Customer Service & Support Jobs in Liverpool, United Kingdom (Now Hiring) — 286 open — Page 12

Job Title

DEPUTY STORE MANAGER MANAGER

Full time Position

Purpose

To assist and Support the General Manager in the running of the store and driving the sales in line with company objectives and ensuring company standards. To supervises all the activities that take place within the shop and coordinate staff activity. Effective communication skills as will work closely with Ops Manager, Product Managers and will support in coordinating the store.

Reports

General Manager/ Store Director

Key Responsibilities

STORE SALES AND OPERATIONS

· Ensure to drive the sales and all business aspects, supporting the GM, in order to meet and exceed the store Key Performance Indicator represent the link between the Product Managers, Ops Manager and CX Manager, coordinating all aspects related to product and store operations, planning meetings and strategies with them to support the General Manager.

· Work together with Product Managers to maximise sales, product success and implementation of strategies.

· Manage the store organisation, including monitoring and reviewing productive tasking throughout all areas (floor, FR, cash desk, stockroom, overnight, etc) proposing more efficient solutions where found. Ensure that the front and back of house operations are followed and covered at all times.

· ·Ensure that the product flow (replenishment, fitting room, refunds, etc) and company standards are maintained across all areas in the store

· Guarantee a fluid communication across all the departments in store

· ·Supervise the effective training of all the devices functionalities (ITX, IPod sales, item locator…). Supervise the good usage and control of the devices.

· ·Supervise and ensure that all floor commercial moves are supported operationally, to guarantee smooth running of the commercial/operational processes.

· ·Ensure all the operation standards are set up and followed in all the cash desks, in regard to purchases, refunds, exchanges, transfer product (RFID), faulty and items on hold.

· ·Responsible for store maintenance and cleaning standards to be kept to high level throughout the store and report any issue accordingly.

· ·Guarantee that a healthy stock level in store, ensuring that all inbound and outbound movements are managed efficiently following the company guidelines.

· ·Manage replenishment KPI to be in line with company expectations and create/implement action plans when corrective actions are needed

· Work with the Operations Manager to ensure the efficiency of the stockroom layout with a correct allocation of space between departments, according to the sales and the season

· Make sure that the delivery process is in line with the company target productivity.

· To support the general manager with all store security procedures to minimise stock loss and develop action plans accordingly.

· ·Effective and regular communication with L&P Department.

· ·To be responsible for the maintenance and inventories of all store’s electronic Devices, telephones, Ipads, Ipods, bluebirds and apply troubleshooting techniques when needed.

· ·Responsible for ONLINE organisation, managing daily deadlines and maximising online packages to increase store productivity.

· ·Be actively involved in new projects, ensuring team members receive relevant training to maximise success in all operational.

PEOPLE AND WELLBEING PROCESSES

· Orquest management: To manage the team schedules in an efficient manner, in accordance to the productivity and hourly company budgets, respecting the shift pattern and work life balance project. Productivity in sales/ units: To meet the budget, monitoring and take all related corrective actions when necessary. Allocate the team holidays

· Manage and control resources and Productivity in sales/ units in order to meet the budget with the General Manager, monitoring and take corrective actions when necessary.

· To be responsible for all payroll processes and comply with deadlines

· Working together with HR Manager to ensure that all ER processes are followed according to the company policy in managing formal and informal meetings, sicknesses and absence

· To react accordingly to the recruitment needs of the store, ensuring that a fair selection process is being followed

· Promote HR Policies and Procedures and the Code of Conduct in the store by sharing information with the team and leading by example

· Contribute to a healthy and positive atmosphere in the store

· To actively identify members of the commercial, CX and operations team with development potential and build a continuous internal succession plan

· To develop the team through performance reviews and Personal development plans utilizing the Leap application and monitor their progression

· To be an ambassador in the company’s sustainability project and ensure that the store upholds and works towards finding new, innovative and economically reductive ways to stay sustainable. Ensure that all company related initiative are fulfilled (ex. Second Life Box, Change maker projects, etc)

CUSTOMER EXPERIENCE

· To ensure a high level of customer satisfaction is offered in the store through effective replenishment, customers checks, click and collect, timing and quality control for SINT packages, effective online collection

· Lead by example and contribute to the highest standards of customer service across the store.

· Actively contribute with the rest of the store team to achieve an excellent Customer experience

· Drive with the CX manager the experience of the customers inside the store.

SECURITY PROCEDURES

• Support to ensure security and funds management procedures are followed rigorously by all employees in the store and all relevant documentation has been signed.

• Support with the organisation of the security team and all procedures related.

• Open and close cash desk and give support to cash desk team.

• Monitor cash discrepancies level and report to line management.

• Oversee the banking procedures and follow up any incident reported by L&P department.

• Support with the request of change and follow up accordingly.

• Support with all stores security procedures to minimise stock loss and support action plans accordingly.

HEALTH AND SAFETY

• Ensure good housekeeping is maintained throughout all areas in the store and to communicate with senior management teams to prevent accident happening.

• Be aware of the risks of employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.

• Comply with the Company Health & Safety Policy.

Experience and qualifications

· Knowledge of the Company, the Brand and the store they are applying for

· Experience in managing a similar retail operation within a fast-paced environment

· Team management experience, maximising profitability and drive sales

· Basic knowledge and understanding of UK employment law

· Systematic organised approach to work

Skills and Attitude

· Ability to lead by example, motivate and develop the team.

· Forward planning skills and strategic thinking

· Multitasking

· Strong time management and organisational skills -Delegation

· Strong interpersonal skills with an emphasis on building partnerships, managing conflict and influencing others.

· Identifies problems, reacts accordingly with Initiative and problem solving

· High level of numeracy, written and verbal communication skills are essential.

· Strong presentation skills

· Change agent: open minded, flexible, adaptable, oriented to results, embraces technology and innovation.

· Resilient and able to handle pressure and react quickly to situations, making timely decisions in challenging conditions / circumstances.

· Positive attitude towards self development

· Ability to work autonomously and as part of a team

• This job description is designed to help you understand your role better and to improve the effectiveness of our recruitment process. It is not an exhaustive list of all the things that you may be required to do and maybe required to take on additional tasks.

• Inditex is an equal opportunities employer. We are proud of being fully committed to diversity and multiculturalism.

Our teams include people from a wide range of cultures, backgrounds, and experiences, including a mix of race, Gender, gender identity and expression, ethnicity, age, education, socioeconomic groups, disabilities, Religious beliefs, sexual orientation etc.

Inditex champions a culture inclusion and acceptance.