Leeds, England, United Kingdom · Hybrid
$43k/yr
Location: Hybrid 2 days a week at one of our Office Hubs (London, Manchester, Leeds) Flexible on location Salary: From £43,000 pro rata Level: Manager Level Who are we? We’re the original pioneers in connected commerce m…
Skills: Data workflows, Reporting processes, Excel, SQL, Python
London, England, United Kingdom · Hybrid
Location: London, hybrid 2-3 days per week in office Salary: From £55k + & 10% discretionary bonus Level: Senior Manager-level, partnering with major agency teams and helping shape the future rollout of RMX. Who are we? …
Skills: Retail media planning, Campaign management, Media buying, Agency partnership, Data analysis
London, England, United Kingdom · Hybrid
$55k/yr
Location: London, hybrid 2-3 days per week in office Salary: From £55k + & 10% discretionary bonus Level: Senior Manager-level, partnering with major agency teams and helping shape the future rollout of RMX. Who are we? …
Skills: Retail media planning, Campaign management, Agency partnership, Media buying, Retail media propositions
London, England, United Kingdom · Hybrid
$53k/yr
Location: London, hybrid 2-3 days per week in office Salary: From £55k + & 10% discretionary bonus Level: Senior Manager-level, partnering with major agency teams and helping shape the future rollout of RMX. Who are we? …
Skills: Retail Media Planning, Media Buying, Campaign Management, Agency Partnership Management, Product Feedback Translation
London, England, United Kingdom · Hybrid
Location: London, hybrid 2-3 days per week in office Salary: From £55k + & 10% discretionary bonus Level: Senior Manager-level, partnering with major agency teams and helping shape the future rollout of RMX. Who are we? …
Skills: Retail media planning, Campaign management, Agency relationship management, Media buying, Data analysis
London, England, United Kingdom · Hybrid
Location: London, Hybrid Salary: From £39,000 + 10% discretionary bonus Level: Manager level Who are we? We’re the original pioneers in connected commerce marketing. Since 2008, we’ve been partnering with major retailers…
Skills: Client Relationship Management, Revenue Growth, FMCG Marketing, Media Sales, Campaign Optimization
Nottingham, England, United Kingdom · Hybrid
$40k/yr
Location: Hybrid, Nottingham, 2 days per week in the office Salary: From £40,000 + 10% discretionary bonus Level: Senior Executive Level Who are we? We’re the original pioneers in connected commerce marketing. Since 2008…
Skills: SQL, Data Analysis, Python, Excel, PowerPoint
London, England, United Kingdom · Hybrid
$43k/yr
Location: Hybrid, London, two days per week in office Salary: From £43k+ & 10% discretionary bonus Level: Manager level, partnering across SMG and reporting to the Senior People Manager. Who are we? We’re the original pi…
Skills: People Management, Employee Relations, Stakeholder Management, Learning And Development, Coaching
London, England, United Kingdom · Hybrid
$53k/yr
Location: London. Hybrid. Two days per week in the office Salary: From £53k+ & 10% bonus Level: Manager level client-facing role, managing strategic retailer relationships across SMG Technology. Who are we? We’re the ori…
Skills: Account Management, Stakeholder Management, Customer Service, Platform Expertise, Commercial Awareness
London, England, United Kingdom · Hybrid
Location: London. Hybrid. Two days per week in the office Salary: From £53k+ & 10% bonus Level: Manager level client-facing role, managing strategic retailer relationships across SMG Technology. Who are we? We’re the ori…
Skills: Account management, Client relationship management, Strategic planning, Customer experience, Stakeholder management
Bradford, England, United Kingdom · Hybrid
Location: Hybrid 2 days a week in Bradford Hillmore House Salary: From £33,000 + 10% discretionary bonus Level: Executive Who are we? We’re the original pioneers in connected commerce marketing. Since 2008, we’ve been pa…
Skills: Data Analysis, Customer Insight, Commercial Narrative, Stakeholder Management, Advanced Excel
Nottingham, England, United Kingdom · Hybrid
Location: Hybrid, 2 non-WFH days a week (either in Boots Office or with suppliers) Salary: From £39,000 + 10% discretionary bonus Level: Manager-level Who are we? We’re the original pioneers in connected commerce marketi…
Skills: Retail Media Campaign Management, Stakeholder Management, Team Coaching, Strategic Planning, Performance Reporting
Bradford, England, United Kingdom · Hybrid
Location: Hybrid, minimum 2 days in Leeds, with occasional travel to Liverpool Salary: From £67,000 + 10% discretionary bonus Level: Director-level. Who are we? We’re the original pioneers in connected commerce marketing…
Skills: Campaign Measurement, First-party Data Analysis, Stakeholder Management, Strategic Leadership, Storytelling
Bradford, England, United Kingdom · Hybrid
$25k/yr
