Tip: Avoid using AI-generated responses. We want to hear from you!
About PriceLabs:
PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.
With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.
Every day, we price over 600,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.
In 2025, we scaled to;
600K+ listings
160+ integrations
300+ globally remote team
70K+ customers worldwide
40% diversity
Industry awards won:
SaasBoomi 2021
The Shortyz 2020
The Shortyz 2023
STRive Awards 2025
STRive Awards 2026
We continue to grow exponentially, backed by a strong team to take us to the next level.
Why join PriceLabs?
Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here)
Work with a global team (19 countries and counting) of passionate individuals who accept open communication, empowerment, and a shared focus on customer success.
We are a remote-first organisation and accept work from home as the norm.
PriceLabs is an equal-opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.
Revenue Management Platform for Airbnb, Vacation Rentals, Short Term Rentals, and Hotels
Industry
Technology, Information and Internet
Company size
201-500 employees
Founded
2014
Headquarters
Chicago, Illinois
LinkedIn followers
30,848
Total funding
$30M
PriceLabs is a dynamic pricing tool and revenue management platform for Airbnb, Vrbo, short-term and vacation rental owners, and property managers, pricing over 500,000 listings daily. A data-driven approach, automation rules, and customizations to manage pricing and stay restrictions help vacation rentals optimize revenues and save them hours in the process. With 150+ channels and property management systems integrations, automated revenue management is a few clicks away.
Our team is experienced in revenue management, travel distribution, technology, and analytics, and has put all that experience into making a leading revenue management solution for the vacation and short-term rental industry.
Offices: 211 W Wacker Dr, Ste 120, Chicago, Illinois 60606, US
Vacation RentalsDynamic PricingPricing AnalyticsShort Term RentalsAirbnbServiced ApartmentsAparthotelsVrboProperty ManagersProperty Owners
How many Customer Service & Support jobs are open in Makati City, Philippines right now?
There are currently 89 open customer service & support positions in Makati City, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Makati City, Philippines?
Companies currently hiring include AIA, Manulife, Aussie, Concentrix, Probe CX, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Makati City, Philippines?
Yes — 25 of the 89 open customer service & support positions offer remote or hybrid work (4 remote, 21 hybrid).
How do I apply for Customer Service & Support jobs in Makati City, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.