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Durban, KwaZulu-Natal, South Africa · On-site
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Durban, KwaZulu-Natal, South Africa · On-site
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Durban, KwaZulu-Natal, South Africa · On-site
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Durban, KwaZulu-Natal, South Africa · On-site
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Durban, KwaZulu-Natal, South Africa · On-site
Job Description To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and …
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Durban, KwaZulu-Natal, South Africa · On-site
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Durban, KwaZulu-Natal, South Africa • On-site
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Provide a positive customer experience by delivering compliant sales and service solutions to walk-in and existing banking customers. Proactively identify customer needs and migrate clients toward digital and self-service banking platforms.
Requires a minimum of Grade 12/NQF Level 4, with a preference for NQF Level 5 in Banking or Business Administration. Candidates should have 1-3 years of experience in customer-facing financial services and a strong understanding of FAIS and FICA regulations.
Hello Future Universal Advisor
Please note that this a Talent Pool advert and not an active vacancy, we are looking for candidates that reside near the following branches;
359 West Street
407 Anton Lembede
Queen Street
Beach
The Workshop
Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer-centric financial solutions.
As part of our FNB Points of Presence (POP) team, you will be surrounded by unique talent in an inclusive environment that values diversity and collaboration. This role focuses on delivering a seamless, exceptional customer experience within a branch environment while proactively identifying customer needs and providing appropriate banking solutions.
As a Universal Advisor, you will be responsible for delivering compliant sales and service solutions to walk-in and existing customers in a high-volume service environment. You will ensure every interaction is value-driven, ethical, and aligned to FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance while actively promoting digital and self-service channels.
Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
Engage customers in a positive and professional manner by being helpful
by living up to our brand promise of “How can we help you?” at all times
Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
Fulfil transactions above set benchmarks while delivering exceptional service
Manage leads, referrals, and customer follow-ups within agreed turnaround times
Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
Always conduct yourself in an ethical and professional manner
Take accountability for personal performance, learning, and career development
Stay informed on product offerings, systems, and industry developments
Contribute to team success and adapt to changing customer and business needs
Qualification & Experience Requirement
Minimum Qualification: Grade 12/ NQF Level 4
Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
Strong understanding of FAIS, TCF principles, and regulatory compliance
Proven ability to meet sales, service, and customer experience targets
Must not be an unrehabilitated insolvent
You will have access to:
Opportunities to build strong customer relationships within a dynamic POP environment
A challenging, fast-paced branch setting
Continuous learning and development aligned to your career path
Opportunities to make a meaningful impact as a brand ambassador within a local market
You can be a match if you are:
Client-focused with a strong ethical mindset
Passionate about service excellence and problem-solving
Confident in needs-based selling and solution delivery
Agile, adaptable, and comfortable in a high-volume environment
A strong communicator with excellent interpersonal skills
Results-driven with strong planning and organisational skills
Detail-oriented with high compliance awareness
Able to work independently and collaboratively within a team
Apply now if you are ready to take the next step in your career as an FNB Points of Presence: Universal Advisor. We look forward to engaging with you!
All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. This information will be kept confidential unless required by law.
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
FirstRand Bank India is a licensed financial services provider in India and a fully-fledged branch of FirstRand Bank Limited South Africa. The bank opened its doors for trade in 2009 after being granted a full-scale commercial banking license. Based in Mumbai, FirstRand Bank India is a member of the Indian banking fraternity - offering banking services to its clients active in the Indo-African corridor and within India across corporate banking, investment banking, fixed income, currency and commodity products, and structured products.
Offices: 101, 103A and First floor 103B First International Financial Centre C-54 and C-55, G Block, Near CBI office Bandra-Kurla complex, Bandra (east), Mumbai, 400051, IN
There are currently 25 open customer service & support positions in Durban, South Africa listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include FirstRand Bank India, Mr Price Group, Standard Bank Group, JAM Clothing SA, Old Mutual South Africa, among others. Browse the listings above to see every active employer.
Yes — 2 of the 25 open customer service & support positions offer remote or hybrid work (1 remote, 1 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