Location: Bradford, Hybrid (two days a week at Hillmore House) Salary: From £25k+ & 10% discretionary bonus Level: Associate, entry level position into the business Who are we? We’re the original pioneers in connected co…
Skills: Client Management, Retail Media Activation, Campaign Management, Stakeholder Management, Organizational Skills
Liverpool, England, United Kingdom · Hybrid
Location: Hybrid, minimum 2 days per week in Liverpool Salary: From £28,000 + 10% discretionary bonus Level: Executive-level, this is a junior role Who are we? We’re the original pioneers in connected commerce marketing.…
Skills: Project Coordination, Client Relationship Management, Event Planning, Campaign Administration, Stakeholder Management
London, England, United Kingdom · Hybrid
Location: Mainly remote - with minimum once a month travel to our London office Reporting to: Lead Data Engineer Who are we? We’re the original pioneers in connected commerce marketing. Since 2008, we’ve been partnering …
Skills: Machine Learning Engineering, Python, Feature Engineering, Model Deployment, Model Monitoring
Liverpool, England, United Kingdom · Hybrid
Location: Hybrid, minimum 2 days per week in Liverpool Salary: From £33,000 + 10% discretionary bonus Level: Senior Executive-level (one level before Manager) with scope across the VMG partnership. Who are we? We’re the …
Skills: Client Management, Retail Media Campaigns, Media Planning, Campaign Optimization, Post-campaign Reporting
London, England, United Kingdom · Hybrid
Location: Mainly remote - with minimum once a month travel to our London office Who are we? We’re the original pioneers in connected commerce marketing. Since 2008, we’ve been partnering with major retailers, powering gl…
Skills: Azure, AWS, Terraform, Azure DevOps, Datadog
Liverpool, England, United Kingdom · Hybrid
$48k/yr
Location: Hybrid, minimum 2 days per week in Liverpool Salary: From £48,000 per annum + 10% discretionary bonus Level: Senior Client Manager-level role, with scope across the VMG partnership. This role exists to support …
Skills: Client Management, Retail Media, Media Planning, Commercial Delivery, Stakeholder Management
Tewkesbury, England, United Kingdom · On-site
$2k–$5k/mo
Are you a skilled and reliable plumber looking for regular work with a purpose? OneTrendy Fix It Services is seeking an experienced independent plumber to partner with us on multiple out-of-hours repair projects each mon…
Skills: Plumbing Repair, Maintenance, Installation, Diagnostics, Building Regulations
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The Insight Operations Manager will lead the efficient and scalable delivery of campaign evaluations across Retail Media Networks while identifying opportunities for automation. They are responsible for coaching a team of eight Data Assistants and ensuring high-quality, timely outputs through robust process improvements.
Candidates should have experience with data workflows, reporting, and process improvement using tools like SQL, Python, or Excel. Practical experience with automation or AI tools and the ability to lead and develop teams are essential for this role.
Location: Hybrid 2 days a week at one of our Office Hubs (London, Manchester, Leeds) Flexible on location
Salary: From £43,000 pro rata
Level: Manager Level
We’re the original pioneers in connected commerce marketing. Since 2008, we’ve been partnering with major retailers, powering global brands, and building meaningful connections with shoppers.
We simplify the mind-boggling complexity of today’s retail media landscape. We deliver impactful campaigns that connect with people where it matters. We create seamless and personalised shopping experiences. Above all, we deliver amazing results for our partners, driven by our unshakeable desire for growth. Time after time, we change the game. SMG is home to a world-class suite of commerce advertising capabilities powered by data and cutting-edge technology. We constantly push ourselves, our tech and our industry to discover innovative new ways to connect, sell and grow.
We are looking for a Insight Operations Manager FTC to join our SMG team.
The Insight Operations Manager is responsible for enabling the efficient and scalable delivery of insight evaluations across SMG's Retail Media Networks.
The role ensures campaign evaluations are delivered accurately and on time, while continuously identifying opportunities to improve how they are produced. This includes streamlining processes, reducing manual effort, enhancing data quality, and driving greater efficiency across the evaluation process.
Lead the efficient and scalable delivery of campaign evaluations across SMG's Retail Media Networks, ensuring they are accurate, delivered on time and meet agreed service levels.
Design and continuously improve workflows to increase efficiency, consistency and scalability across the insight function.
