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Lead a multi-disciplinary team to ensure high-quality service delivery and operational excellence at a prestigious legal services site. Manage financial performance, including P&L and budget targets, while overseeing contract mobilisation and Health & Safety compliance.
Proven experience delivering FM services in complex, high-profile professional environments with strong leadership and financial management skills. A relevant technical, engineering, or FM qualification is desired.
Service Delivery Manager
Location: London (On-site)
CONTRACT: Permanent
SALARY + Flexible Benefits
Summary
We have an exciting opportunity for a Service Delivery Manager to join our Facilities Management team, based at a prestigious legal services site in the heart of London. Reporting to the Contract Manager, you will take full ownership of service delivery across a high-profile, fast-paced environment – one that demands the very highest standards of professionalism, quality, and customer focus. This is a pivotal leadership role where you will be responsible for driving operational excellence, leading a skilled team of supervisors, engineers, and contract support staff, and ensuring every aspect of the contract is delivered to the letter – and beyond.
If you’re a driven and experienced facilities management professional who thrives in complex, client-facing environments and knows how to get the best out of their team, we’d love to hear from you.
Some of the key deliverables in this role will include:
What we’re looking for:
You’re a confident, commercially aware leader who knows how to inspire a team and keep a complex contract running smoothly. Operating within a prestigious professional services environment, you will be visible, solutions-focused, and passionate about service excellence. You will have the gravitas to build strong client relationships and the technical knowledge to back it up. An inspiring leader with proven experience in:
Benefits:
We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:
Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.
Next Steps:
As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.
We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.
About Us:
We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.
Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.
Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
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Founded in 1921, NG Bailey has grown from a small electrical contractor into an award-winning, industry-leading group of companies. As a family-owned business with a proud heritage, we are committed to creating exceptional environments for both present and future generations. With offices, sites, and manufacturing facilities across the UK, we work closely with clients, supply chains, and communities across a wide range of sectors in the built environment and infrastructure services industry. Our team of around 3,500 people is at the heart of our business. We operate responsibly and sustainably, with environmental and social priorities shaping our approach. Our commitment to innovation and excellence ensures we consistently deliver projects to the highest standards.
Offices: Millshaw Park Lane, Arlington Business Centre Building, Leeds, England LS11 0DL, GB · 7 Brown Lane West, Leeds, England LS12 6EH, GB · 20 Farringdon Street, 10th & 11th Floor, London, England EC4A 4AB, GB · The Parkway, Woodside Road, Aberdeen, AB23 8EF, GB · Unit 5, Andrews Court, Barrow-in-Furness, LA14 2UD, GB
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