Job Title: Specialist, Account Manager (Mandarin Speaker) Job Description The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relations…
Company: 2201 United Overseas Bank (Malaysia) Bhd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia…
Job Title Facilities Operations Administrator / Coordinator (Kuala Lumpur) Job Description Summary Support the day-to-day operational and administrative activities for a leading multinational Integrated Facilities Manage…
Be a part of something BIG! Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)! Singtel is Asia's leading communications technology group, with a presence across 21 countries in Asia, Australia, and Afric…
Skills: Customer Relationship Management, Service Delivery, Incident Management, SLA Monitoring, Root Cause Analysis
Be a part of something BIG! Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)! Singtel is Asia's leading communications technology group, with a presence across 21 countries in Asia, Australia, and Afric…
Be a part of something BIG! Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)! Singtel is Asia's leading communications technology group, with a presence across 21 countries in Asia, Australia, and Afric…
Job Description WHAT YOU’LL DO As a Sales Advisor at H&M, you’ll play a key role in creating an outstanding customer experience. You’ll welcome customers, guide them through your store, and support them in finding what…
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Job Description Job Description (Copy content below this) WHAT YOU’LL DO As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collab…
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Marriott International Hotels, Inc.
Technician
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Mid level
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Marriott International Hotels, Inc.
Rooms Controller - Guest Experience Supervisor
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Mid level
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JOB SUMMARY The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all da…
JOB SUMMARY The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all da…
POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when requ…
Skills: Loss prevention, Security monitoring, Emergency response, Incident reporting, First aid
POSITION SUMMARY – F&B and Event Service Expert Our jobs aren’t just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique – wit…
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Marriott International Hotels, Inc.
Asst Mgr-Loss Prevention
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Mid level
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Marriott International Hotels, Inc.
F&B Service Expert (Supervisor)
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Mid level
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Company Description Global IT specialist Arvato Systems supports major companies in Digital Transformation. About 3,300 staff in over 25 locations stand for in-depth technology expertise, industry knowledge, and focus on…
Skills: Jira Service Management, Workflow Design, Process Modeling, Service Request Handling, Business Process Analysis
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Full-time
Posted 1d ago
~40 hrs/week
Responsibilities
The Account Manager is responsible for managing complex client accounts, renewing service contracts, and expanding service relationships. They act as the primary point of contact to resolve customer issues and achieve revenue-based sales quotas.
Requirements
The role requires fluency in Mandarin and experience in managing client relationships and sales territories. Candidates must be skilled in negotiation, data-driven decision-making, and handling competitive pressures.
Full job description
Job Title:
Specialist, Account Manager (Mandarin Speaker)
Job Description
The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.
Ensure that client's customers are satisfied with our client's services and resolve escalated issues
Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
Evaluate our client's customer needs and propose potential solutions
Be a single contact for our client's customer
Use data to fix customer concerns/roadblocks prohibiting satisfaction
Manage external competitive pressures and handle objections
Work with multiple partners, building relationships with decision-makers at all levels
Manage sales territory and achieving monthly quotas
Negotiate in tough situations
Identify risk and barriers to success; develop contingency plans
Identify opportunities for additional product or service sales
Use data to help influence buying/renewal process
Work with a team and report directly to a Sales Manager
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.
Offices: 39899 Balentine Dr., Ste 235, Newark, California 94560, US
Technical SupportSales and MarketingOutsourcingCall Centerstechnologycustomer experienceand Technology and servicesInformation TechnologySoftwareUX Design
How many Customer Service & Support jobs are open in Kuala Lumpur, Malaysia right now?
There are currently 1,188 open customer service & support positions in Kuala Lumpur, Malaysia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Kuala Lumpur, Malaysia?
Companies currently hiring include Marriott International Hotels, Inc., Hilton, CIMB BANK BERHAD, HSBC, AIA, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Kuala Lumpur, Malaysia?
Yes — 193 of the 1188 open customer service & support positions offer remote or hybrid work (25 remote, 168 hybrid).
How do I apply for Customer Service & Support jobs in Kuala Lumpur, Malaysia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.