Hyderabad, Telangana, India · Remote Solely
About Frontier Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh P…
Skills: Shopify Support, Technical Troubleshooting, Customer Experience, Problem Solving, Multitasking
Manila, Metro Manila, Philippines · Remote Solely
$900/hr–$1k
About Frontier Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh P…
Skills: Executive Support, Project Management, Business Operations, Process Improvement, Research
Hyderabad, Telangana, India · Remote Solely
EMAIL & SMS STRATEGIST Fresh Prints' email channel is our oldest and highest potential channel, but it’s being under leveraged. We have a strong technical foundation, but we’re missing a great content layer: emails that …
Skills: Email Marketing, SMS Strategy, Lifecycle Marketing, Copywriting, A/B Testing
Hyderabad, Telangana, India · Remote Solely
CONTENT GROWTH STRATEGIST Fresh Prints' email channel is our oldest and highest potential channel, but it’s being under leveraged. We have a strong technical foundation, but we’re missing a great content layer: emails th…
Skills: Email Marketing, Lifecycle Marketing, SMS Strategy, Copywriting, A/B Testing
Hyderabad, Telangana, India · Remote Solely
EMAIL CONTENT MARKETING STRATEGIST Fresh Prints' email channel is our oldest and highest potential channel, but it’s being under leveraged. We have a strong technical foundation, but we’re missing a great content layer: …
Skills: Email Marketing, Lifecycle Marketing, Copywriting, A/B Testing, Email Deliverability
Hyderabad, Telangana, India · Remote Solely
About Frontier Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh P…
Skills: Computer System Validation, Box Administration, SharePoint Administration, Ignite Administration, GAMP Guidelines
Hyderabad, Telangana, India · Remote Solely
Drive Training at one of the fastest-growing companies in the US Fresh Prints is a New York based custom apparel start-up. We find incredible students and give them training and support to build the business at their sch…
Skills: Training, Onboarding, Mentoring, Performance Evaluation, Communication
Manila, Metro Manila, Philippines · Remote Solely
Support the Pre-Order Ops Team for a company that generates millions in revenue while working from home permanently Fresh Prints is a New York-based custom-apparel company that helps college organizations, Greek life, ca…
Skills: Product Sourcing, Procurement, Fashion Merchandising, Market Research, Supplier Management
Manila, Metro Manila, Philippines · Remote Solely
Support the Pre-Order Ops Team for a company that generates millions in revenue while working from home permanently Fresh Prints is a New York-based custom-apparel company that helps college organizations, Greek life, ca…
Skills: Procurement, Sourcing, Fashion Buying, Market Research, Supplier Management
Manila, Metro Manila, Philippines · Remote Solely
About Frontier Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh P…
Skills: Luxury Travel Operations, Team Leadership, GDS Proficiency, Sabre, Client Service Management
Hyderabad, Telangana, India · Remote Solely
About Frontier Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh P…
Skills: Python, Django, FastAPI, PostgreSQL, AWS
Manila, Metro Manila, Philippines · Remote Solely
Support the Pre-Order Ops Team for a company that generates millions in revenue while working from home permanently Fresh Prints is a New York-based custom-apparel company that helps college organizations, Greek life, ca…
Skills: Product Sourcing, Procurement, Fashion Buying, Market Research, Supplier Management
Manila, Metro Manila, Philippines · Remote Solely
Support the Pre-Order Ops Team for a company that generates millions in revenue while working from home permanently Fresh Prints is a New York-based custom-apparel company that helps college organizations, Greek life, ca…
Skills: Procurement, Purchasing, Sourcing, Fashion Trend Analysis, Supplier Management
Hyderabad, Telangana, India · Remote Solely
About Frontier Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company that has most of our team in India and the Philippines. A few years ago, Fresh Pri…
Skills: Executive Support, Calendar Management, Inbox Management, Business Development, CRM Management
Manila, Metro Manila, Philippines · Remote Solely
About Frontier Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh P…
Skills: Executive Operations, Project Management, Business Analysis, Process Improvement, Executive Communication
Hyderabad, Telangana, India · Remote Solely
$8k–$11k/yr
