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Full-time
29 days annual leave plus bank holidays, Pension matching up to 10%, Flexible benefits allowance, Health and wellbeing platform, Two paid volunteering days, Learning and development opportunities
Posted 1d ago
~40 hrs/week
Responsibilities
You will manage customer inquiries via phone and email regarding loans, payments, and account updates while ensuring compliance and quality standards. Additionally, you will identify process improvements and provide clear, fair solutions to support customers throughout their property ownership journey.
Requirements
The ideal candidate has previous customer service experience, ideally within the financial services sector, and possesses strong communication skills. You must be a quick learner, a natural problem-solver, and capable of managing priorities in a fast-paced environment.
Full job description
Management Level
I
Lenvi is one of the UK’s leading providers of loan management platforms for the financial services sector. Our technology and expertise help lenders solve complex challenges, from attracting and retaining customers to managing risk and improving efficiency. We are redefining the future of lending through innovative technology, deep industry expertise, and customer centric solutions.
About the Role
Based right in the heart of Cardiff, you’ll be part of a friendly, customer-focused team helping people through key moments in their property ownership journey. Think of yourself as their go-to expert, someone who listens, solves problems, and makes things simple.
From answering questions about loans to guiding customers through important updates, you’ll be at the centre of it all.
What your working week looks like
We believe in balance! Here’s how your week will look:
🏢Office days: Tuesday, Wednesday, Thursday
🏠Work from home: Monday & Friday
Shift patterns:
Monday–Friday: 8am–8pm (rotational shifts)
Saturday: 9am–1pm
Sundays & Bank Holidays: closed 🎉
What You’ll Be Doing
No two days are the same—here’s a glimpse of your role:
Chat with customers via phone and email, answering queries about loans, payments, and account updates
Help with settlement quotes, correspondence, and personal detail amendments
Deliver fair, clear, and compliant solutions every time
Spot ways to improve processes and share your ideas
Stay on top of quality standards and performance goals
Work within guidelines while always putting the customer first
What We’re Looking For
We’re after someone who brings energy, empathy, and a can-do attitude:
Experience in customer service (financial services is a bonus!)
Confident communicator—whether on the phone or in writing
Quick learner who can grasp detailed information fast
Natural problem-solver with a customer-first mindset
Able to juggle priorities in a busy environment
Positive, proactive, and self-motivated
Why You’ll Love It Here
A supportive team that celebrates wins together
A role where you can make a real difference to customers’ lives
Opportunity to grow, learn, and develop your career
Flexibility to balance office collaboration with home comfort
When you join Lenvi, you’ll benefit from:
29 days’ annual leave plus bank holidays, with the option to buy more.
Up to 10% pension matching to help you save for the future.
A flexible benefits allowance you can use on extras such as tech, travel insurance, private medical cover, additional life assurance, holiday purchase, and employee discounts and cashback.
Access to a health and wellbeing platform with counselling, legal advice and wellbeing support.
Two paid volunteering days each year.
Learning and development opportunities to support your growth.
A Value Bonus scheme recognising colleagues who go above and beyond.
Discretionary bonus opportunities.
An employee referral scheme.
Ready to take the next step? If you love helping people and thrive in a fast-paced environment, we’d love to hear from you. Apply now and start your journey with us!
Equal Opportunity Statement
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks.
Our people and platforms engage customers with investments, connect businesses with markets, and enable organisations to grow.
Our vision is to be the leading global share registrar and transfer agent, offering complementary services to our client base.
Offices: Worldwide, Worldwide, GB · Moor Place, 1 Fore St Ave, Barbican, London, EC2A 2EW, GB · Zed Tech Park, Electronics City Phase 1, Bengaluru, IN · 54 Pershore Road South, Birmingham, England B30 3EP, GB · Block 10, 8th Floor, DLF IT Park, Chennai, IN
Business Process Services ProviderFinancial ServicesShare registrationPension servicesHR and employee benefitsAdministration and payment solutionsIT servicesSoftwarePension AdministrationTechnology
Our people and platforms engage customers with investments, connect businesses with markets, and enable organisations to grow.
Our vision is to be the leading global share registrar and transfer agent, offering complementary services to our client base.
Offices: Worldwide, Worldwide, GB · Moor Place, 1 Fore St Ave, Barbican, London, EC2A 2EW, GB · Zed Tech Park, Electronics City Phase 1, Bengaluru, IN · 54 Pershore Road South, Birmingham, England B30 3EP, GB · Block 10, 8th Floor, DLF IT Park, Chennai, IN
Business Process Services ProviderFinancial ServicesShare registrationPension servicesHR and employee benefitsAdministration and payment solutionsIT servicesSoftwarePension AdministrationTechnology