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The Head Concierge is responsible for the efficient operation of the concierge department and the direct supervision of the concierge team, including porters and doormen. They must ensure personalized, prompt service for guests while managing departmental logistics such as luggage storage, rostering, and service charge reconciliation.
Requirements
Candidates must have a minimum of 2-3 years of experience in a similar role and possess a Hotel Management diploma or degree. Strong communication, administrative, and computer skills, along with sound knowledge of the Cape Town area, are required.
Full job description
As Head Concierge at Mount Nelson - A Belmond Hotel, you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will make an impact by providing exceptional customer service. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.
Primary Responsibilities Include:
To ensure the smooth and efficient operation of the Concierge department and co-ordinate with various other departments in order to ensure personalised, prompt and flawless service to all guest.
Direct the concierge team which includes the porters and doormen.
Be well versed in the events, happenings in and around the city.
Be well connected to key restaurants, venues, and contacts in airlines, theatres and other leisure outlets for last minute guest requests.
Maintain and control the use of the arrival and departure luggage room, ensuring that luggage is properly stored and labelled at all times.
Identify training needs, develop training plans and implement training sessions for all associates within the section on a regular basis.
Monitor the Concierge team and ensure that they are engaged in their daily duties – greeting of guests at entrance, carrying luggage, rooming of guests, daily directory postings, and transfer arrangements.
The ability to manage the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours).
The concierge must make an effort to develop relationships with restaurants and tour operators in order to facilitate the fulfilment of guests’ requests.
Ensure that all associates are well versed on services & recommendations for activities inside & outside the hotel by actively planning & promoting educationals.
Manage the rostering of the concierge team.
What You Bring:
Minimum of 2-3 years’ experience in a similar role and Hotel Management diploma/degree - advantageous
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
Competitive basic salary and benefits
Loyalty and recognition rewards programs
Employee Assistance & Wellness programs
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. From hotels and trains to river cruises and safaris, Belmond curates incomparable experiences and crafts unforgettable stories. With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 43 properties spread across 24 countries and territories. Exceptional destinations connected by legendary journeys are the very soul of Belmond, where the path that brings you to a place is as important as the destination itself. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982. The group later expanded to include pristine beach resorts, such as Maroma on the Riviera Maya, historic hideaways such as Villa San Michele in the Florentine foothills, urbane icons, such as Copacabana Palace in Rio de Janeiro, and gateways to UNESCO world heritage sites, such as Hotel das Cataratas in Brazil’s Iguassu National Park. As proud custodians of storied properties, Belmond is committed to building on the past to create a new legacy: the heritage of the future. Working with communities and local talents, together with the world's most respected chefs, designers and artists, Belmond continues its purpose of perpetuating the legendary art of travel. Since 2019, Belmond has been part of the world’s leading luxury group, LVMH (Moët Hennessy Louis Vuitton).
How many Management & Leadership jobs are open in Cape Town, South Africa right now?
There are currently 757 open management & leadership positions in Cape Town, South Africa listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include Haldren, Old Mutual South Africa, Marriott International Hotels, Inc., takealot.com, EXL, among others. Browse the listings above to see every active employer.
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