Be a crucial member of the Ops team supporting Fresh Prints’ supply chain (Permanent WFH) Fresh Prints is an NYC-based custom apparel company, experiencing rapid growth year over year. You’ll join a team helping drive th…
Skills: Sourcing, Vendor Management, Procurement, Order Processing, Negotiation
Manila, Metro Manila, Philippines · Remote Solely
$400/hr–$600/hr
Be a Crucial Member of a Growing and Innovative Art Team Fresh Prints is a New York-based custom apparel startup. We work with incredible students across the US and support them in building apparel businesses at their sc…
Skills: Adobe Illustrator, Adobe Photoshop, Vector Graphics, Pen Tool, AI-assisted Workflows
Manila, Metro Manila, Philippines · Remote Solely
$400/hr–$600/hr
Be a Crucial Member of a Growing and Innovative Art Team Fresh Prints is a New York-based custom apparel startup. We work with incredible students across the US and support them in building apparel businesses at their sc…
Skills: Adobe Illustrator, Adobe Photoshop, Vector Graphics, Pen Tool, Digital Art
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Provide high-quality support to Shopify merchants by troubleshooting technical issues and resolving inquiries via email, Slack, and chat. Collaborate with internal teams to identify support trends and contribute to internal knowledge documentation.
Proven experience supporting Shopify merchants with strong communication and problem-solving skills. Familiarity with e-commerce, SaaS, or BI tools like SQL and Tableau is preferred, along with availability for weekend support.
Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.
At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.
Think of us as your personal talent agent — and good luck with the application! 😊
There are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content — leaving 6–10% of potential profit on the table.
Intelligems is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber.
We're currently working with 500+ brands and have processed over $4B of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over $4M in funding. Our team is high-performing, low-ego, and extremely collaborative — and we’re excited to scale with top talent.
We’re looking for a Shopify Merchant Support Specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.
Deliver a best-in-class customer experience by responding promptly to customer inquiries
Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed
Become a product expert so you can answer questions quickly and accurately
Manage 20–30 open customer conversations at a time
Own follow-ups and ensure all tickets are resolved in a timely manner
Collaborate with internal teams on escalated or complex issues
Spot trends in support issues and share insights with product, tech, and ops
Contribute to internal knowledge-sharing (documentation, training, etc.)
Proven experience in supporting Shopify merchants
Excellent communication and problem-solving skills
You love helping people and can think on your feet
Comfortable wearing many hats and juggling priorities
Ability to multitask, stay organized, and manage time effectively
Experience in e-commerce, SaaS, or analytics is a plus
Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus
At Intelligems, we’re customer-first and product-oriented — and our success is driven by the caliber of people we bring on board. We live by these values:
Put customers first
Be honest and transparent. Always act in the customer’s best interest.
Be helpful
Support teammates, customers, and partners with generosity and kindness.
Strive for excellence
Commit to being world-class at what you do.
Build and develop a diverse, world-class team
Hire the best, and invest in feedback and growth.
Have a perspective
Speak up when you disagree. Everyone is responsible for making us better.
Competitive salary and equity packages
Flexible vacation and PTO
America's fastest growing collegiate custom apparel company six years in a row.
Custom Apparel - Screen Printing - Embroidery - Greek Goods Fresh Prints provides custom apparel and promotional products to Student Groups, Greek Organizations, University Administrations, Intramural Teams, and Individuals with localized sales managers and a growing network of referrals.
Offices: 150 W 25th St, New York, NY 10001, US
America's fastest growing collegiate custom apparel company six years in a row.
Custom Apparel - Screen Printing - Embroidery - Greek Goods Fresh Prints provides custom apparel and promotional products to Student Groups, Greek Organizations, University Administrations, Intramural Teams, and Individuals with localized sales managers and a growing network of referrals.
Offices: 150 W 25th St, New York, NY 10001, US
