Greater London, England, United Kingdom · On-site
Student Support Assistant Department: Student Services Reports to: Student Support Officer Location: London Academy for Applied Technology, Brentford Contract Type: Permanent The London Academy for Applied Technology (LA…
Skills: Student Support, Attendance Tracking, Data Entry, System Troubleshooting, Microsoft Teams
Greater London, England, United Kingdom · On-site
Student Experience Assistant London Academy for Applied Technology (LAAT) (Partner Institution of Plymouth Marjon University) Job Purpose The Student Experience Assistant supports the delivery and enhancement of the stud…
Skills: Student engagement, Committee coordination, Administrative support, Event coordination, Meeting facilitation
Greater London, England, United Kingdom · On-site
ABOUT THE ROLE Reporting to the Registrar/Dean, the Head of Student Support will provide strategic and operational leadership across the full range of non-academic student services at LAAT. This is a senior, wide-ranging…
Skills: Student Services Leadership, Student Finance Management, SLC Process Expertise, Admissions Management, Enrolment Coordination
Greater London, England, United Kingdom · On-site
ABOUT THE ROLE Reporting to the Registrar/Dean, the Head of Student Support will provide strategic and operational leadership across the full range of non-academic student services at LAAT. This is a senior, wide-ranging…
Skills: Student services leadership, Student finance, SLC processes, Admissions, Enrolment
Greater London, England, United Kingdom • On-site
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The Student Support Assistant provides front-line support to students and staff by managing institutional systems, tracking attendance, and facilitating communication between teachers and students. They are also responsible for maintaining accurate student records, creating ID cards, and ensuring compliance with institutional regulatory requirements.
The role requires a dedicated and organized individual capable of navigating educational platforms like Moodle and Turnitin while providing effective student support. Candidates should have experience in administrative tasks and the ability to manage student data and engagement monitoring systems.
Student Support Assistant
Department: Student Services
Reports to: Student Support Officer
Location: London Academy for Applied Technology, Brentford
Contract Type: Permanent
The London Academy for Applied Technology (LAAT) is a dynamic and rapidly growing higher education institution delivering undergraduate programmes in HE Business. LAAT is in the process of registering with the Office for Students (OfS) and is committed to widening participation, student outcomes, and delivering an outstanding student experience underpinned by high-quality teaching and robust governance.
Role Overview
We are seeking a dedicated and organised Student Support Assistant to provide front-line support to students and staff at our Tower Hill and Brentford campus. The role involves assisting with Turnitin account and system setup, ID card creation, attendance tracking, and ensuring smooth coordination between students and teachers. You will also play a key role in maintaining records, managing notices, and reporting important activities to the Line Manager.
This role operates within LAAT’s OfS registration framework and supports the institution’s preparation for compliance with OfS regulatory conditions, including those relating to student outcomes, quality of experience, and access and participation.
Key Responsibilities
Systems & Platform Support
Support students in setting up and navigating institutional systems including SEATs, Moodle, Turnitin, and Microsoft Teams.
Use SEATs to monitor student attendance and engagement, input data accurately, and flag concerns to the Line Manager where needed.
Support students with Moodle access, course navigation, and submission of assessments via Turnitin, troubleshooting issues and escalating where required.
Assist students with initial login issues and institutional account setup, reporting unresolved IT issues promptly to the IT Manager.
ID Cards & Records
Operate the ID card printer to create and distribute student ID cards.
Ensure ID card records are updated and accurate.
Attendance Management
Maintain attendance registers as provided by teachers.
Keep accurate attendance sheets and ensure timely updates.
Support in maintaining student data for reporting purposes.
Student Liaison & Support
Escort students from the reception area to classrooms when required.
Act as a liaison between teachers and students for smooth class management.
Handle basic student queries related to finance, attendance, or academic concerns.
Escalate relevant queries to the student support team for resolution.
Monitor attendance and engagement through SEATs, identifying concerns and escalating issues to the Line Manager where needed.
Use Moodle, Turnitin, and SEATs to manage student records, input data, and support learning and assessment processes.
Signpost students to relevant academic, welfare, and support services, ensuring a smooth and responsive student experience.
Maintain accurate records and work closely with internal teams to support effective communication and case follow-up.
Support students in resolving academic and system-related queries, contributing to improved engagement and timely assessment submissions.
Communication & Administration
Record important daily activities and share updates with the Line Manager.
Update noticeboards with subject details, class schedules, and contact information.
Prepare and display key announcements for students.
General Support
Support in any extra activities or tasks as assigned by management.
Work additional hours if required, subject to discussion and agreement.
Leadership and Learning Are Indispensable to Each Other.
London Academy for Applied Technology launched as LAAT in 2019 to deepen the Educationalism impact and broaden its reach, all while staying true to the LAAT mission: to educate leaders who make a difference in the world. We achieve this through a learning model that is active, social, and case-based. Meaning, you immerse yourself in real-world challenges facing seasoned business leaders and discuss and debate solutions with peers from around the world. Our team of qualified professionals delivers streamlined lectures that suit your requirements. You can customize your own course, choose the time that fits your schedule and learn either in a classroom or while sitting at home in any part of the world! LAAT believes in making knowledge accessible and affordable to all! Because those who really want to learn today makes for great leaders tomorrow!
Offices: Aldgate, London, England, GB
Leadership and Learning Are Indispensable to Each Other.
London Academy for Applied Technology launched as LAAT in 2019 to deepen the Educationalism impact and broaden its reach, all while staying true to the LAAT mission: to educate leaders who make a difference in the world. We achieve this through a learning model that is active, social, and case-based. Meaning, you immerse yourself in real-world challenges facing seasoned business leaders and discuss and debate solutions with peers from around the world. Our team of qualified professionals delivers streamlined lectures that suit your requirements. You can customize your own course, choose the time that fits your schedule and learn either in a classroom or while sitting at home in any part of the world! LAAT believes in making knowledge accessible and affordable to all! Because those who really want to learn today makes for great leaders tomorrow!
Offices: Aldgate, London, England, GB
