Customer Service & Support Jobs in Hyderabad, India (Now Hiring) — 1,732 open — Page 4

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Principal Network Operations Engineer

Locations: Hyderabad, India, or remote India

Get To Know Us:

• The Principal Network Operations Engineer will be responsible for supporting Intralinks’s network infrastructure; through monitoring, troubleshooting and change implementation using Industry Standard, Best Practices.
• The Principal Network Operations Engineer will ensure the ongoing operation of service to end users & customers by ensuring that service is operated within agreed service levels, and in alignment to agreed policies, processes, and standards. The role will be key to ensuring the overall platform stability and its sustained delivery to clients and internal stakeholders.
• SS&C is leading the way. We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: Provident Fund
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Mediclaim, Term Life Insurance, Accidental Coverage, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Diwali voucher, Monthly remunerated RnR program

What You Will Get To Do:

• Acts as first responders, helping to organize and control incident response.
• Day to day monitoring and management of our platforms to ensure that internal SLAs, operational KPIs and quality standards are met
• Handling complex technical support issues
• Ability to support network faults, to conclusion in a multi vendor, multi-appliance infrastructure
• Work closely with other IT teams, vendors, and service providers to resolve incidents and service requests
• Day-to-day Technical Operations activities (including, but not limited to network and firewall troubleshooting, scripting changes, infrastructure and firmware updates)
• Maintain a positive attitude and a high level of customer service at all times
• Contribute to the overall development of the operational systems and processes
• Maintain accurate troubleshooting records through industry standard ticketing systems
• Writing technical SOP’s and other documentation.

What You Will Bring:

• Extensive experience in a fast paced, enterprise NOC role (minimum 2nd or 3rd line experience)
• In-depth support experience of LAN & WAN technologies:
• R/S: BGP, TCP/IP, Layer 2 architectures
• Exposure to firewalls, and load balancing with an understanding of:
  • Security Posture: Firewalling, ACLs, industry best practice, Internet architectures
  • Load Balancing: F5 LB, VE, LTM, APM, etc.
• VPN: SSL and IPSec
• Understanding of Wireless technologies
• Understanding/experience with ISO and ITIL standards
• Experience Supporting or Working with Cloud Technologies: AWS

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.