Identify opportunities to automate manual processes, using AI and other tools to streamline repetitive tasks and improve ways of working.
Partner with platform and technology teams to develop longer-term automation and process improvements.
Champion data quality by embedding robust quality assurance and validation processes, reducing manual errors and ensuring consistent outputs.
Monitor delivery performance, proactively identifying bottlenecks and implementing solutions to keep projects on track.
Coordinate resources across multiple Retail Media Networks, ensuring work is allocated effectively and teams have the tools and processes they need to succeed.
Lead, coach and develop a team of eight Data Assistants, setting clear objectives, supporting their growth and driving high performance across the team.
Experience working with data workflows and reporting processes, with the ability to interrogate and validate outputs (e.g. using Excel, SQL, or similar tools)
Practical experience using automation or AI tools to streamline manual tasks and improve workflows
Demonstrated experience improving processes and identifying opportunities to increase efficiency and consistency
Working knowledge of coding languages such as SQL or Python, with the ability to use them to support analysis or process improvement
Ability to create clear documentation and structured processes that enable scalable and repeatable ways of working
Strong problem-solving skills, with the ability to understand and improve end-to-end workflows
Experience supporting delivery teams or workflows, ensuring outputs are accurate, timely, and aligned to SLAs
Desirable:
Familiarity with campaign measurement or retail media
Experience with Power BI, Tableau or similar
Familiarity with data warehouses and APIs
Experience improving processes using structured approaches (e.g. Lean, Six Sigma or similar)
We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team. If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.
Don’t meet every single requirement? We still want to hear from you. If you believe you’d thrive in this role, your unique perspective might be just what we’re looking for.
At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We’re looking for brilliant, diverse talent who want to grow with us - people who are curious, ambitious, and eager to learn, whether as specialists or across teams.
We value those who take ownership of their growth and bring fresh perspectives. That’s why we’re committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it’s not just about filling a role but building the future together.
● 10% discretionary bonus
● £1,800 yearly wellbeing fund (on top of your salary!)
● Free Headspace subscription
● £500 yearly “Uni Fund” for learning
● 4 extra Wellbeing Days off per year
● Summer & Winter conferences + year-round celebrations
● 4pm finishes every Friday
● Flexible and hybrid working
Our full data retention policy can be found here.
Partnering with major retailers, powering global brands and building meaningful connections with shoppers.
We’re the original pioneers in connected commerce marketing. Since 2008, we’ve been partnering with major retailers, powering global brands, and building meaningful connections with shoppers. We simplify the mind-boggling complexity of today’s retail media landscape. We deliver impactful campaigns that connect with people where it matters. We create seamless and personalised shopping experiences. Above all, we deliver amazing results for our partners, driven by our unshakeable desire for growth. Time after time, we change the game. SMG is home to a world-class suite of commerce advertising capabilities powered by data and cutting-edge technology. We constantly push ourselves, our tech and our industry to discover innovative new ways to connect, sell and grow. Our brilliant people are the ones who make change happen. Straight-talking, fiercely driven, and with a thirst for challenging the status quo, we’re united in spirit and culture. Positively disrupting retail and creating campaigns with impact, we’re taking everyone with us on extraordinary adventures in connected commerce.
Offices: 60 Great Portland Street, London, England W1W 7RT, GB · 666 3rd Ave, New York, NY 10017, US · Bengal Street, Manchester, England M4 6LN, GB · 7 Canal Wharf, Leeds, England LS11 5PS, GB
Partnering with major retailers, powering global brands and building meaningful connections with shoppers.
We’re the original pioneers in connected commerce marketing. Since 2008, we’ve been partnering with major retailers, powering global brands, and building meaningful connections with shoppers. We simplify the mind-boggling complexity of today’s retail media landscape. We deliver impactful campaigns that connect with people where it matters. We create seamless and personalised shopping experiences. Above all, we deliver amazing results for our partners, driven by our unshakeable desire for growth. Time after time, we change the game. SMG is home to a world-class suite of commerce advertising capabilities powered by data and cutting-edge technology. We constantly push ourselves, our tech and our industry to discover innovative new ways to connect, sell and grow. Our brilliant people are the ones who make change happen. Straight-talking, fiercely driven, and with a thirst for challenging the status quo, we’re united in spirit and culture. Positively disrupting retail and creating campaigns with impact, we’re taking everyone with us on extraordinary adventures in connected commerce.
Offices: 60 Great Portland Street, London, England W1W 7RT, GB · 666 3rd Ave, New York, NY 10017, US · Bengal Street, Manchester, England M4 6LN, GB · 7 Canal Wharf, Leeds, England LS11 5PS, GB
