Cape Town, Western Cape, South Africa · On-site
Overview POSITION: Service Delivery Manager This role is responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L responsibility. This position holds the responsib…
Skills: Service Delivery Management, Customer Relationship Management, P&L Management, Financial Forecasting, SLA Management
Cape Town, Western Cape, South Africa · On-site
We are seeking a Senior IT Project Manager who can operate at the intersection of business strategy and technology execution. This role is suited to someone who understands both enterprise IT landscapes and business valu…
Skills: IT Project Management, Digital Transformation, Stakeholder Management, Agile Methodology, Risk Management
Cape Town, Western Cape, South Africa · On-site
JOB SUMMARY As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total …
Skills: Recruitment, Employee Relations, Compensation Management, Training And Development, Legal Compliance
Cape Town, Western Cape, South Africa · On-site
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and h…
Skills: Partner Relationship Management, Strategic Planning, Sales Enablement, Demand Generation, KPI Tracking
Cape Town, Western Cape, South Africa · Hybrid
At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office…
Skills: Content Production, Copywriting, Editing, Content Design, Digital Content Management
Cape Town, Western Cape, South Africa · On-site
Position Summary The IT Support Manager reports to the Director IT Offices Europe, Middle East and Africa and is responsible for delivering Tier 1 and Tier 2 IT support across our Cape Town and Johannesburg offices and r…
Skills: Tier 1 & 2 IT Support, Network Management, Server Administration, Microsoft 365 Administration, IT Security Compliance
Cape Town, Western Cape, South Africa · Hybrid
KingMakers is a proudly African company shaping the future of sports and iGaming entertainment across the continent. Since 2018, we’ve been building platforms, including BetKing and SuperSportBet, that bring millions of …
Skills: Casino Operations, Lobby Management, Content Management Systems (CMS), SEO Principles, Promotional Strategy
Cape Town, Western Cape, South Africa · Hybrid
$531k–$625k/yr
SALES RESERVATIONIST (Payclass 09: Permanent) Properties and Services COMMERCIAL DEVELOPMENT (COMDEV) The Commercial Development (ComDev) department, a division of the Properties and Services at UCT, invites applications…
Skills: Sales Management, Lodging Sales, Account Management, Lead Conversion, Tourism Management
Cape Town, Western Cape, South Africa · Hybrid
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who we are We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leadi…
Skills: Enterprise Risk Management, Internal Audit, External Audit, Risk Assessment, Data Entry
Cape Town, Western Cape, South Africa · On-site
Job Title: Manager, Business Intelligence & Insights (TCF) Job Description Are you ready to lead the charge in transforming data into strategic insights? As a Senior Strategic Insight Leader, you'll drive the development…
Skills: Business Intelligence, Data Analysis, Team Management, Power BI, Tableau
Cape Town, Western Cape, South Africa · On-site
Job Purpose To achieve sales and business growth targets by selling Nedgroup Investments investment products to institutional clients and to service and retain existing clients, in line with the business strategy. FAIS A…
Skills: Institutional Sales, Business Development, Asset Management, Client Relationship Management, Investment Strategy
Durban, KwaZulu-Natal, South Africa · On-site
Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Join a high-impact Talent Acquisition team shaping the future of financi…
Skills: Bulk Recruitment, Talent Pipeline Management, Sourcing, Stakeholder Management, Candidate Assessment
Durban, Occitania, France · Hybrid
Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description The Information Security Officer is responsible for championing and embe…
Skills: Information Security Strategy, IT Risk Management, Security Governance, Regulatory Compliance, Stakeholder Management
Cape Town, Western Cape, South Africa · Hybrid
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading…
Skills: Fiat Operations, Fraud Risk Management, Payment Systems, Regulatory Compliance, Bank Integrations
Bedfordview, Gauteng, South Africa · On-site
Overview About PepsiCo PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 20…
Skills: Media Strategy, Digital Marketing, Consumer Data Management, Agency Management, Budget Allocation
Cape Town, Western Cape, South Africa · On-site
It's fun to work in a company where people truly BELIEVE in what they're doing! We are looking for an experienced and self-motivated General Merchandise Specialist to join our team! As a General Merchandise Coordinator, …
Skills: Leading Teams, Customer Centric, Judgement and Decision making, Innovation, Sound Administration
Cape Town, Western Cape, South Africa · On-site
What being part of the Sigma Family means for you Core Trainers As a Core Trainer you will be responsible for delivering high-quality training sessions. Your role involves ensuring that training delegates have a positive…
Skills: Training Delivery, Classroom Management, Needs Analysis, Kirkpatrick Model, ADDIE Methodology
Cape Town, Western Cape, South Africa · On-site
Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our…
Skills: Incident Management, Spanish Fluency, Technical Support, Executive Communication, Problem Management
Cape Town, Western Cape, South Africa · On-site
Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description na na na Skills Competencies Customer FirstExecutingInnovationLeading wi…
Skills: Customer First, Executing, Innovation, Leading with Influence, Learning
Cape Town, Western Cape, South Africa · On-site
It's fun to work in a company where people truly BELIEVE in what they're doing! The Assistant Financial Controller is responsible for providing direct support to the Group Accountant and Group Financial Manager, in meeti…
Skills: Financial Reporting, Statutory Accounting, JSE Listing Requirements, Microsoft Excel, SAP
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Responsible for delivery excellence across support towers, managing customer relationships, and overseeing P&L and financial forecasting. The role acts as the single point of contact for escalations and ensures all service level agreements and security policies are met.
