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Full-time
high school
Posted 23h ago
~40 hrs/week
Responsibilities
The Patient Services Manager is responsible for overseeing the efficient management of patient admissions, reception, case management, and clinical coding departments. They must drive an exceptional patient experience while optimizing the revenue cycle and ensuring compliance with healthcare regulations.
Requirements
Candidates must possess a Grade 12 certificate and relevant private healthcare experience, with a tertiary qualification in a related field being advantageous. Proficiency in ICD and CPT coding, along with strong leadership and administrative capabilities, is required.
Full job description
PURPOSE OF POSITION
To provide efficient and effective management of the Patient Admissions, Reception, Case Management, Clinical Coding, Patient Administration departments. To ensure excellent patient experience while optimizing the revenue cycle and achieving hospital financial and operational objectives.
KEY PERFORMANCE AREAS
Lead and manage the Patient Services Department, ensuring efficient delivery service from pre-admission to account finalization.
Drive an exceptional patient experience through high standards of customer service and effective complaint resolution.
Oversee Case Management and Clinical Coding to ensure accurate authorizations, compliant coding, and adherence to funder requirements.
Manage the revenue cycle by ensuring accurate admissions, account management, and minimizing revenue leakage.
Monitor departmental performance, quality standards, and implement continuous process improvements.
Build and maintain effective relationships with doctors, nursing staff, finance teams, medical schemes, Ambulance providers and other key stakeholders.
Recruit, develop, coach, and manage the performance of the Patient Services team.
Ensure compliance with organizational policies, procedures, and relevant healthcare regulations.
Support hospital financial objectives by improving reimbursement, billing accuracy, and revenue integrity.
MINIMUM REQUIREMENTS
Grade 12 (Matric).
A relevant tertiary qualification in Healthcare Management, Business Management, Finance, Nursing or a related field is advantageous but not essential, provided the incumbent has the required knowledge and relevant private healthcare experience.
ICD and CPT coding.
SKILLS
Strong leadership and administrative skills.
Excellent communication and interpersonal skills.
Knowledge of admissions, revenue cycle, medical aid funding, billing and patient administration.
Ability to maintain confidentiality.
Strong analytical, organizational and customer service skills.
Ability to prioritize and work under pressure.
NB: Only short-listed candidates will be contacted. POPIA CLAUSE – HR ADVERTS Your information is collected and processed in accordance with the Protection of Personal Information Act No 4 of 2013 (POPIA). By applying to this advert, you consent to JMH (Pty) Ltd collecting and processing your personal information for the purpose of determining your eligibility for the advertised position. If unsuccessful, your personal information is securely destroyed and is not retained by the company. Preference will be given to employees from the designated group in line with the Employment Equity Act.
How many Customer Service & Support jobs are open in Durban, South Africa right now?
There are currently 110 open customer service & support positions in Durban, South Africa listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Durban, South Africa?
Companies currently hiring include Old Mutual South Africa, FirstRand Bank India, The Estée Lauder Companies Inc., Leroy Merlin, Joint Medical Holdings, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Durban, South Africa?
Yes — 5 of the 110 open customer service & support positions offer remote or hybrid work (3 remote, 2 hybrid).
How do I apply for Customer Service & Support jobs in Durban, South Africa?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.