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Full-time
bachelor degree, postgraduate degree
Posted 4d ago
~40 hrs/week
Responsibilities
The Assistant Manager is responsible for allocating portfolios to vendors, monitoring agency performance, and ensuring bucket-wise resolution targets are met. They also handle customer service escalations, coordinate legal actions against defaulters, and manage field-level audits.
Requirements
Candidates must have at least 2 years of experience in Financial Services, Banking, or NBFC sectors. A graduate degree or MBA is required, along with strong negotiation and team management skills.
Full job description
Level: L4
Department: MC DMS
Designation: Assistant Manager
Responsible for: Allocation of portfolio to vendor
Location: City
Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
Preferred Age: Maximum 30 years
Qualification: Any Graduate/ P.G./M.B.A.
Reporting to: Area Manager
Nature of Role: Individual Performer
Negotiation skills
Managing Teams
Relationship management
Result oriented
Multitasking
KEY PERFORMANCE AREA
Achieving the bucket wise resolution as per the target
Reducing the flow rate to the next buckets
Managing the Agencies & monitoring their performance
SKILL SET REQUIRED
DESCRIPTION
ROLE PROFILE/JOB RESPONSIBILITIES
Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
Review cases with FOS / TL and work assignment basis the disposition code.
Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
Receipt book & Repo kits allocation and auditing periodically
Agency billing closure within 60 days of the work completed month.
Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
Handling collection/repo related customer service issues/escalations.
Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
BKT resolution with agency and FOs level need to be tracked & reviewed.
Flow rates to next BKT needs to be restricted on the location you are handling.
Remove the non-performing FOs and recruitment the fresh team and train as and when required.
CRM queries needs to be closed as per the TAT assigned.
RCU audit queries must be reverted before TAT and implementation of committed action at field level.
Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
HHT not working need to be informed to IT team for need of support.
A journey that began 75 years ago in a corner of India and has since traversed the world over. Uniting people from across countries, cultures, and customs over the years with a multitude of different dreams, there's power in an idea. An idea that gave rise to brands that stood the test of time, with partnerships it inspired, and the people who made it all happen. One idea that sparked a legacy - this is the story of Bajaj Auto.
“Do what you think is best, but be the best in what you do.” - Kamalnayan Bajaj
These words embody the spirit of Bajaj Auto. From 1945 to today, from “Hamara Bajaj” to “The World’s Favourite Indian”- the most loved motorcycle brand in almost 80 countries, Bajaj Auto carries its rich legacy and unconventional thinking, with a penchant for staunch differentiation.
This philosophy has helped us be No.1 or No.2 in over 20 countries with industry-leading EBITDA of ~20%. Some statistics that reflect our strength:
• A Zero Debt 5.5 Billion Dollar Company
• World’s largest three-wheeler and third-largest two-wheeler manufacturer
• India’s Number 1 motorcycle exporter – 2 out of every 3 motorcycles exported are Bajaj
• The largest exporter of Branded Goods – exporting over half of India’s two and three-wheelers
• Over 33% of revenue from International markets with 15+ million motorcycles sold
With powerful brands, our spectrum ranges from Boxer in Africa to KTM in Europe, from Rouser in Latin America to Pulsar in India, our versatility is evident. International alliances with KTM, Husqvarna, and Triumph have ensured that our horizons are broadened.
A pioneer in motorcycle technology, our R&D is world-class with talent from all corners of the globe with TPM being the prime mover of productivity for the last 25+ years. From lean manufacturing, we have now moved to lean engineering & lean marketing, which has led to globally competitive fixed costs.
With ever-expanding plans to win over the world, the sun truly never sets on a Bajaj Motorcycle.
Offices: Bajaj Auto Ltd, Mumbai - Pune Road, Akurdi, Pune, Maharashtra 411035, IN · Bajaj Auto Ltd, MIDC, Plot No A1, Mahalunge Village, Chakan, Pune, Maharashtra 410501, IN · Bajaj Auto Ltd, Bajaj Nagar, Waluj,, Aurangabad, Maharashtra 431136, IN · Bajaj Auto Ltd, Plot No. 2, Sector 10 Phase -II - E, Pant Nagar, SIDCUL, Rudrapur, Dist. Udhamsingh Nagar, Uttarakhand 263153, IN
ProfitabilitySales & MarketingLean ManufacturingInnovationSharp BrandsWorld Class R&DPulsarAvengerDominarV
How many Customer Service & Support jobs are open in Hyderabad, India right now?
There are currently 1,728 open customer service & support positions in Hyderabad, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Hyderabad, India?
Companies currently hiring include Accenture, Amazon, Kotak Mahindra Bank, Digitide, Marriott International Hotels, Inc., among others. Browse the listings above to see every active employer.
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