Requires a university degree in IT or 5-7 years of equivalent experience, with 3-5 years as a Solution Architect. Proficiency in ITIL Foundations, CRM, and knowledge of virtualization, databases, or hardware migration is expected.
POSITION: Service Delivery Manager
This role is responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L responsibility. This position holds the responsibility for building relationship through open and honest communication. Have the ability to provide comprehensive status reporting to the customer and NSC Global leadership team. Will need to ensure delivery teams meet or exceed all Service Level Agreements and develop and monitor performance objectives for all direct employees. Will need the understanding and ability to create financial forecasts and work with the finance group to ensure revenue and profit targets are met. Complete billing responsibilities in a timely manner and lead collective activities as necessary
· To coordinate all resources of the tower (including off-shore)
· To orchestrate end-to-end-services for the involved towers (top of stack)
· Manage the cooperation between Towers to ensure usage of standard methods and tools wherever applicable
· Ensure that account specific processes are applied at all relevant scope
· Evaluate and manage service requests
· To drive completion of service acceptance, technical assurance and handover processes Being the SPOC in case of escalations & major incidents
· Act as the next level of escalation for tower specific technical teams for all service mgmt. processes
· Ensure that the Root Cause Analysis for the tower specific services are performed
· Raise problem records whenever identified
· Raise request for changes, assess prepare, present the change in the CAB to get the approval
· Identify and manage all required resources for change planning and execution (including testing, approval and back out plans)
· Ensure the quality of asset management requirements in the respective towers
· Ensure the CAP planning of the account in the tower on the component level and provision to Manager
· College/University degree in IT or 5 - 7 years of equivalent working experiences
· Portal, virtualization, application database or hardware knowledge
· Solution Architect 3 -5 years, ITL Foundations, Project Management
· CRM Experience
· Experience in Hardware and Software Migration is an asset
· To act as single interface to all delivery Towers
· To implement relevant policies and standards including compliance against security policies
· Act as a safeguard so that operating tasks are successfully managed along the contract lifecycle phases
· To attend or host service reviews and undertake the appropriate actions
· To create or validate solution parts for limited up-selling (within the dedicated scope)
· To gain understanding of client, contract, business context, and priorities of account
· Ensure that the defined processes defined are being followed within the towers
Industry Insightful. Capability Rich. Global Service.
Global business doesn’t have to be complicated. We make it simple, with thousands of expert people, delivering to more than 180 countries. We’re not afraid to make difficult decisions. We think creatively. We act quickly. And we do what it takes to transform your business – through IT process out-tasking, to infrastructure management, technology services and more. We’ll carry as much or as little of the responsibility as you like. We know business isn’t linear. We expect to flex up, and down, with you. We focus on building long term relationships with world-class clients. So when the pressure is on, we can provide a top-class service around the clock, around the world. If you’ve got a challenge you’d like to discuss with us, we can’t wait to hear from you. Drop us a line at [email protected] or call +44 (0) 20 7808 6300
Offices: 3rd Floor, West Building,, 1 London Bridge, London, SE1 9BG, GB · 104 West 40th Street - 17th floor, New York, NY 10018, US · 16 Raffles Quay, #41-01 Hong Leong Building, Singapore, 048581, SG · NSC Global - Operations Office, 1414, 14th Floor, Rupa Solitaire Building, Millenium Business Park, Mhape,, Navi Mumbai, Maharashtra 400710, IN · Rennbahnstraße 72-74, Frankfurt, 60528, DE
There are currently 349 open management & leadership positions in Cape Town, South Africa listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Haldren, Old Mutual South Africa, EXL, Standard Bank Group, Pick n Pay, among others. Browse the listings above to see every active employer.
Yes — 132 of the 349 open management & leadership positions offer remote or hybrid work (51 remote, 81 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
