Hyderabad, Telangana, India · On-site
Overview 1) Messaging system. Kafka/confluent 2) Azure kubernetes services 3) Azure Job Summary / About the Role AT&T is hiring a Tier 2 Application Support Engineer to manage complex escalations and drive technical stab…
Skills: Kafka, Confluent, Azure Kubernetes Service, Azure Event Hub, Troubleshooting
Hyderabad, Telangana, India · On-site
Overview 1) Messaging system. Kafka/confluent 2) Azure kubernetes services 3) Azure Job Title Tier 1 Application Production Support Specialist Job Summary / About the Role AT&T is seeking a technically strong and self-su…
Skills: Kafka, Confluent, Azure Kubernetes Service, Splunk, PagerDuty
India · On-site
Overview As a Solution Architect, you will significantly contribute to identifying best-fit architectural solutions for one or more projects, develop application design and provide regular support/guidance to delivery te…
Skills: Solution Architecture, Telecom BSS, Service-oriented Architecture, Web Applications Architecture, Microservices
Gurugram, Uttarakhand, India · On-site
Overview We are seeking a motivated and skilled Developers to join our team in delivering and enhancing our in-house enterprise platform and associated applications built on Palantir Foundry. The ideal candidate will con…
Skills: Palantir Foundry, Java, Python, TypeScript, Data Pipelines
Chennai, Tamil Nadu, India · On-site
Overview We are looking for an experienced Business Analyst with strong expertise in the Telecom Lead-to-Cash (L2C) domain to drive digital transformation initiatives for enterprise B2B telecom customers. The ideal candi…
Skills: Telecom BSS/OSS, Lead-to-Cash, Business Analysis, CRM, CPQ
Bengaluru, Karnataka, India · On-site
Overview Key Responsibilities Test Strategy & Documentation: Exhibit end-to-end expertise in documenting crucial project milestones including Test Scoping, Test Estimations, Test Strategies, Test Plans, Detailed Test Scr…
Skills: Network Testing, Test Strategy, Test Documentation, Jira, HPQC
Zapopan, Jalisco, Mexico · Remote OK
Overview Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest tel…
Skills: Dialogflow ES, Genesys Cloud, Genesys Digital Bot Connector, AWS Lambda, REST APIs
Chennai, Tamil Nadu, India · On-site
Overview End-to-End (E2E) Solution Architect with deep expertise in the Telecom BSS Lead-to-Cash (L2C) domain to lead enterprise transformation programs. The ideal candidate will be responsible for defining end-to-end so…
Skills: Telecom BSS, Solution Architecture, Lead-to-Cash, CPQ, Order Management
Chennai, Tamil Nadu, India · On-site
Overview Required Skills & Experience 5+ years of hands-on experience in mobile automation testing (Android and iOS)Strong programming skills in PythonHands-on experience with Appium for mobile automationWorking knowledg…
Skills: Python, Mobile Automation Testing, Appium, Android Studio, Robot Framework
Hyderabad, Telangana, India · On-site
Overview Position Title: Senior Specialist – App/Prod SupportLocation: Hyderabad/BengaluruShift: 24 x 7 Rotational ShiftWe are seeking a skilled Operations Resource to join our production support team. This key rol…
Skills: Linux, Windows, Azure, Jenkins, Shell scripting
Brentwood, California, United States · On-site
Overview Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest tel…
Skills: Operations Research, Mathematical Modeling, Optimization, Supply Chain Management, Inventory Optimization
Brentwood, California, United States · On-site
Overview Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest tel…
Skills: Demand forecasting, Machine learning, Retail analytics, Applied statistics, Time-series forecasting
Chennai, Tamil Nadu, India · On-site
Overview The PSR SME owns the design and delivery of the Product & Service Record data model — the authoritative representation of how CUSTOMER's network products are structured and related to underlying infrastruc…
Skills: Data modelling, Telecom, OSS/BSS, ServiceNow, CMDB
Richardson, Texas, United States · On-site
Overview Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest tel…
Skills: SD-WAN, Network Troubleshooting, Routing, Switching, LAN/WAN
Vancouver, British Columbia, Canada · On-site
Overview Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest tel…
Skills: BSS, OSS, TM Forum, Solution Architecture, Presales
Irving, Texas, United States · On-site
Overview Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest tel…
