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Jobs at Prodapt (Now Hiring) — 36 open

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Quality Analyst

Helsinki, Uusimaa, Finland · On-site

Mid level$75M raised

Overview Prodapt is looking for a QA Analyst Responsibilities Duties and Responsibilities:       •     Call Evaluations: Monitoring and evaluating calls related…

Skills: Call Evaluation, Quality Scoring, Feedback Reporting, Process Improvement, Trend Analysis

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Solution Engineer

Chennai, Tamil Nadu, India · On-site

Senior+$75M raised

Overview We are looking for a Solution Engineer with deep expertise in Telecom OSS to lead end-to-end architecture and solution design across complex transformation programs. This role will be pivotal in shaping winning …

Skills: Telecom OSS/BSS Architecture, TM Forum Frameworks, Solution Design, Presales, API Design

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Python Fast API Lead Engineer

Chennai, Tamil Nadu, India · On-site

Senior+$75M raised

Overview looking for a Lead/Senior Software Engineer with strong hands-on expertise in Python-based backend development to design, build, and maintain scalable APIs and distributed services. The role involves close colla…

Skills: Python, FastAPI, Celery, RabbitMQ, MariaDB

Prodapt logoProdapt

CRM Analytics Lead

United States · On-site

Senior$75M raised

Overview Prodapt Overview: Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services f…

Skills: CRM Analytics, SQL, Python, R, Salesforce

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GCP Spanner Data Engineer

Richardson, Texas, United States · On-site

Senior+$75M raised

Overview Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest tel…

Skills: GCP, Cloud Spanner, BigQuery, Python, Dataflow

Prodapt logoProdapt

Principal OSS/BSS Solution Architect

Irving, Texas, United States · Remote OK

Senior+$75M raised

Overview Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest tel…

Skills: OSS/BSS Architecture, TM Forum Frameworks, Cloud Architecture, Pre-Sales Leadership, Solution Blueprinting

Prodapt logoProdapt

AI Software Development Engineer (AI SDE1)

Tokyo, Japan · On-site

Entry level$75M raised

Overview The AI Software Development Engineer (Junior) supports the design, development, testing, and documentation of AI-enabled applications and software components under the guidance of senior engineers and technical …

Skills: Python, FastAPI, React, Tailwind CSS, Prompt Engineering

Prodapt logoProdapt

AI Software Development Engineer (AI SDE2)

Tokyo, Japan · On-site

Mid level$75M raised

Overview The AI Software Development Engineer – Level 2 (AI SDE2) is responsible for building, integrating, and supporting AI-enabled application features across frontend, backend, and cloud-native environments. Th…

Skills: Python, FastAPI, React, Next.js, Tailwind CSS

Prodapt logoProdapt

AI Software Development Engineer (AI SDE3)

Tokyo, Japan · On-site

Senior$75M raised

Overview The AI Software Development Engineer – Level 3 (AI SDE3) is responsible for independently designing, building, and optimizing AI-enabled application components across frontend, backend, and data workflows.…

Skills: Python, FastAPI, React, Next.js, Tailwind CSS

Prodapt logoProdapt

Forward Deployed Engineer (FDE)

Tokyo, Japan · On-site

Senior+$75M raised

Overview The Forward Deployed Engineer (FDE) is responsible for designing, building, and deploying AI-powered applications in close collaboration with customers, bridging the gap between business problems and production-…

Skills: Python, JavaScript, Generative AI, Large Language Models, RAG

Prodapt logoProdapt

Technical Lead

Tokyo, Japan · On-site

Senior$75M raised

Overview The Technical Lead is responsible for owning the technical execution and engineering delivery of complex application and AI-enabled solutions across the software development lifecycle. This role serves as the pr…

Skills: System Design, Application Architecture, Python, JavaScript, TypeScript

Prodapt logoProdapt

Senior Software Engineer - MsSQL-Oracle-or-Oracle

Chennai, Tamil Nadu, India · On-site

Senior$75M raised

Overview MSSQL Manage SQL Server databases Configure and maintain database servers and processes Monitor system’s health and performance Ensure high levels of performance, availability, sustainability and security …

