Cape Town, Western Cape, South Africa · On-site
Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Manages and coordinates the organisation’s sales function to meet the or…
Skills: Building Trust, Change Management, Client Needs Assessments, Commercial Acumen, Consultative Selling
Cape Town, Western Cape, South Africa · On-site
Job Title: Associate Director Job Description We’re on the hunt to find the type of leader we’d all come to if the world was ending, could this be you? If you’re a confident decision maker who is driven by results, whils…
Skills: Operational Performance, P&L Management, Stakeholder Management, Sales Strategy, Customer Experience Design
Johannesburg, Gauteng, South Africa · Hybrid
MRI Software is seeking a Software Support Analyst with accounting/financial knowledge to join our team in Cape Town, South Africa! This individual will be responsible for resolving customer queries and will need to anal…
Skills: Accounting Knowledge, Customer Service, Technical Troubleshooting, Professional Communication, Multi-tasking
Cape Town, Western Cape, South Africa · On-site
Our Group Operations Division is looking for a Travel Operations Team Leader for the Customer Support Team, which is known as One Team! (This role is planned to be based in Gardens, Cape Town (South Africa)) About the Ro…
Skills: Amadeus, Ticketing, Fare Rules, BPO Performance Management, Quartile Management
Cape Town, Western Cape, South Africa · On-site
Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the oppor…
Skills: Client Relationship Management, Financial Solutioning, Working Capital Management, Client Acquisition, Cross-selling
Cape Town, Western Cape, South Africa · On-site
Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the oppor…
Skills: Relationship Management, Client Acquisition, Portfolio Growth, Financial Statement Analysis, Credit Recommendation
Cape Town, Western Cape, South Africa · On-site
The dentsu technology team requires experienced engineers to join its Modern Workplace technology team. This role will report to the Modern Workplace Operations Manager. The Modern Workplace Engineer provides advanced op…
Skills: Modern Workplace Support, Troubleshooting, Okta, Microsoft 365, Active Directory
Cape Town, Western Cape, South Africa · On-site
It's fun to work in a company where people truly BELIEVE in what they're doing! The purpose of the Bakery Manager role is to drive commercial performance, operational excellence, and product quality within the bakery dep…
Skills: Commercial Acumen, Financial Acumen, Operational Planning, People Leadership, Coaching
Cape Town, Western Cape, South Africa · On-site
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who we are We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leadi…
Skills: Verbal Communication, Written Communication, Cross-functional Collaboration, Project Management, Attention To Detail
Cape Town, Western Cape, South Africa · On-site
Job Description To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently …
Skills: Outbound Sales, Customer Experience, Financial Solutions, Cross-selling, Pipeline Management
Cape Town, Western Cape, South Africa · On-site
About Us Let’s go on an adventure together! Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about h…
Skills: Sales, Customer Service, GDS Systems, Communication Skills, Problem Solving
Cape Town, Western Cape, South Africa · On-site
Our Group Operations Division is looking for an Operations Manager for the Customer Support Team, which is known as One Team! (This role is planned to be based in Gardens, Cape Town (South Africa)) About the Role The Ope…
Skills: Operations Management, SLA Management, Amadeus GDS, Workforce Management, Process Optimization
Durban, Occitania, France · Hybrid
Company:Marsh Description: We are seeking a talented individual to join the Claims Operations department at Marsh. This role will be based in Cape Town, hybrid and has a requirement of working at least three days a week …
Skills: Claims Management, Liability Investigation, Coverage Verification, Settlement Negotiation, Stakeholder Management
Johannesburg, Gauteng, South Africa · Hybrid
Are you ready to launch your career at one of the most respected reinsurance companies in the world? Do you have a passion for Life & Health insurance and a drive to make a real impact from day one? If you thrive in dyna…
Skills: Data Capturing, Client Service, Case Allocation, Reporting, SharePoint
Cape Town, Western Cape, South Africa · On-site
Overview POSITION: Service Delivery Manager This role is responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L responsibility. This position holds the responsib…
Skills: Service Delivery Management, Customer Relationship Management, P&L Management, Financial Forecasting, SLA Management
Cape Town, Western Cape, South Africa · Remote Solely
$1k–$1k/mo
Employment Type: Full-Time ContractorWorkplace: RemoteCompensation: USD $1,100 - $1,300/monthSchedule: Monday to Friday, 9:00 am - 6:00 pm PST About Us HireHawk connects skilled remote professionals with high-quality car…
