Customer Service & Support Jobs in Kuala Lumpur, Malaysia (Now Hiring) — 412 open — Page 2

WHAT YOU'LL DO

As a Location Support Specialist, you provide on-site technical support by troubleshooting hardware, software, devices and network issues, while ensuring smooth installations, configurations and daily operations across office, stores and warehouses.

You will:

• Provide hands-on support for hardware and software issues that cannot be resolved remotely, including laptops, mobile devices, tills, and meeting room equipment
• Troubleshoot, repair, and maintain user devices and systems to minimize disruption and ensure stable operations
• Support installations, configurations, and setup of equipment for new joiners, relocations, and store or office changes
• Assist with network and connectivity issues in collaboration with global support teams
• Maintain accurate documentation and manage incidents and tasks using ticketing systems (e.g. ServiceNow)
• Coordinate with infrastructure vendors and support maintenance activities to ensure reliable technical environments

WHO YOU'LL WORK WITH

You’ll work closely with store, office, and warehouse teams, collaborating with global IT support teams and external vendors to ensure efficient and seamless technical support.

This role will be reporting to the Tech Manager.

WHO YOU ARE

We are looking for people who…

• Have secondary education or equivalent, with IT-related studies considered an advantage
• Have basic knowledge of hardware and software troubleshooting, user devices, and networks
• Are comfortable using ticketing systems such as ServiceNow (or similar tools)

And people who are…

• Structured and detail-oriented, with strong problem-solving skills
• Clear communicators who collaborate well with others
• Curious, eager to learn, and service-minded
• Calm and adaptable, able to handle technical challenges effectively
• Proficient in English and local language

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE  

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our colleagues attractive benefits with extensive development opportunities around the globe.

• All our colleagues receive a global employee discount, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, H&M HOME, & Other Stories, ARKET, Afound. In addition to our global employee discount, all our colleagues are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
• In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.  

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

If you feel that your experience, skills and ambitions are right for this role, please send your application in English as soon as possible, but no later than 12 July 2026. Due to data policies, we only accept applications through career page.