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Lead the end-to-end delivery of aquatic wellness experiences and manage a multi-disciplinary pool team in a premium corporate environment. Oversee the daily operation, safety, and maintenance of the Liquid Studio while designing the services schedule and calendar of events.
Requires Swim England Level 1 coaching, a valid NPLQ certification, and experience managing teams in high-end wellness or luxury environments. Candidates must be able to teach all four swimming strokes and possess strong communication and customer service skills.
Westfield Health Group is home to Westfield Health, High Five Health Promotion and UK Health and Wellbeing, proudly providing holistic health and wellbeing services, and active spaces, to clients across 11 countries. We believe that our people are our strongest asset and live by our values; We care, we’re in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported.
Job Title: Pool Manager
Location: Central London
About the role:
You will provide world-class, premium, Corporate Client wellbeing experiences within our ‘Liquid Studio’ for a high-profile global company in Central London. You will lead an experienced multi-disciplinary team, delivering wellness services that will optimise the social, physical and psychological wellbeing of employees across the campus.
You will lead the end-to-end delivery of our aquatic experience, inclusive, but not exclusive to, technical coaching, physical conditioning, and restorative sessions such as Floating Meditation, Sound Healing and pop-up Flow Yoga.
You will create a wellness sanctuary that provides a high-touch, hospitality-led, anticipatory, frictionless and deeply integrated experience, to every employee that interacts with our services.
Your responsibilities:
Work closely with the Site Operations Manager to ensure Client, Partner and commercial objectives are met/exceeded and you will have direct line management responsibility for the multidisciplinary Pool team
You will oversee the daily operation, maintenance, and safety of the Liquid Studio environment, changing areas, associated storage and all services delivered
Conduct, and support your team to conduct, all required audits, maintenance checks of the pool, changing area and applicable surrounding environments
Create and report on all required metrics and KPIs for your area of responsibility
You will be responsible for ensuring an unwavering commitment to a premium user experience, ensuring that all scheduled and unscheduled services are delivered with frictionless and anticipatory execution
You will ensure a pristine, safe, and hospitality-led environment for all employees, while seamlessly integrating aquatic programs into the Client’s broader corporate wellness and culture initiatives
You will actively design and deliver the Liquid Studio services schedule and calendar of events
Ensure that all equipment is well maintained and the environment achieves the highest level of cleanliness, at all times
Supporting, and actively delivering, pool based classes, coaching, activities and experiences
What you’ll bring:
Flexible to working arrangements
Enhanced DBS (or willingness to obtain)
Strong communication skills and a positive coaching attitude
Ability to swim and teach all four strokes
G-suite experience and competent - drive, docs, sheets
Strong communication skills both written and verbal
Exceptional Customer service skills with a proven track record
Swim England Level 1 Coaching (minimum); Level 2 preferred or willingness to obtain
Valid NPLQ (National Pool Lifeguard Qualification) issued by the Royal Life Saving Society UK (RLSS UK) and requalified every 2 years. Including CPR, AED and first aid training.
Swim England Safeguarding Certificate (or willingness to complete within 3 months)
Aqua Aerobics experience and CIMSPA accredited qualification
Pool / class instructor certifications - varied competencies accepted
Fitness qualification (PT level 3 or above) would be beneficial
Multi-Sports Coaching certifications would be beneficial
Demonstrable experience delivering services within a high-end Corporate, retail or luxury environment
Experience managing teams in a wellness/fitness environment
Demonstrable operational delivery experience in high energy, fast paced environments, ideally including wellness events and social activations
A proven track record of successfully working independently to establish personal and team training needs, develop interventions to meet these needs, and deliver high-quality service.
Proven experience of developing effective working relationships and influencing/leading employees
Salary, Perks & Benefits:
· Salary - £34,000 per annum
· 40 hours per week
· 25 days annual leave plus 1 in lieu of Christmas period.
· Health Cash Plan
· Westfield Rewards
· Pension plan with contributions
Next steps and support:
If you think you fit the bill, we would love to hear from you!
Please note, while we welcome global talent, we’re currently unable to sponsor work visas.
We are a proud member of inclusive employers and a Disability Confident Committed employer, we value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.
Making a healthy difference since 1919. We help people live healthy, happy lives and create more resilient businesses.
At Westfield Health, we believe in well beings. We’ve been supporting the health of the nation since 1919. We are an award-winning health and wellbeing provider; working with 400,000 customers and more than 8,000 companies. We’re dedicated to improving people’s quality of life by inspiring and empowering people to lead healthier, happier, independent lives at work and at home. We have a number of strategic partnerships, which includes Sheffield Hallam University’s Advanced Wellbeing Research Centre (AWRC), London Sport and the Institute of Directors (IoD). We work with our partners to develop market leading insight, expertise and technology - focussed on health and wellbeing in the workplace and driving behavioural change. Our commitment to performance through wellbeing has led to us being awarded UK Employer of the Year 2022: Gold 250+ as well as achieving Investors in People Gold for several consecutive years. We’re incredibly proud of this external recognition and validation of the hard work that continues to go into our people strategy every day. As a not-for-profit organisation, we invest to constantly improve our products and services and have donated over £14.5m to the NHS and medically related charities over the last 20 years - supporting the health and wellbeing of communities across the UK. At Westfield Health, we're renowned for our customer care and we continue to be recognised as offering 'world class service' by the Institute of Customer Service. With workplace health and wellbeing moving up the corporate agenda, businesses are recognising the benefits of taking the best possible care of their people. We believe that businesses who invest in their people’s wellbeing will see transformational change, with employees living well, working well and achieving more. For more information visit www.westfieldhealth.com and follow us for updates on research insights, practical ideas and opportunities to attend wellbeing events to understand more about
Offices: Westfield Health, 60 Charter Row, Sheffield, S1 3FZ, GB
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