Skills: Agentic AI, Python, TypeScript, Nest.js, React.js
San José, Costa Rica · On-site
Overview Prodapt ASIC Services (formerly Innovative Logic) provides end-to-end SoC/ASIC, FPGA, and embedded software solutions. Their design services cover the complete lifecycle from RTL to GDSII, covering domains like …
Skills: Front-End Infrastructure, Verification Flows, Regression Management, Synopsys VCS, RTL Architecture
San José, Costa Rica · On-site
Overview Prodapt ASIC Services (formerly Innovative Logic) provides end-to-end SoC/ASIC, FPGA, and embedded software solutions. Their design services cover the complete lifecycle from RTL to GDSII, covering domains like …
Skills: PCB Design, RF Engineering, Cadence Allegro, OrCAD, Ansys HFSS
Chennai, Tamil Nadu, India · On-site
Overview Prodapt is seeking a Strategic Partnerships Leader to own and drive end-to-end relationships across our operating regions with our critical cloud data & analytics partners. You'll lead co-selling initiatives and…
Skills: Strategic Partnerships, Partner Relationship Management, Cloud Data & Analytics, Go-To-Market Strategy, Co-selling
Chennai, Tamil Nadu, India · On-site
Overview The Pre-sales Solution Architect (EU/US) is the commercial and technical bridge between Prodapt's AI-native product portfolio and its telecom enterprise customers across the EU and US markets. Part hardcore pre-…
Skills: BSS/OSS Architecture, TM Forum Frameworks, Solution Design, API Design, 5G Core
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The Tier 2 Application Support Engineer will manage complex technical escalations and drive stability across enterprise integration and messaging platforms. Responsibilities include performing root cause analysis, executing compliance tasks, and supporting production environments in both Azure and on-premise landscapes.
Candidates must have 4+ years of experience in application production or platform support with strong troubleshooting skills in distributed environments. Proficiency in Kafka, Azure Kubernetes Service, and scripting languages like Python is required, along with familiarity with Java and SQL.
1) Messaging system. Kafka/confluent
2) Azure kubernetes services
3) Azure
Job Summary / About the Role
AT&T is hiring a Tier 2 Application Support Engineer to manage complex escalations and drive technical stability across enterprise integration, messaging, and event-driven platforms. This role combines deep troubleshooting, root cause analysis, compliance execution, and onboarding/project support across production and non-production landscapes in on-prem and Azure environments.
Key Responsibilities
- Provide Tier 2 support for escalations from Tier 1 across incidents, alerts, environment issues, and C2W events.
- Resolve complex issues and lead root cause analysis, trend investigation, and improvement ticket creation.
- Support iTrack work requests, consulting tickets, and platform-aligned project deliverables.
- Provide additional C2W support when engaged by Tier 1.
- Execute compliance-related support tasks including CCRC, AT&T Cybersecurity Scorecard, and SOX support activities.
- Manage SSL certificate lifecycle support and remediation execution.
- Execute Golden Image and on-prem OS updates for existing VMs.
- Perform application installations and upgrades (outside monitoring/alerting platform scope handled by SRE).
- Support production/non-production setup and operations in Azure and on-prem environments.
- Support new client onboarding and implementation projects for enterprise integration and messaging services.
- Partner with architects and developers to analyze requirements and recommend technical options.
- Gather and publish monthly application and operational metrics.
- Manage ITAP data requirements and ensure operational governance.
- Review and validate Tier 1 SOPs; create and maintain Tier 2/client SOPs.
- Raise Tier 3 tickets for platform/tooling enhancements and monitoring-gap remediation.
Required Qualifications / Must-Have Skills
- 4+ years of experience in application production support, integration support, or platform support.
- Strong troubleshooting skills across distributed enterprise applications.
- Working knowledge of the mandated streaming stack, with operational support experience in Confluent Kafka and Azure Event Hub: Confluent Kafka, Confluent Cloud, Azure Event Hub, AWS-MSK, and Apache Flink.
