Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to…
Skills: Customer service, Communication skills, Problem-solving, Analytical abilities, Unit trust product knowledge
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to…
Skills: Application support, Troubleshooting, Software development, Business intelligence, Documentation
Ho Chi Minh City, Vietnam · On-site
Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to…
Skills: Equity research, Financial modeling, Portfolio management, Stock selection, Investment analysis
Singapore · On-site
Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to…
Skills: Asset management, Middle office operations, IABOR, Data governance, Vendor oversight
Singapore · On-site
Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to…
Skills: SQL, R, Python, Shiny, Dash
Singapore · On-site
Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to…
Skills: Asset management, Middle office operations, Service provider oversight, IABOR, Data quality management
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to…
Skills: Project Management, Issue Tracking, Stakeholder Management, Meeting Coordination, Reporting
Bangkok, Thailand · On-site
Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to…
Skills: Sales Management, Asset Allocation, Retail Banking, Branch Operations, Risk Management
Ho Chi Minh City, Vietnam · On-site
Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to…
Skills: Fund operations, Asset management, Performance attribution, Cash management, Securities management
Ho Chi Minh City, Vietnam · On-site
Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to…
Skills: Office Administration, Facilities Management, Vendor Management, Event Planning, HR Operations
Bangkok, Thailand · On-site
Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to…
Skills: Fund Growth, Client Relationship Management, Marketing & Communication, Client Advisory, Regulatory Coordination
Ho Chi Minh City, Vietnam · On-site
Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to…
Skills: Credit Research, Fixed Income Analysis, Macroeconomic Analysis, ESG Integration, Bond Market Analysis
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to…
Skills: IT Risk Management, Information Security, Identity and Access Management, Cyber Security, Regulatory Compliance
Singapore · On-site
Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to…
Skills: Middle office oversight, Asset management, Operational risk management, Stakeholder management, Regulatory compliance
Singapore · On-site
Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to…
Skills: Middle office oversight, Asset management, Operational integrity, Regulatory compliance, Transaction management
Bangkok, Thailand · On-site
Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to…
Skills: Strategic Planning, Sales Enablement, Marketing Mix Management, Pipeline Management, Market Intelligence
Special capital Region of Jakarta, Java, Indonesia · On-site
Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to…
Skills: Data analysis, Data preparation, Data consolidation, KYC, Documentation
Singapore · On-site
Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to…
Skills: Middle office oversight, Asset management, Operational risk management, Transaction management, Derivative operations
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to…
Skills: Relationship management, Asset management, Investment-linked products, Financial products, Project management
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to…
Skills: Equities trading, Trade execution, Risk management, Market analysis, Bloomberg terminal
Kuala Lumpur, Kuala Lumpur, Malaysia • On-site
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The role involves managing client inquiries across multiple channels and providing professional assistance to investors and agents. Additionally, the incumbent will execute operational tasks, resolve complaints, and promote the adoption of the company's online platform.
Candidates must have a minimum of 5 years of experience in customer service, preferably within the financial or unit trust industry. Strong written and spoken English communication skills, along with proficiency in problem-solving and analytical tools, are essential.
Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Eastspring a place where you can Connect, Grow and Succeed.
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Respond to emails, chats, calls, and inquiries from branches, investors, agents, and social media platforms.
Handles walk in investors and agents at Menara Prudential branch.
Execute daily operational tasks, including following up on incomplete transactions with agents and investors, and providing statements to investors.
Offer informed and compassionate assistance to clients, addressing their concerns clearly and professionally.
Investigate and resolve client feedback or complaints in accordance with the company’s Standard Operating Procedures (SOP).
Customer Satisfaction Score (NPS): Achieve or exceed target scores.
myEastspring platform adoption: Actively encourage the use of online platform for investors and agents.
Able to continuously explore and suggest new process improvement related to customer servicing.
Participate in team activities and demonstrate positive contributions through peer feedback.
Stay updated on unit trust product knowledge and company policies to provide accurate information
Perform ad hoc tasks as assigned by the Supervisor, which may include various duties that arise unexpectedly and require immediate attention.
Minimum of 5 years of experience in customer service.
Familiarity with financial services or unit trust industry will be an advantage.
Exceptional written communication skills in English, with a strong command of grammar. Fluency in spoken English is a plus.
Experience in tools such as Zendesk and JIRA would be an advantage.
Strong communication skills, with the ability to articulate ideas clearly and effectively.
Excellent problem-solving and analytical abilities, with a solution-oriented approach to challenges.
Collaborative team player, demonstrating a positive and cooperative attitude.
Logical and strategic thinker, able to analyze situations from multiple perspectives.
Eastspring is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
For Every Life, For Every Future. This is our purpose. Leveraging on our extensive footprint in Asia and investment expertise, we are invested in protecting and growing our clients’ wealth to provide financial peace of mind for this generation and the generations to come. We are invested in knowledge. Which is why our deep understanding of Asian markets, paired with global expertise, is our key differentiator. We have been part of Prudential plc for over 30 years. In that time, we have invested in an unparalleled on-the-ground presence in 10 Asian markets* , as well as distribution offices in North America and Europe. We manage a total of USD 269 billion** across equity, fixed income, multi asset, quantitative and alternative strategies on behalf of institutional and individual investors globally. We are invested in hiring the best talent. Invested in diversity. Because it fosters a culture of open communication and debate. Which enables us to uncover unique perspectives and find the best ideas. We are invested in making the best investment decisions by incorporating ESG factors into our investment process. We are invested in the communities where we live and work. We are aligned with a number of global sustainability initiatives and collaborate with industry stakeholders to work towards a more sustainable world. We are invested in the future of our clients. Invested in building partnerships. Invested in bringing value to our shareholders. With our expertise, experience and future focused vision, we are invested in giving our clients the highest quality investment outcomes. Because they deserve nothing less. _________________________________________________ * Presence in China, Hong Kong, India, Indonesia, Japan, Malaysia, Singapore, Taiwan, Thailand and Vietnam. ** As of 31 March 2026
Offices: 7 Straits View, #09-01, Singapore, Singapore 018936, SG
For Every Life, For Every Future. This is our purpose. Leveraging on our extensive footprint in Asia and investment expertise, we are invested in protecting and growing our clients’ wealth to provide financial peace of mind for this generation and the generations to come. We are invested in knowledge. Which is why our deep understanding of Asian markets, paired with global expertise, is our key differentiator. We have been part of Prudential plc for over 30 years. In that time, we have invested in an unparalleled on-the-ground presence in 10 Asian markets* , as well as distribution offices in North America and Europe. We manage a total of USD 269 billion** across equity, fixed income, multi asset, quantitative and alternative strategies on behalf of institutional and individual investors globally. We are invested in hiring the best talent. Invested in diversity. Because it fosters a culture of open communication and debate. Which enables us to uncover unique perspectives and find the best ideas. We are invested in making the best investment decisions by incorporating ESG factors into our investment process. We are invested in the communities where we live and work. We are aligned with a number of global sustainability initiatives and collaborate with industry stakeholders to work towards a more sustainable world. We are invested in the future of our clients. Invested in building partnerships. Invested in bringing value to our shareholders. With our expertise, experience and future focused vision, we are invested in giving our clients the highest quality investment outcomes. Because they deserve nothing less. _________________________________________________ * Presence in China, Hong Kong, India, Indonesia, Japan, Malaysia, Singapore, Taiwan, Thailand and Vietnam. ** As of 31 March 2026
Offices: 7 Straits View, #09-01, Singapore, Singapore 018936, SG
