Customer Service & Support Jobs in Kuala Lumpur, Malaysia (Now Hiring) — 412 open — Page 3

Title: DRSC Assurance - GRC, Application Management System (AMS) - Consultant / Senior Consultant

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

Responsibilities:

• Provide L1/L2 application support for GRC platforms (e.g., Archer GRC / ServiceNow IRM), including incident management, problem resolution, and service requests.
• Perform configuration changes such as workflows, questionnaires, fields, access roles, calculations, and basic risk logic.
• Support minor enhancements and change requests based on approved requirements.
• Monitor system health, scheduled jobs, data quality, and integrations; coordinate fixes with technical teams.
• Follow defined AMS SLAs, KPIs, and escalation procedures.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Consultants / Senior Consultants across our Firm are expected to:

• Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams’ work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.

Requirements:

Qualifications

• Bachelor’s degree in IT, Information Systems, Risk, Business, or related fields.
• 3–5 years of experience in GRC / IT application support, risk systems support, or IT compliance platforms.
• Experience supporting financial services clients is preferred.
• Familiarity with ITSM tools (ServiceNow, JIRA) is an advantage.
• Experience working in AMS / support / run teams is strongly preferred.

Soft Skills

• Good communication skills for client and internal coordination.
• Structured and detail-oriented approach to issue resolution.
• Ability to follow defined processes and work within SLAs.
• Willingness to learn and work under guidance from senior team members.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm’s business contact number or business email address.