Customer Service & Support Jobs in Kuala Lumpur, Malaysia (Now Hiring) — 1,188 open — Page 4
Marriott International Hotels, Inc.
Group Reservation Supervisor
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Mid level
POSITION SUMMARY Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservatio…
Skills: Reservation management, Customer service, Sales techniques, Data entry, Staff training
Marriott International Hotels, Inc.
Rooms Controller - Guest Experience Supervisor
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Mid level
POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Mar…
JOB SUMMARY The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all da…
JOB SUMMARY The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all da…
POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when requ…
Skills: Loss prevention, Security monitoring, Emergency response, Incident reporting, First aid
POSITION SUMMARY – F&B and Event Service Expert Our jobs aren’t just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique – wit…
Skills: Food and beverage service, Event coordination, Customer service, Table setting, Communication
Marriott International Hotels, Inc.
Asst Mgr-Loss Prevention
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Mid level
JOB SUMMARY Assists in the management of the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Sta…
Skills: Loss prevention, Security operations, Emergency preparedness, Risk assessment, Fire prevention
Marriott International Hotels, Inc.
F&B Service Expert (Supervisor)
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Mid level
POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties …
Job Description Job Description (Copy content below this) WHAT YOU’LL DO As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collab…
Skills: Retail management, Team leadership, Sales analysis, Coaching, Visual merchandising
Company Description Global IT specialist Arvato Systems supports major companies in Digital Transformation. About 3,300 staff in over 25 locations stand for in-depth technology expertise, industry knowledge, and focus on…
Skills: Jira Service Management, Workflow Design, Process Modeling, Service Request Handling, Business Process Analysis
Copy of Brand Ambassador | Anytime Fitness Corporate (Tasek Central)
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Entry level
Sales & Marketing: Drive membership sales through outreach, networking, and referrals. Conduct tours of the club to potential members, showcasing our facilities and programs. Utilize sales techniques to convert prospects…
Skills: Sales, Marketing, Customer Service, Lead Generation, Networking
Reolink, a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions. Our products are now truste…
Company Description In the fast-growing economies of the world, there's a new generation of ambitious younger people eager to gain financial independence and we’re here to make this potential a reality by empowering them…
Company Description In the fast-growing economies of the world, there's a new generation of ambitious younger people eager to gain financial independence and we’re here to make this potential a reality by empowering them…
Company Description In the fast-growing economies of the world, there's a new generation of ambitious younger people eager to gain financial independence and we’re here to make this potential a reality by empowering them…
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to delive…
Skills: Guest Experience, Customer Service, Communication, Operational Support, Problem Solving
Company Description Global IT specialist Arvato Systems supports major companies in Digital Transformation. About 3,300 staff in over 25 locations stand for in-depth technology expertise, industry knowledge, and focus on…
Skills: Atlassian Forge, Jira, Jira Service Management, JavaScript, TypeScript
<p>ControlExpert APAC specializes in innovative solutions for the automotive claims industry across the Asia-Pacific region. We are a trusted partner for insurance companies, repair shops, and car owners, offering servic…
Skills: Motor insurance operations, Merimen, Insurance loss adjusting, Claims management, Estimation
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthca…
Skills: Data entry, Order fulfillment, Delivery coordination, Data management, Administrative support
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Full-time
high school
Posted 1d ago
Apply by Sep 9
~40 hrs/week
Responsibilities
The Group Reservation Supervisor oversees room blocks, reservations, and market codes while ensuring accurate processing of all guest requests. They also assist management in training, scheduling, and motivating staff while maintaining high standards of guest service and property operations.
Requirements
Candidates must have at least 2 years of related work experience and at least 1 year of supervisory experience. A high school diploma or G.E.D. equivalent is required for this position.
Full job description
POSITION SUMMARY
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International Hotels, Inc. is a hospitality company based out of 10400 FERNWOOD RD, Bethesda, Maryland, United States.
Offices: 10400 FERNWOOD RD, Bethesda, Maryland 20817, US
Frequently asked questions
How many Customer Service & Support jobs are open in Kuala Lumpur, Malaysia right now?
There are currently 1,188 open customer service & support positions in Kuala Lumpur, Malaysia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Kuala Lumpur, Malaysia?
Companies currently hiring include Marriott International Hotels, Inc., Hilton, CIMB BANK BERHAD, HSBC, AIA, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Kuala Lumpur, Malaysia?
Yes — 192 of the 1188 open customer service & support positions offer remote or hybrid work (25 remote, 167 hybrid).
How do I apply for Customer Service & Support jobs in Kuala Lumpur, Malaysia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.