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The Store Manager has full control over the shop, ensuring the delivery of affordable and accessible food while managing a team of Customer and Trading Managers. They are responsible for commercial planning, safety, legality, and implementing new business initiatives.
Requirements
Candidates must have experience leading fast-paced operations with a focus on financial and organizational outcomes. Proficiency in managing employee relations, including dismissals and HR policies, is essential.
Full job description
What you’ll be doing:
Our Convenience Store Managers have full control over their shop. They’re accountable leaders who ensure we deliver on our purpose to make good food, joyful, accessible and affordable for everyone, every day. Their team of Customer and Trading Managers run the shifts, and they plan and prepare for upcoming trading activity being commercially minded and anticipating issues from today to 6 months from now, making sure everything is safe and legal. Retail’s ever evolving with new business initiatives and change programmes and there are always difficult decisions to be made. It’s a job with a lot of responsibility but also one that is highly rewarding.
What makes a brilliant Store Manager:
Our best Store Managers do everything, everyday for our customers. Ensuring they deliver brilliant customer experiences and are constantly striving to improve the customer journey.
Has experience leading an operation with accountabilities for delivering customer, financial and organisational outcomes.
A leader who role models excellent service and business values through teams of managers and colleagues.
Uses data and insight to inform planning, improve performance or customer experience and/or KPI’s.
Experience managing ER cases including dismissals, confident in understanding and interpreting HR policies.
Can lead change, delivering engagement on purpose whilst managing team wellbeing.
Essential Criteria
Our best store managers do everything, every day for our customers. You'll show how you deliver brilliant customer experiences and have improved customer journeys.
You’ve managed a fast-paced operation, delivering results across service, sales, and team performance.
You use insight to make smart decisions that improve store performance and customer experience.
You’re confident navigating employee relations, including dismissals, and apply HR policies with consistency and care.
You’ve developed and supported leadership capability within your team, helping others step up and succeed.
You know how to lead through change — keeping your team motivated and focused.
You walk the talk — showing up every day as a role model for service and values.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
An annual bonus scheme based on our, and your, performance.
Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
Generous holiday entitlement, maternity and paternity leave.
Pension – we’ll match 4-7.5% of your pension contributions.
Sainsbury’s share scheme – build up an investment at discounted prices.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like-minded people to help fulfil your potential.
Cycle to Work scheme – hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
We make good food joyful, accessible and affordable for everyone, every day.
Industry
Retail
Company size
10,001+ employees
Founded
1869
Headquarters
London
LinkedIn followers
481,338
Over 150 years old and still going strong, we’re the UK’s second-biggest retailer. Every day, the nation shops with us because they know they’ll get affordable, good food and excellent service.
We focus on great value and convenient shopping across our family of brands, from Argos, Nectar and Habitat to Sainsbury’s Bank, Smart Charge and Tu.
What’s next for Sainsbury’s?
We've put food back at the heart of our business and we’re taking Sainsbury’s to the next level. We’re investing in technology and people and we’re thinking bigger about how we attract and connect with our customers, while doing everything we can to create a more resilient UK food system.
How many Customer Service & Support jobs are open in Liverpool, United Kingdom right now?
There are currently 286 open customer service & support positions in Liverpool, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Liverpool, United Kingdom?
Companies currently hiring include Whitbread, The Estée Lauder Companies Inc., Costa Coffee, Anchor Group Services, NEXT PLC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Liverpool, United Kingdom?
Yes — 35 of the 286 open customer service & support positions offer remote or hybrid work (8 remote, 27 hybrid).
How do I apply for Customer Service & Support jobs in Liverpool, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.