Customer Service & Support Jobs in Kuala Lumpur, Malaysia (Now Hiring) — 1,188 open — Page 2

About the LittleLives

We are a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Vietnam, and Malaysia, with almost 2000 schools as customers. Our mission is to revolutionize early childhood education through technology and provide innovative, scalable solutions to our customers. With a team of 60 talented individuals, we are committed to transforming the way education is delivered in the Southeast Asian region and beyond.

About the Position

Title: Accounting Coordinator

Location: Kuala Lumpur, Malaysia

Department: Finance

Reports to: Regional Finance Lead 

We are seeking a detail-oriented and proactive Accounting Coordinator to support customer invoicing, revenue recognition, and collections across our operating entities (Singapore, Vietnam, Malaysia and Indonesia).

This role manages day-to-day billing activities, supports our Sales and Customer Success teams, ensures compliance with local tax requirements, and plays a key role in maintaining accurate revenue reporting for the finance organization.

The ideal candidate is structured, reliable, confident with numbers, and excited to learn modern SaaS billing and revenue processes.

What You Will Be Doing

Billing & Invoicing

• Generate and issue customer invoices based on subscription and contract terms

• Set up and manage subscriptions, pricing, renewals and credits in Chargebee

• Process cancellations, prorations and invoice changes

• Ensure invoices meet formatting and legal requirements per country
  

Local Tax & Regulatory Compliance

• Support execution of billing-related statutory requirements, including:

  • Vietnam VAT invoicing and reporting

  • Malaysia e-invoicing compliance as rolled out

  • Withholding tax tracking (VN/ID where applicable)

• Coordinate with outsourced accountants to ensure all invoice-related data and documentation align with tax filings

• Maintain audit-ready documentation for invoices, revenue schedules and customer billing history
  
  

Collections & Dunning

• Monitor overdue invoices and coordinate follow-up workflows

• Issue reminder notices and track customer responses

• Partner with Sales/CS for customer escalations, payment commitments, and dispute resolution

• Maintain clear AR status reporting by customer and ageing
  
  

Revenue Operations & Reporting

• Maintain accurate customer master data across billing and finance systems

• Assist with monthly revenue reporting and SaaS KPIs, including:

  • MRR/ARR tracking

  • Subscription upgrades/downgrades

  • Churn and renewal metrics

• Support month-end revenue reconciliations against accounting systems

• Prepare deferred and unearned revenue schedules
  
  

Sales Enablement & Cross-Functional Support

• Responsible to validate commercial contract terms and onboarding data with Sales

  • Review the content and terms of contracts, particularly payment terms.

  • Add new client and supplier codes to Accounting/Billing softwares for new clients.

  • Edit the codes for clients and suppliers with transfers or changes.

  • Access contract codes in the Financial Accounting Management Software to track each contract for each client.

  • Collect, organize, digitize, and preserve original contracts and related documents, ensuring confidentiality, easy retrieval, and access.

• Communicate pricing, billing edits and service adjustments clearly to Finance and Customer Success/Sales

• Support customer onboarding handover to billing

• Provide operational insight to Sales on billing status and customer risk
  
  

Process & System Improvements

• Develop and refine SOPs for billing, collections and reporting

• Help improve automation, reduce manual work and streamline workflows

• Support rollout of new features in Chargebee and related systems

What We Are Looking For

Experience & Background

• 1–3+ years’ experience in accounting, finance operations, AR/AP, billing or revenue operations

• Experience with SaaS subscription billing systems is a plus (Chargebee, Zuora, Stripe Billing), but training will be provided

• Experience across multi-entity, multi-currency environments preferred
  
  

Skills & Competencies

• Excellent attention to detail and accuracy

• Comfortable with numbers, spreadsheets and business systems

• Strong organisational and prioritisation skills

• Clear written and verbal communication (English & Vietnamese required)

• Ability to collaborate across Sales, Finance, CS and external parties

• Self-driven, proactive and resourceful problem-solver
  
  

Tools (Preferred, not required)

• Chargebee or other subscription billing platforms

• Xero / MISA or other accounting tools

• HubSpot or Salesforce CRM

• Google Sheets/Excel

Hiring Process

• HR Discussion Session 

• Role Challenge (Online Professional Assessment)

• Interview - Regional Finance Lead 

Get your CV updated and apply now!