Marriott International Hotels, Inc.Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
POSITION SUMMARY Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservatio…
Skills: Reservation management, Customer service, Sales techniques, Data entry, Staff training
Marriott International Hotels, Inc.Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Mar…
Skills: Guest check-in, Cash handling, Supervision, Staff training, Conflict resolution
Marriott International Hotels, Inc.Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
JOB SUMMARY The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all da…
Skills: Sales management, Relationship building, Business development, Contract negotiation, Market analysis
Marriott International Hotels, Inc.Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
JOB SUMMARY The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all da…
Skills: Sales management, Relationship building, Business development, Contract negotiation, Market analysis
Marriott International Hotels, Inc.Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when requ…
Skills: Loss prevention, Security monitoring, Emergency response, Incident reporting, First aid
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Perform branch operation transactions and provide efficient and effective service to achieve optimal customer satisfaction
Skills: Customer Service, Branch Operations, Transaction Processing, Customer Satisfaction
Marriott International Hotels, Inc.Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
POSITION SUMMARY – F&B and Event Service Expert Our jobs aren’t just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique – wit…
Skills: Food and beverage service, Event coordination, Customer service, Table setting, Communication
Marriott International Hotels, Inc.Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
JOB SUMMARY Assists in the management of the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Sta…
Skills: Loss prevention, Security operations, Emergency preparedness, Risk assessment, Fire prevention
Marriott International Hotels, Inc.Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties …
Skills: Team Leadership, Staff Supervision, Inventory Management, Customer Service, Conflict Resolution
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Job Description Job Description (Copy content below this) WHAT YOU’LL DO As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collab…
Skills: Retail management, Team leadership, Sales analysis, Coaching, Visual merchandising
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Company Description Global IT specialist Arvato Systems supports major companies in Digital Transformation. About 3,300 staff in over 25 locations stand for in-depth technology expertise, industry knowledge, and focus on…
Skills: Jira Service Management, Workflow Design, Process Modeling, Service Request Handling, Business Process Analysis
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Sales & Marketing: Drive membership sales through outreach, networking, and referrals. Conduct tours of the club to potential members, showcasing our facilities and programs. Utilize sales techniques to convert prospects…
Skills: Sales, Marketing, Customer Service, Lead Generation, Networking
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Reolink, a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions. Our products are now truste…
Skills: Amazon, Lazada, Shopee, E-commerce operations, Product listing optimization
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Company Description In the fast-growing economies of the world, there's a new generation of ambitious younger people eager to gain financial independence and we’re here to make this potential a reality by empowering them…
Skills: Malayalam Fluency, English Fluency, Forex Trading, Financial Market Analysis, Client Relationship Management
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Company Description In the fast-growing economies of the world, there's a new generation of ambitious younger people eager to gain financial independence and we’re here to make this potential a reality by empowering them…
Skills: Malayalam, English, Forex Markets, Financial Analysis, Client Relationship Management
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Company Description In the fast-growing economies of the world, there's a new generation of ambitious younger people eager to gain financial independence and we’re here to make this potential a reality by empowering them…
Skills: Forex trading, Relationship management, Sales, Client onboarding, Financial analysis
Marriott International Hotels, Inc.Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to delive…
Skills: Guest Experience, Customer Service, Communication, Operational Support, Problem Solving
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Company Description Global IT specialist Arvato Systems supports major companies in Digital Transformation. About 3,300 staff in over 25 locations stand for in-depth technology expertise, industry knowledge, and focus on…
Skills: Atlassian Forge, Jira, Jira Service Management, JavaScript, TypeScript
Kuala Lumpur, Kuala Lumpur, Malaysia · Hybrid
<p>ControlExpert APAC specializes in innovative solutions for the automotive claims industry across the Asia-Pacific region. We are a trusted partner for insurance companies, repair shops, and car owners, offering servic…
Skills: Motor insurance operations, Merimen, Insurance loss adjusting, Claims management, Estimation
Kuala Lumpur, Kuala Lumpur, Malaysia · Hybrid
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthca…
Skills: Data entry, Order fulfillment, Delivery coordination, Data management, Administrative support
Marriott International Hotels, Inc.
Kuala Lumpur, Kuala Lumpur, Malaysia • On-site
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The Group Reservation Supervisor oversees room blocks, reservations, and market codes while ensuring accurate processing of all guest requests. They also assist management in training, scheduling, and motivating staff while maintaining high standards of guest service and property operations.
Candidates must have at least 2 years of related work experience and at least 1 year of supervisory experience. A high school diploma or G.E.D. equivalent is required for this position.
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International Hotels, Inc. is a hospitality company based out of 10400 FERNWOOD RD, Bethesda, Maryland, United States.
Offices: 10400 FERNWOOD RD, Bethesda, Maryland 20817, US
There are currently 1,188 open customer service & support positions in Kuala Lumpur, Malaysia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Marriott International Hotels, Inc., Hilton, CIMB BANK BERHAD, HSBC, AIA, among others. Browse the listings above to see every active employer.
Yes — 192 of the 1188 open customer service & support positions offer remote or hybrid work (25 remote, 167 hybrid).
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