Customer Service & Support Jobs in Kuala Lumpur, Malaysia (Now Hiring) — 1,188 open — Page 3

Job Requisition ID: 180248 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

• The part-time casual role supports the store's objective of delivering excellent customer service, maintaining the designated sections effectively, and carrying out sales processes efficiently. The role demands adherence to high standards of housekeeping and compliance with SOPs, ensuring a safe and welcoming environment for both employees and customers. Success involves achieving store sales targets and creating exceptional customer experiences.

What You Will Do:

Customer Service

• Deliver excellent customer service both face-to-face and over the phone.
• Acknowledge customers promptly upon entering the store.

Sales Processing

• Process sales, exchanges, and refunds efficiently and accurately.
• Handle all payment methods swiftly and accurately.

Store Maintenance

• Maintain responsibility for designated sections of the store as instructed.
• Ensure good housekeeping standards across all areas of the store.
• Keep the cash desk areas replenished and tidy throughout the day.
• Organize and maintain the stockroom efficiently.

Standards Compliance

• Ensure employees are knowledgeable about and updated on SOPs.
• Implement store self-assessment audits and reviews.
• Devise and follow through on action plans based on internal audit reports.
• Ensure store safety and communicate with management in case of accidents.
• Be aware of risks to employees and customers, following safe work practices.

Required Skills To Be Successful:

• Strong customer service skills.
• Excellent communication abilities.
• Solid knowledge of sales processes and procedures.
• Ability to maintain high store standards and compliance.

What Qualifies You For The Role:

• Previous experience in fashion retail or excellent customer service experience preferred.
• Passion for fashion and a strong understanding of current fashion trends.
• Articulate with good communication and interpersonal skills.
• Energetic, enthusiastic with strong initiative and self-motivation.
• Ability to work independently and collaboratively within a team.
• Flexible availability to work varied hours, including nights, weekends, and holidays.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…