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Associate Fraud and claims operations representative
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Hyderabad, Telangana, India · Hybrid
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Full-time
bachelor degree
Posted 1d ago
~40 hrs/week
Responsibilities
The NOC Engineer performs routine service management duties, including generating reports, managing tickets, and assisting with change and problem management processes. They also interface with internal teams to ensure contractual service support requirements are met and participate in continuous service improvement programs.
Requirements
Candidates must have a bachelor's degree and 1-2 years of relevant experience, or an equivalent combination of education and experience. Proficiency in NOC operations, networking, ITIL concepts, and infrastructure monitoring is required, along with the ability to work 24/7 rotational shifts.
Full job description
What success looks like in this role:
Gains familiarity with service management concepts, practices and methodologies. • With guidance, performs routine service management duties, including: o Generating and distributing reports and/or providing dashboards for internal and Regular Clients, o Assisting with Change, Problem, and other service management processes, and o Performing routine Problem and Request management analyses. • Maintains high standards of written communications. • Reaches out to account representatives to understand service, reporting and other needs. • Participate in a continuous service improvement program for in-scope ESM processes and services. • Interfaces with internal resources to manage ESM processes on a day-to-day basis. • Develops positive working relationships with internal account, service delivery and related teams. • Ensures contractual service support requirements are understood. • Escalates complex issues through the standard escalation process. • Ensures that the ticket hygiene is maintained at high level. • Develops and maintains positive working relationships with internal, support and client teams. • Assists with special projects as assigned. Candidate should be willing to work on on 24*7 rotational shifts.
BA/BS Degree and 1-2 years’ of relevant experience OR equivalent combination of education and experience
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com.
Offices: 801 Lakeview Drive, Blue Bell, Pennsylvania 19422, US · 10 b Madison Avenue Ext, Albany, New York 12203, US · Lot 93 & 94, ALOR SETAR, 05050, MY · 650 Great South Road, Greenlane, Auckland 1051, NZ · 1 Seventh Street, Augusta, Georgia 30901, US
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How many Customer Service & Support jobs are open in Hyderabad, India right now?
There are currently 1,728 open customer service & support positions in Hyderabad, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Hyderabad, India?
Companies currently hiring include Accenture, Amazon, Kotak Mahindra Bank, Digitide, Marriott International Hotels, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Hyderabad, India?
Yes — 334 of the 1728 open customer service & support positions offer remote or hybrid work (60 remote, 274 hybrid).
How do I apply for Customer Service & Support jobs in Hyderabad, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.