Skills: Cold Calling, Appointment Setting, Lead Generation, English Communication, Objection Handling
Cape Town, Western Cape, South Africa · On-site
Company Description VERSANT (Nasdaq: VSNT) is an industry-changing media and entertainment business and home to trusted brands that shape culture, inform audiences, and build lasting connections. It operates across four …
Skills: Customer Service, CRM Platforms, Salesforce, Call Handling, Technical Support
Cape Town, Western Cape, South Africa · Hybrid
IFS Support Analyst Interpath Cape Town, South Africa Interpath is an international and fast-growing advisory business with deep expertise in a broad range of specialisms spanning deals, advisory and restructuring capabi…
Skills: IFS ERP Support, Incident Management, Service Request Management, System Configuration, User Access Management
Cape Town, Western Cape, South Africa · Hybrid
At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office…
Skills: Content Production, Copywriting, Editing, Content Design, Digital Content Management
Cape Town, Western Cape, South Africa · On-site
Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively for additional information as needed by providers Perform accurate data entry Perform eligibility and benefit …
Skills: Data Entry, Benefit Verification, Eligibility Verification, Microsoft Office, Written Communication
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Manages the organization's sales function and a large team of advisors to drive demand for financial products and services. Responsible for developing complex customer relationship plans, negotiating product solutions, and overseeing team performance and operational delivery.
Requires a Matric certificate, FSCA approved qualification, FAIS compliance, and previous managerial experience. Candidates must possess a valid driver's license, own vehicle, and a clear criminal and credit record.
Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these tenets and do extraordinary things to achieve local business goals.
Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
Configure a complex product-and-services solution and associated contractual terms that meet the customer's mid- to long-term needs, taking input from relevant internal specialists. Present the solution to customer representatives and negotiate agreement within a predefined range of commercial parameters, or, alternately, review sales proposals from team members and authorize those that deviate from standard terms, escalating issues to senior management where appropriate.
Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.
Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives.
Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both).
Develop internal marketing plans and work collaboratively with other departments to improve internal relationships and build strong external customer relationships.
Manage and develop important customer relationships with guidance from senior colleagues, and/or manage an account team delivering day-to-day support. Customers are likely to include mid-tier companies, multinational corporations, and the like.
Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
Develop and/or deliver budget plans with guidance from senior colleagues.
Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.
Desired Requirements/Experience
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
Old Mutual Limited is a premium pan-African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries. We have been helping our customers achieve their lifetime financial goals for over 170 years by investing their funds in ways that create positive futures for them, their families, their communities and broader society. In this way, we significantly contribute to improving the lives of our customers and their communities while ensuring a sustainable future for our business. We employ more than 30 000 people and operate in 14 countries across two regions Africa (South Africa, Namibia, Botswana, Zimbabwe, Kenya, Malawi, Tanzania, Nigeria, Ghana, Uganda, Rwanda, South Sudan and eSwatini) as well as Asia (China) So why work here? We believe you can shape the future with us – a future where we build a better Africa together. That’s why we’re committed to creating opportunities that will give you an edge on the rest. Once you’re part of our team, you will have access to the best breed of advice, tools and frameworks that will equip you to be your exceptional best. #MomentsThatMatter
Offices: 107 Rivonia Road, Sandton, Gauteng 2196, ZA · Jan Smuts Drive, Pinelands, Cape Town, Western Cape 7405, ZA
There are currently 279 open customer service & support positions in Cape Town, South Africa listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Old Mutual South Africa, Marriott International Hotels, Inc., Standard Bank Group, EXL, MRI Software, among others. Browse the listings above to see every active employer.
Yes — 72 of the 279 open customer service & support positions offer remote or hybrid work (18 remote, 54 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
