Cape Town, Western Cape, South Africa · On-site
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Skills: BPO management, Contact centre operations, Strategic leadership, Financial acumen, Stakeholder management
Cape Town, Western Cape, South Africa · Hybrid
Zur Ergänzung unseres Teams am Standort Kapstadt suchen wir per sofort oder nach Vereinbarung eine/n professionellen, motivierten und engagierten Reiseberater (m/w/d) - Deutschsprachig im Bereich Luxury Lifestyle Managem…
Skills: Travel consulting, Luxury lifestyle management, GDS, Amadeus, Customer service
Cape Town, Western Cape, South Africa · Hybrid
Marchay is a membership-based luxury travel service dedicated to serving sophisticated travelers with curated and bespoke travel experiences worldwide. Recognized as a premier platform for high-end travel, Marchay offers…
Skills: Luxury travel planning, Itinerary development, Client relationship management, CRM software, Destination research
Cape Town, Western Cape, South Africa · On-site
The Fine Dining Restaurant Managers will lead the front-of-house operation of a premium, ever-evolving dining concepts, delivering an exceptional guest experience within a dynamic seasonal destination. The role requires …
Skills: Fine dining operations management, Leadership, Staff development, Guest experience management, Financial management
Cape Town, Western Cape, South Africa · On-site
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Skills: Team Leadership, Coaching, Performance Management, Customer Service, KPI Management
Cape Town, Western Cape, South Africa · On-site
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Skills: Team Leadership, Coaching, Performance Management, Customer Service, KPI Management
Cape Town, Western Cape, South Africa · Remote Solely
$900/hr–$900/hr
The monthly salary is $900. Key Responsibilities: Manage and coordinate executive calendars, including scheduling, rescheduling, and confirming meetings, appointments, and events across multiple time zones. Monitor and m…
Skills: Calendar Management, Email Management, Travel Coordination, Document Preparation, Task Tracking
Johannesburg, Gauteng, South Africa · Hybrid
The Digital Customer Success Manager is a post-sales role which provides customers with a differentiated customer experience through a combination of digital and traditional CSM strategies, helping them to realise the fu…
Skills: Customer success, Customer relationship management, Microsoft Office, Client screening, PEP classification
Cape Town, Western Cape, South Africa · On-site
About Us Let’s go on an adventure together! Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about h…
Skills: Travel sales, Business development, Strategic planning, Salesforce, Digital marketing
Cape Town, Western Cape, South Africa · On-site
We are seeking a skilled and passionate Barista – Specialty Hot Drinks to join our hospitality team. The ideal candidate will have a strong knowledge of specialty coffee and hot beverage preparation, with a passion for d…
Skills: Specialty coffee preparation, Espresso extraction, Milk steaming, Latte art, Beverage equipment maintenance
Cape Town, Western Cape, South Africa · On-site
As Head Concierge at Mount Nelson - A Belmond Hotel, you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will …
Skills: Customer service, Team leadership, Concierge operations, Communication, Organizational skills
Cape Town, Western Cape, South Africa · On-site
Love travel. Love great conversations. Love the thrill of closing a sale. Sound like you? At Flight Centre, our Travel Consultants in Stellenbosch spend their days having meaningful customer conversations, converting enq…
Skills: Consultative sales, Customer service, Closing sales, Target-driven, Communication skills
Cape Town, Western Cape, South Africa · On-site
Love travel. Love great conversations. Love the thrill of closing a sale. Sound like you? At Flight Centre, our Travel Consultants Somerset Mall spend their days having meaningful customer conversations, converting enqui…
Skills: Consultative sales, Customer service, Closing sales, Upselling, Communication
Cape Town, Western Cape, South Africa · On-site
About Us At Corporate Traveller, we’re on a mission to take business travel to the next level. And when it comes to our people, we know we are next level. We are anything but ordinary. We lead with passion, ambition, and…
Skills: Corporate travel management, Amadeus, Customer service, Dynamics, Account management
Cape Town, Western Cape, South Africa · On-site
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who we are We’re Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sport…
Skills: Responsible gambling guidance, Compliance monitoring, Account review, Fraud prevention, Customer communication
Cape Town, Western Cape, South Africa · On-site
Do you speak fashion? We're hiring! Let’s Chat Born in Australia, loved around the world. At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-e…
Skills: Customer service, Merchandising, Sales, Communication, Teamwork
Cape Town, Western Cape, South Africa · On-site
Company Description Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarchi…
Skills: Food and beverage operations, Budget management, Team leadership, Guest satisfaction, Cost control
Cape Town, Western Cape, South Africa · On-site
Provides highest quality, caring service by following established service levels and procedures for functions performed. Establishes and maintains effective relationships with customers on behalf of the company in a cust…
Skills: Customer Service, Communication, Telephone Etiquette, Computer Literacy, MS Office
Cape Town, Western Cape, South Africa · On-site
Support the store manager in managing the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.
Skills: Store management, Sales management, Service management, Budgeting, MS Office
Cape Town, Western Cape, South Africa · On-site
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Skills: Process Training, Insurance Operations, Training Delivery, Instructional Design, US Insurance Knowledge
Cape Town, Western Cape, South Africa • On-site
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Lead and manage large-scale contact centre operations to ensure the successful delivery of contractual KPIs and SLAs. Drive a high-performance culture while overseeing financial targets, workforce optimization, and the development of future leaders.
Requires significant leadership experience within a BPO contact centre environment and strong commercial and financial acumen. A tertiary qualification in Business Management or a related field is preferred, along with a Lean Six Sigma certification.
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Are you the kind of leader who thrives in a fast-paced environment, loves solving complex operational challenges and knows how to turn a group of talented people into a high-performing team? If so, we want to hear from you.
We're looking for a Senior Group Manager to lead our contact centre operations, drive exceptional client outcomes and create an environment where people love coming to work.
This role is about more than achieving targets. It's about building strong client partnerships, developing future leaders, driving profitability, creating memorable customer experiences and having some fun along the way.
What You'll Be Doing:
Leading & Developing Great People:
Our people are our superpower, and you'll play a critical role in helping them grow.
Risk, Governance & Compliance
You'll ensure our operation remains compliant, secure, and audit-ready.
What We're Looking For:
Why Join Us?
Ready to Make an Impact?
If you're a results-driven operations leader who can balance commercial success, client satisfaction, operational excellence and people development while bringing energy and positivity to the workplace, we'd love to meet you.
WNS, part of Capgemini, is a global Agentic AI-powered intelligent operations and transformation company
WNS, part of Capgemini, is a global Agentic AI-powered intelligent operations and transformation company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over 700+ clients across various industries. WNS delivers an entire spectrum of transformative solutions that entail industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and data-led analytics solutions to solve operational challenges and drive strategic growth journeys for businesses. As of June 30, 2025, WNS has 66,000+ professionals across 64 delivery centers worldwide, including facilities in the United States, the United Kingdom, Canada, Turkey, Poland, Romania, China, Costa Rica, Malaysia, the Philippines, South Africa, Sri Lanka, and India.
Offices: New York, US · Mumbai, IN · London, GB
There are currently 555 open customer service & support positions in Cape Town, South Africa listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Marriott International Hotels, Inc., Old Mutual South Africa, EXL, WNS, Accor, among others. Browse the listings above to see every active employer.
Yes — 118 of the 555 open customer service & support positions offer remote or hybrid work (43 remote, 75 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