- Practical knowledge of IBM Sterling Integrator.
- Hands-on operational experience with Kubernetes, especially Azure Kubernetes Service (AKS), in incident response and platform support.
- Working experience with Splunk and Prometheus/Grafana for diagnostics and observability.
- Python scripting capability for support automation, operational checks, and repetitive task reduction.
- Familiarity with Java, React, and Spring Boot based applications for troubleshooting and production issue triage (not an application development role).
- Solid SQL/Postgres query skills for production support analysis.
- Experience supporting CI/CD release operations.
- Strong stakeholder communication and incident coordination skills.
Good-to-Have / Nice-to-Have
- Azure/Kubernetes/ITSM certifications.
Experience Level
Mid to Senior (typically 4 to 10 years)
1) Messaging system. Kafka/confluent
2) Azure kubernetes services
3) Azure
Job Summary / About the Role
AT&T is hiring a Tier 2 Application Support Engineer to manage complex escalations and drive technical stability across enterprise integration, messaging, and event-driven platforms. This role combines deep troubleshooting, root cause analysis, compliance execution, and onboarding/project support across production and non-production landscapes in on-prem and Azure environments.
Key Responsibilities
- Provide Tier 2 support for escalations from Tier 1 across incidents, alerts, environment issues, and C2W events.
- Resolve complex issues and lead root cause analysis, trend investigation, and improvement ticket creation.
- Support iTrack work requests, consulting tickets, and platform-aligned project deliverables.
- Provide additional C2W support when engaged by Tier 1.
- Execute compliance-related support tasks including CCRC, AT&T Cybersecurity Scorecard, and SOX support activities.
- Manage SSL certificate lifecycle support and remediation execution.
- Execute Golden Image and on-prem OS updates for existing VMs.
- Perform application installations and upgrades (outside monitoring/alerting platform scope handled by SRE).
- Support production/non-production setup and operations in Azure and on-prem environments.
- Support new client onboarding and implementation projects for enterprise integration and messaging services.
- Partner with architects and developers to analyze requirements and recommend technical options.
- Gather and publish monthly application and operational metrics.
- Manage ITAP data requirements and ensure operational governance.
- Review and validate Tier 1 SOPs; create and maintain Tier 2/client SOPs.
- Raise Tier 3 tickets for platform/tooling enhancements and monitoring-gap remediation.
Required Qualifications / Must-Have Skills
- 4+ years of experience in application production support, integration support, or platform support.
- Strong troubleshooting skills across distributed enterprise applications.
- Working knowledge of the mandated streaming stack, with operational support experience in Confluent Kafka and Azure Event Hub: Confluent Kafka, Confluent Cloud, Azure Event Hub, AWS-MSK, and Apache Flink.
- Practical knowledge of IBM Sterling Integrator.
- Hands-on operational experience with Kubernetes, especially Azure Kubernetes Service (AKS), in incident response and platform support.
- Working experience with Splunk and Prometheus/Grafana for diagnostics and observability.
- Python scripting capability for support automation, operational checks, and repetitive task reduction.
- Familiarity with Java, React, and Spring Boot based applications for troubleshooting and production issue triage (not an application development role).
- Solid SQL/Postgres query skills for production support analysis.
- Experience supporting CI/CD release operations.
- Strong stakeholder communication and incident coordination skills.
Good-to-Have / Nice-to-Have
- Azure/Kubernetes/ITSM certifications.
Experience Level
Mid to Senior (typically 4 to 10 years)
1) Messaging system. Kafka/confluent
2) Azure kubernetes services
3) Azure
Job Summary / About the Role
AT&T is hiring a Tier 2 Application Support Engineer to manage complex escalations and drive technical stability across enterprise integration, messaging, and event-driven platforms. This role combines deep troubleshooting, root cause analysis, compliance execution, and onboarding/project support across production and non-production landscapes in on-prem and Azure environments.
Key Responsibilities
- Provide Tier 2 support for escalations from Tier 1 across incidents, alerts, environment issues, and C2W events.
- Resolve complex issues and lead root cause analysis, trend investigation, and improvement ticket creation.
