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Full-time
Posted 4h ago
~40 hrs/week
Responsibilities
The Head Waitron will lead service excellence on the restaurant floor by supervising waitstaff and coordinating daily operations. They are responsible for maintaining service standards, managing table assignments, and ensuring high-quality guest dining experiences.
Requirements
The candidate must possess strong leadership and supervisory skills with extensive knowledge of food, wine, and beverage service. Proficiency in POS systems and a focus on guest satisfaction and team performance are essential for this role.
Full job description
ANEW Hotel Centurion is looking for a Head Waitron to Lead service excellence on the restaurant floor while supervising waitstaff and ensuring exceptional guest dining experiences.
The successful candidate will be based in Gauteng, Centurion.
Key Responsibilities
Service Leadership
Supervise service staff during shifts
Maintain service standards
Coordinate floor operations
Handle VIP guests
Monitor guest satisfaction
Team Management
Supervise waitstaff
Coordinate shift schedules
Train new staff
Monitor performance
Handle service issues
Operations
Manage table assignments
Oversee setup procedures
Monitor service timing
Coordinate with kitchen
Maintain service equipment
Quality Control
Ensure service standards
Monitor food quality
Check presentation
Maintain cleanliness
Handle complaints
Required Skills
F&B service expertise
Leadership and supervisory ability
Menu knowledge
Food knowledge
Wine knowledge
Upselling Skills
POS proficiency
Problem-solving skills
Guest and customer service focus
Time management and ability to multitask
Teamwork and collaboration
Health and safety compliance
Basic bar tendering and cocktail knowledge
Performance Metrics
Guest satisfaction
Service speed
Team performance
Upselling results
Quality standards
Staff development
Related keywords
Head WaitronFood & BeverageService LeadershipTeam ManagementOperationsQuality ControlRestaurant FloorGuest SatisfactionShift SupervisionTable AssignmentsUpsellingPOSHealth and SafetyBar TendingCocktail KnowledgeService Standards
South Africa's fastest growing Hotel group. You're welcome to explore Mzansi ANEW.
Industry
Hospitality
Company size
51-200 employees
Founded
2017
Headquarters
Centurion, Gauteng
LinkedIn followers
21,906
Set in some of South Africa’s most naturally beautiful settings, our hotels & resorts awaken the spirit of adventure in guests and visitors alike, whether travelling for business or leisure.
ANEW Hotels & Resorts is a family driven company that currently owns and manages 19* properties across regions of Gauteng, KwaZulu-Natal, Mpumalanga, Western-Cape and North-West Province. Along with our driving ambition to grow, we seek the right partners with strategic properties where there will be a long term, sustainable and mutually beneficial relationship.
After starting our venture with ANEW Resort Ingeli Forest, ANEW Hotels & Resorts have managed to conquer the critical times faced by the hospitality industry in SA, growing our business from a mere 4 hotels & resorts to an impressive 14 during the pandemic.
This growth truly reflects the worth of ANEW’s unique values of Honesty, Integrity, Teamwork, Excellence and Courage (HITEC), to sustain our company’s mission and deliver the ultimate hospitality experience with the right blend of service, luxury, and efficiency.
ANEW boasts family culture and our attention to detail is firmly grounded in our people, who pride themselves on their ability to provide a truly personal touch to every guest.
Offices: Cnr Gordon Hood And, Hendrik Verwoerd Dr, Centurion, Gauteng 0046, ZA
How many Management & Leadership jobs are open in Pretoria, South Africa right now?
There are currently 86 open management & leadership positions in Pretoria, South Africa listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Pretoria, South Africa?
Companies currently hiring include South African Reserve Bank, Leroy Merlin, FirstRand Bank India, HENSOLDT, Mr Price Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Pretoria, South Africa?
Yes — 10 of the 86 open management & leadership positions offer remote or hybrid work (6 remote, 4 hybrid).
How do I apply for Management & Leadership jobs in Pretoria, South Africa?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.