Customer Service & Support Jobs in Cape Town, South Africa (Now Hiring) — 274 open

About Virtual Internships

We're on an ambitious and challenging mission to provide guaranteed internships to anyone, anytime, anywhere—no one else is doing this at our scale! Regardless of background, major, location, or career field, every student can gain invaluable experience at innovative companies worldwide, significantly enhancing their employability and career readiness. Trusted by universities, governments, foundations, and online education institutions, we’re transforming learners' lives globally.

Our growth and impact have been recognized globally:

• $14.3million Series A fundraise announced in September 2022, with investors including Hambro Perks, Sequoia India & Surge, Arsenal Growth, Kaplan, and Ascend Vietnam Ventures

• Ranked 20th out of 13,000 organizations to “Escape To in 2023”Featured as a Top 100 EdTech Startup by HolonIQ in 2021, 2022, and 2023

• Rated as a Top 50 Rising Startup by Tech in Asia in 2022

• Remote-first with 100+ employees across 20+ countries globally

• B2B EdTech product, trusted by 100+ universities, 10,000+ interns, and 14,000+ companies

We believe candidates should have a clear view of how we work before deciding to apply. Explore our VI-P Guide to learn more about our values, how we operate, how we design our packages, and what it’s like to work at Virtual Internships.

Your Role

Virtual Internships connects students with host companies around the world, supporting them throughout their internship experience.

Our Placement Success Advisors (PSAs) manage the relationship and escalation side of the programme, but many of the day-to-day operational workflows require consistent execution, accurate tracking, and timely follow-up.

As a Placement Support Intern, you will support the operational delivery of the internship experience by managing structured workflows, tracking required actions, sending scheduled communications, and escalating exceptions to the relevant PSA when needed.

This is a 3-month, unpaid internship focused on providing you with hands-on experience in a process-driven role focused on reliability, organisation, and attention to detail. You will work within clearly defined systems and procedures, with support and training provided throughout the internship.

What You'll Be Doing

University Requirement Tracking

Monitor and update tracking systems for university partner requirements, including internship documentation, assessments, and programme deadlines.

• Updating trackers accurately

• Monitoring outstanding requirements

• Flagging overdue or missing items in the PSA

• Escalating cases that fall outside expected timelines

Assessment Reminder Workflows

Manage structured reminder workflows for intern assessments and required submissions.

• Sending reminder communications according to schedule

• Tracking responses and completion status

• Updating internal systems accurately

• Escalating non-responsive cases to the PSA

Internship Onboarding Communications

Send onboarding communications to interns and host supervisors prior to internship start dates.

• Sending templated onboarding emails

• Confirming communications have been delivered

• Tracking onboarding completion status

• Flagging missing responses or onboarding delays

Week 1 Engagement Check-Ins

Conduct structured Week 1 outreach to interns and host supervisors to confirm internship engagement has started.

• Sending check-in communications

• Logging responses and engagement status

• Tracking non-responsive cases

• Escalating concerns or risk indicators to the PSA

Operational Tracking & Administrative Support

Maintain accurate operational records and support the PSA team with structured administrative workflows.

• Updating internal trackers and CRM systems

• Maintaining accurate notes and statuses

• Following defined operational procedures

• Identifying and flagging inconsistencies or missing information

Who We're Looking For

We are hiring based on work habits, reliability, and attention to detail rather than academic background.

You may be a strong fit for this role if you:

• Follow structured processes consistently

• Pay close attention to detail

• Communicate clearly and professionally in writing

• Ask questions when something does not match the expected process

• Are organised and comfortable managing repetitive workflows

• Are comfortable learning new systems and tools with guidance

This role is best suited to someone who values consistency, accountability, and operational accuracy.

Tools & Training

You will receive training and support on:

• HubSpot (CRM)

• Internal operational systems

• Notion (knowledge management)

• Internship workflow processes

No prior experience with these tools is required.

What You'll Gain

Real Operational Experience

You will contribute to live internship operations supporting interns and host companies globally.

Professional Systems Exposure

Gain hands-on experience using operational and customer success tools used across global organisations.

Structured Development

Receive regular feedback, defined expectations, and clear workflow training throughout the internship.

Professional Reference

Successful completion of the internship will include a professional reference supported by documented performance and contribution.

Equality & Diversity

Virtual Internships is an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure all applicants are treated equally and fairly throughout our recruitment process.