Greater London, England, United Kingdom · On-site
The Site Admin and Liaison Apprentice will work in our site office and will report to the Project Manager as well as Higgins Managing RLO. The role entails producing reports, newsletters and resident communication in a r…
Skills: Word, Excel, Outlook, Written Communication, Verbal Communication
Greater London, England, United Kingdom • On-site
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The role involves providing general administrative support and managing communications between the construction project and the local community. Key duties include producing reports, newsletters, and organizing community engagement events and resident surgeries.
Candidates must have good IT skills and the ability to work under pressure with minimal supervision. The role requires completing a Level 2 Customer Service Practitioner apprenticeship and achieving Level 1 and 2 English and Maths.
Main duties/Responsibilities:
¬ General administration duties including filing, typing
memos, letters and reports.
¬ Arrange meetings and providing refreshments as
required.
¬ Answering and handling telephone calls, message taking
and maintaining a log of complaints/issues.
¬ Upload and scan data and assist site-surveying
department.
¬ Distribute letters and emails.
¬ Support with community engagement, newsletters,
posters and events
¬ Provide support
to Project Manager, Social Value, Resident Liaison Officers and site team.
¬ Organising and
delivering community engagement sessions, outreach and drop in surgeries for
residents
¬ Supporting with
social value objectives for the project
¬ Resident surveys
as required
¬ Being available
and responsive
¬ Organising
meetings
Training Requirements:
To undertake the
apprenticeship qualification, and the associated end point assessment within
the expected duration for the role
Apprenticeship: Customer
Service Practitioner Level 2
www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner
Person Specification - Skills, Qualifications
and Experience | |
Must
Have | Desirable |
ü Good IT skills
to include Word, Excel, Outlook and the internet ü Well organised
and accurate ü Good
communication skills – written and verbal ü Experience
responding to customer or resident queries ü Empathy and
patience ü Team work
skills | ü Ability
to work under pressure ü Previous
experience of working in a customer service, office environment or similar ü Confident
at using own initiative and working with minimal supervision. ü CSCS
card |
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