Skills: MsSQL, Oracle, PostgreSQL, AWS RDS, Database Administration

Prodapt logoProdapt

Senior Design Verification Engineer

Vancouver, British Columbia, Canada · On-site

Senior$75M raised

Overview Prodapt is the largest and fastest-growing specialized player in the Connectedness industry, recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider across North America, Europe and Latin …

Skills: SystemVerilog, UVM, Verilog, VHDL, Python

Prodapt logoProdapt

Senior Druid Engineer

Richardson, Texas, United States · On-site

Senior$75M raised

Overview Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest tel…

Skills: Apache Druid, Cluster Administration, Query Optimization, Ansible, Infrastructure-as-Code

Prodapt logoProdapt

Data Modeller

Chennai, Tamil Nadu, India · On-site

Senior$75M raised

Overview A Data Modeller is responsible for designing, implementing, and managing data models that support the strategic and operational needs of an organization. This role involves translating business requirements into…

Skills: Conceptual Data Modeling, Logical Data Modeling, Physical Data Modeling, SQL, Dimensional Modeling

Prodapt logoProdapt

L1 Support Engineer-OSS

Richardson, Texas, United States · On-site

Entry level$75M raised

Overview Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest tel…

Skills: Java, .NET, C/C++, Python, Shell Scripting

Prodapt logoProdapt

Senior Software Engineer-MongoDB-Oracle

Chennai, Tamil Nadu, India · On-site

Senior$75M raised

Overview MongoDB: Possess in-depth knowledge of MongoDB architecture, installation, and administration. Manage MongoDB, including installation, configuration, and performance tuning. Identify and resolve complex performa…

Skills: MongoDB, Oracle Database, Oracle Golden Gate, AWS RDS, Oracle RAC

Prodapt logoProdapt

Software Engineer-Oracle-MySQL

Chennai, Tamil Nadu, India · On-site

Senior$75M raised

Overview My SQL: "Database Installation & Maintenance Assist in the installation, basic configuration, and patching of MySQL instances. Perform routine database maintenance tasks, including index optimization and table d…

Skills: MySQL, Oracle Database, AWS RDS, Oracle Golden Gate, Oracle RAC

Prodapt logoProdapt

Software Engineer-Postgres-and-Oracle

Chennai, Tamil Nadu, India · On-site

Mid level$75M raised

Overview PostgreSQL Administration & Maintenance Assist with the installation and basic configuration of PostgreSQL instances on Linux/Unix environments. Execute database upgrades and minor version patching under the gui…

Skills: PostgreSQL Administration, Oracle DBA, AWS RDS, Linux/Unix, Oracle Golden Gate

Prodapt logoProdapt

Software Engineer-Cassandra-and-Oracle

Chennai, Tamil Nadu, India · On-site

Senior$75M raised

Overview Cassandra: Cassandra cluster planning which includes Data sizing estimation, and identify hardware requirements based on the estimated data size and transaction volume. Create, install, and configure a Cassandra…

Skills: Cassandra, Oracle Database, NoSQL Architecture, AWS RDS, Oracle Golden Gate

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Showing 1–20 of 36

Prodapt logo

Quality Analyst

Prodapt

Helsinki, Uusimaa, Finland • On-site

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Mid level

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  • Full-time
  • Posted 1d ago
  • Apply by Jun 30
  • ~40 hrs/week

Responsibilities

The role involves monitoring and evaluating calls to ensure adherence to scripts and compliance standards. The analyst is responsible for providing feedback to agents and identifying process inefficiencies to improve provisioning efficiency.

Requirements

The candidate must perform daily call monitoring and submit weekly and monthly performance reports. They are required to participate in monthly review meetings to discuss trends and action plans.

Full job description

Overview

Prodapt is looking for a QA Analyst 


Responsibilities

 Duties and Responsibilities:
 
      •     Call Evaluations: Monitoring and evaluating calls related to provisioning mitigation to ensure agents are adhering to scripts, processes, and compliance standards.
      •     Quality Scoring: Developing or following existing scoring methodologies to assess the performance of call center agents on various aspects, including problem resolution, customer satisfaction, and process compliance.
      •     Feedback Reporting: Providing constructive feedback to team leaders and agents based on call evaluations, highlighting areas of improvement as well as recognizing strong performance.
      •     Process Improvement: Identifying recurring issues or process inefficiencies in call handling related to provisioning, and suggesting actionable improvements.
      •     Collaboration with Operations: Working closely with the operations team to ensure feedback and process changes are effectively communicated and implemented.
      •     Trend Analysis: Analyzing patterns in call data to anticipate potential areas for improvement and enhance overall provisioning efficiency.
 