- Support iTrack work requests, consulting tickets, and platform-aligned project deliverables.
- Provide additional C2W support when engaged by Tier 1.
- Execute compliance-related support tasks including CCRC, AT&T Cybersecurity Scorecard, and SOX support activities.
- Manage SSL certificate lifecycle support and remediation execution.
- Execute Golden Image and on-prem OS updates for existing VMs.
- Perform application installations and upgrades (outside monitoring/alerting platform scope handled by SRE).
- Support production/non-production setup and operations in Azure and on-prem environments.
- Support new client onboarding and implementation projects for enterprise integration and messaging services.
- Partner with architects and developers to analyze requirements and recommend technical options.
- Gather and publish monthly application and operational metrics.
- Manage ITAP data requirements and ensure operational governance.
- Review and validate Tier 1 SOPs; create and maintain Tier 2/client SOPs.
- Raise Tier 3 tickets for platform/tooling enhancements and monitoring-gap remediation.
Required Qualifications / Must-Have Skills
- 4+ years of experience in application production support, integration support, or platform support.
- Strong troubleshooting skills across distributed enterprise applications.
- Working knowledge of the mandated streaming stack, with operational support experience in Confluent Kafka and Azure Event Hub: Confluent Kafka, Confluent Cloud, Azure Event Hub, AWS-MSK, and Apache Flink.
- Practical knowledge of IBM Sterling Integrator.
- Hands-on operational experience with Kubernetes, especially Azure Kubernetes Service (AKS), in incident response and platform support.
- Working experience with Splunk and Prometheus/Grafana for diagnostics and observability.
- Python scripting capability for support automation, operational checks, and repetitive task reduction.
- Familiarity with Java, React, and Spring Boot based applications for troubleshooting and production issue triage (not an application development role).
- Solid SQL/Postgres query skills for production support analysis.
- Experience supporting CI/CD release operations.
- Strong stakeholder communication and incident coordination skills.
Good-to-Have / Nice-to-Have
- Azure/Kubernetes/ITSM certifications.
Experience Level
Mid to Senior (typically 4 to 10 years)
Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. Connecting 1.1 billion people and 5.4 billion devices across the globe, Prodapt’s clients include Google, Amazon, PayPal, SoftBank, ServiceNow, Ciena, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more. A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.
Offices: No. 25 A&B, South Phase 5th cross street, Thiru Vi Ka Industrial Estate. Guindy, Chennai, Tamilnadu 600032, IN · Sarjapur Main Road, Vaishnavi Tech Park, Sy. No. 16/1 and 17/2, 5th floor, North Wing, Bengaluru East, Karnataka 560103, IN · Rajiv Gandhi Salai, No.283/4, 4th Floor, PrinceInfo City-II, Chennai , Tamil Nadu 600056, IN · Win Aoyama 942, 2-2-15 Minami-Aoyama, Synophic Japan Co. LTD, Minato-ku, Tokyo, JP · Grand Central Railway station, Sector 40, 10th floor, A wing, Tower 1, Seawoods, Navi Mumbai, Maharashtra 400 706, IN
Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. Connecting 1.1 billion people and 5.4 billion devices across the globe, Prodapt’s clients include Google, Amazon, PayPal, SoftBank, ServiceNow, Ciena, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more. A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.
Offices: No. 25 A&B, South Phase 5th cross street, Thiru Vi Ka Industrial Estate. Guindy, Chennai, Tamilnadu 600032, IN · Sarjapur Main Road, Vaishnavi Tech Park, Sy. No. 16/1 and 17/2, 5th floor, North Wing, Bengaluru East, Karnataka 560103, IN · Rajiv Gandhi Salai, No.283/4, 4th Floor, PrinceInfo City-II, Chennai , Tamil Nadu 600056, IN · Win Aoyama 942, 2-2-15 Minami-Aoyama, Synophic Japan Co. LTD, Minato-ku, Tokyo, JP · Grand Central Railway station, Sector 40, 10th floor, A wing, Tower 1, Seawoods, Navi Mumbai, Maharashtra 400 706, IN
