A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, u…
Skills: Team Management, Coaching, Performance Management, Customer Support, E-commerce
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Responsable principal(e) des investissements, Fonds - Afrique du Sud
Cape Town, Western Cape, South Africa · On-site
$1314k–$1751k/yr
Senior
Date limite de candidature : Vendredi 4 septembre, 2026. Êtes-vous prêt(e) à faire évoluer votre carrière tout en contribuant au changement sur les marchés émergents ? Nous recherchons un(e) responsable principal(e) des …
Skills: Investment management, Business development, Due diligence, Financial modeling, Portfolio management
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Manage and oversee outsourced facilities management contracts and service providers to ensure the delivery of safe, compliant, cost-effective, and high-quality facilities services across all company sites. Act as the pri…
Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services; we are the first…
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Cape Town, Western Cape, South Africa · Remote Solely
Senior
Sr. Sys Administrator 12 month - Fully Remote Contract Responsibilities: Manage and maintain the organization's IT infrastructure, including servers, networks, and storage systems.Oversee the administration of Windows an…
Skills: Windows Server, Linux, VMware, Hyper-V, Active Directory
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Enterprise Account Manager, AWS Enterprise Sales South Africa
Sandton, Gauteng, South Africa · On-site
Mid level$67M raised
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Location: Cape Town Job Purpose Manage and oversee outsourced facilities management contracts and service providers to ensure the delivery of safe, compliant, cost-effective, and high-quality facilities services across a…
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Full-time
bachelor degree
Posted 5h ago
~40 hrs/week
Responsibilities
The Team Captain is responsible for the day-to-day management of the team, including coaching, performance monitoring, and ensuring KPI targets are met. They also coordinate with management to identify growth opportunities and resolve complex client requests.
Requirements
Candidates must have at least three years of supervisory experience in an e-commerce customer support environment and proficiency with CRM and ticketing platforms. A bachelor's degree in a relevant discipline is required, along with strong communication and analytical skills.
Full job description
A LITTLE BIT ABOUT Boldr
Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
We are a global team, united by our desire to connect diverse people with common values for boldr impact.
LET’S START WITH OUR VALUES
Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships, we’ll always find EMPATHY
WHAT IS YOUR ROLE
As the Team Captain, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent. You will also be working with the Client Experience Manager as well as the People Manager to identify growth and development opportunities for the team members.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
WHAT WILL YOU DO People Management
Identify growth and development opportunities for team members - coaching
Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper disciplinary action as needed
Performance Quality Management
Monitor and assess team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews.
Ensure that team members are properly trained and working consistently to meet client needs.
Ensure that the team meets company and client-specific KPI targets.
Logistics
Ensure that team members' and equipment needs are met to sustain service levels.
Recommend/suggest relevant alternatives to the product or tool being used by the company.
Internal Coordination
Work with the People Development Manager to make recommendations for their team member’s career path, and assist in making a comprehensive training plan for them.
Relay consistent issues to the Service Delivery Manager in a timely and efficient manner.
Helps in culture building particularly in embracing our Core Values and practicing what a Boldr leader should be.
Guide advisors and analysts to foster growth and development, best practices, and optimal morale in the organization.
External Communications
Be familiar with the client’s key contacts, unique requirements, and operating processes Implement policies related to the Client’s products.
Contribute to the ongoing development of customer support and success processes.
Demonstrate mastery of the company and Client’s offerings (i.e. its product and services).
Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.
Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager.
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
Curious and authentic, just like us! #beboldr
Passionate about learning and developing relationships with clients
Analytical and a problem solver
Able to multitask and prioritize
Adaptable to change and attentive to detail
Able to work well in a team environment
Able to reduce frustration on heated topics by listening and being solutions-oriented
Fluent and articulate with strong writing and clear presentation abilities - persuasive but empathetic
Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions
YOU HAVE…
Bachelor's/College degree in a relevant discipline you’re passionate about!
Three years of supervisory experience within an eCommerce customer support environment (especially email and chat support) and coaching skills.
Experience supporting SaaS products or troubleshooting experience (non voice, chats, emails and SMS)
A general understanding of content moderation.
Strong knowledge of ticketing/ CRM systems platforms (i.e. Zendesk, Georgia) and workflow management
Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
Willingness to learn about Data Science and Machine Learning
Excellent verbal and written communication skills.
Ability to understand and communicate complex ideas to customers, both verbally and in written form.
Aptitude to quickly learn and navigate new technology, systems, and applications.
Ability to accept feedback gracefully and with an open mind.
Helping Companies Build Global Teams Through Ethical Outsourcing
Industry
Outsourcing and Offshoring Consulting
Company size
1,001-5,000 employees
Founded
2016
Headquarters
Santa Monica, California
LinkedIn followers
95,982
Boldr believes talent is equally distributed, but opportunity is not. It is changing that paradigm, building global teams through ethical talent outsourcing.
As the first and largest global B Corp Certified BPO and the first B Corp Certified BPO in the Philippines, Boldr is committed to social and environmental responsibility.
Established in 2017, Boldr serves 100+ client partners via 1,500 team members in 5 countries with 7 city locations in 10+ languages.
Expand your team with Boldr: a purpose-driven, people-focused BPO company built to help teams, clients + communities grow & connect.
Offices: 3101 Ocean Park Blvd, Suite 100, Santa Monica, California 90405, US · 34 Bree St, Cape Town City Centre, Western Cape 8001, ZA · 5F Hanston Building, Emerald Avenue, Ortigas Center, Pasig City 1600, PH · Marasbaras, YVI Business Center, Tacloban, Eastern Visayas 6500, PH · Calle 60 #346, Centro, Merida, Yucatán 97050, MX
How many Management & Leadership jobs are open in Cape Town, South Africa right now?
There are currently 753 open management & leadership positions in Cape Town, South Africa listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Cape Town, South Africa?
Companies currently hiring include Haldren, Old Mutual South Africa, EXL, Marriott International Hotels, Inc., takealot.com, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Cape Town, South Africa?
Yes — 307 of the 753 open management & leadership positions offer remote or hybrid work (127 remote, 180 hybrid).
How do I apply for Management & Leadership jobs in Cape Town, South Africa?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.