 

Requirements

Monitoring and Evaluations:
 
      •     Daily Call Monitoring: You are expected to monitor and evaluate a set number of calls each day, which will be determined based on call volume and priority.
      •     Weekly Performance Feedback: A summary of your call evaluations will be shared with team leaders on a weekly basis, including any critical issues or notable performance trends.
      •     Monthly Review Meetings: Formal performance discussions based on your evaluations will take place monthly, where trends and action plans will be discussed.
 
 Report Deadlines:
 
      •     Weekly Summary Reports: A concise report summarizing your daily evaluations, top issues, and trends should be submitted every Friday (this day could change)
      •     Monthly Insights Report: A detailed monthly report analyzing call quality trends, agent performance metrics, and any recommendations for training or process adjustments should be submitted by the last working day of the month.

Related keywords

Quality AssuranceCall CenterProvisioningComplianceKPIsPerformance MetricsQuality ScoringRoot Cause AnalysisCustomer ExperienceOperational Efficiency

About Prodapt

LinkedInVisit site
Industry
Technology, Information and Internet
Company size
5,001-10,000 employees
Headquarters
Chennai, Tamilnadu
LinkedIn followers
237,418
Total funding
$75M

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. Connecting 1.1 billion people and 5.4 billion devices across the globe, Prodapt’s clients include Google, Amazon, PayPal, SoftBank, ServiceNow, Ciena, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more. A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

Offices: No. 25 A&B, South Phase 5th cross street, Thiru Vi Ka Industrial Estate. Guindy, Chennai, Tamilnadu 600032, IN · Sarjapur Main Road, Vaishnavi Tech Park, Sy. No. 16/1 and 17/2, 5th floor, North Wing, Bengaluru East, Karnataka 560103, IN · Rajiv Gandhi Salai, No.283/4, 4th Floor, PrinceInfo City-II, Chennai , Tamil Nadu 600056, IN · Win Aoyama 942, 2-2-15 Minami-Aoyama, Synophic Japan Co. LTD, Minato-ku, Tokyo, JP · Grand Central Railway station, Sector 40, 10th floor, A wing, Tower 1, Seawoods, Navi Mumbai, Maharashtra 400 706, IN

IT services for Communications IndustryOSS/BSSNMS offeringsM2MIoT OfferingsDevOps & Remote Infrastructure ManagementBusiness Process ServicesAnalyticsArtificial IntelligenceRobotic Process Automation
View all jobs at Prodapt

About Prodapt

LinkedInVisit site
Industry
Technology, Information and Internet
Company size
5,001-10,000 employees
Headquarters
Chennai, Tamilnadu
LinkedIn followers
237,418
Total funding
$75M

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. Connecting 1.1 billion people and 5.4 billion devices across the globe, Prodapt’s clients include Google, Amazon, PayPal, SoftBank, ServiceNow, Ciena, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more. A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

Offices: No. 25 A&B, South Phase 5th cross street, Thiru Vi Ka Industrial Estate. Guindy, Chennai, Tamilnadu 600032, IN · Sarjapur Main Road, Vaishnavi Tech Park, Sy. No. 16/1 and 17/2, 5th floor, North Wing, Bengaluru East, Karnataka 560103, IN · Rajiv Gandhi Salai, No.283/4, 4th Floor, PrinceInfo City-II, Chennai , Tamil Nadu 600056, IN · Win Aoyama 942, 2-2-15 Minami-Aoyama, Synophic Japan Co. LTD, Minato-ku, Tokyo, JP · Grand Central Railway station, Sector 40, 10th floor, A wing, Tower 1, Seawoods, Navi Mumbai, Maharashtra 400 706, IN

IT services for Communications IndustryOSS/BSSNMS offeringsM2MIoT OfferingsDevOps & Remote Infrastructure ManagementBusiness Process ServicesAnalyticsArtificial IntelligenceRobotic Process Automation
View all jobs at Prodapt

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