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Full-time
Posted 2d ago
~40 hrs/week
Responsibilities
Oversee and optimize warranty operations across a dealer group while managing a team of Warranty Specialists. Act as the primary liaison between the client and dealer network to ensure compliance and drive operational effectiveness.
Requirements
Requires 5-7 years of experience in automotive warranty operations or service management with a proven track record in team leadership. Must possess expert knowledge of automotive warranty policies, consumer law, and dealership operations.
Full job description
Company Description
The Warranty Specialist Consultant is responsible for overseeing and optimizing warranty operations across an assigned dealer group, ensuring strict compliance with policies and service standards. This role serves as the primary liaison between the client and the dealer network, providing high-level reporting, strategic performance analysis, and operational guidance.
This position combines rigorous compliance monitoring with a growth-oriented approach, focusing on enhancing dealer engagement and driving operational effectiveness. Beyond oversight, the role involves the direct management and development of the Warranty Specialist team within the group, and requires the agility to step in and perform specialist duties directly when operational demands necessitate.
Job Description
Key Responsibilities
People Management & Team Leadership
Provide leadership, management, and support to all Warranty Specialists assigned to the dealer group.
Monitor individual performance, conduct regular one-on-ones, and manage professional development.
Oversee team availability, productivity, and workload distribution to ensure consistent service delivery.
Foster a culture of high performance, accountability, and continuous learning within the warranty team.
Recruit, onboard, and train new Warranty Specialists in line with group and client standards.
Client Reporting & Strategic Performance
Prepare and present comprehensive regular operational and performance reports to the client.
Analyse warranty trends, claim submissions, and group-wide compliance levels.
Monitor dealer network performance against agreed KPIs, SLAs, and warranty quality standards.
Provide actionable insights and strategic recommendations to improve warranty profitability and reduce risk.
Develop and maintain management information packs and executive dashboards.
Dealer Monitoring & Operational Support
Monitor warranty operations across all dealers within the assigned group to ensure adherence to manufacturer guidelines.
Stand in as a Warranty Specialist when needed, actively assessing, processing, and following up on warranty claims and pre-authorizations during peak periods or staff absences.
Conduct warranty reviews, internal audits, and compliance assessments across the dealer network.
Identify performance gaps at the dealer level and implement robust corrective action plans.
Act as the senior point of escalation for complex warranty queries and goodwill assessments.
Operational Improvement & Business Growth
Identify and execute opportunities to improve warranty processes, efficiency, and service delivery.
Proactively propose and implement initiatives that enhance operational performance and group profitability.
Drive dealer engagement and "buy-in" for warranty improvement programmes and new initiatives.
Build long-term commercial relationships with dealer principals and service managers to support the growth of the warranty business.
Stay abreast of industry trends to identify new areas for incremental business and operational enhancement.
Coaching & Subject Matter Expertise
Act as the Subject Matter Expert (SME) for all warranty-related technical information and legal requirements.
Provide coaching and technical guidance to both the internal team and dealer staff on claim management and diagnosis.
Publish and communicate updated warranty rules, guidelines, checklists, and manuals.
Lead workshops to improve group-wide capability and ensure vehicles are repaired in line with compliance procedures.
Key Skills & Competencies
People Management & Leadership
Relationship Management (Consultative)
Advanced Data Analysis & Reporting
Strategic Planning & Business Improvement
Stakeholder Management & Influencing
Conflict Resolution & Problem Solving
Advanced Microsoft Excel & CRM Software
Technical Troubleshooting & Parts Knowledge
Financial Acumen & Commercial Awareness
Resilience & Adaptability
Qualifications
Experience Required
Minimum 5-7 years' experience in automotive warranty operations, aftersales, or service management.
Proven track record of team management/supervisory experience, preferably with dealer staff or specialists.
Experience in a consultative or "account management" style role, focusing on business growth and relationship building.
Significant experience in dealer coaching and conducting warranty audits.
Proven experience analysing data from multiple sources to inform improvements and make commercial recommendations.
Extensive experience with complex warranty and goodwill assessment and support.
Knowledge Required
Expert knowledge of national automotive warranty policies, procedures, and consumer law.
Deep understanding of dealership operations, especially workshop flow, service, and warranty coding.
Knowledge of automotive technical parts, diagnosis, and repair processes.
Comprehensive understanding of SLAs and performance-based contracts.
Knowledge of sales processes and strategies for driving incremental business within a service environment.
Additional Information
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Driving Transformation in the automotive retail industry
Industry
Business Consulting and Services
Company size
5,001-10,000 employees
Headquarters
Detroit, Michigan
LinkedIn followers
312,366
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as :
Dealer Performance Improvement, Repair Optimization and Consumer Engagement.
With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success.
As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility.
MSX focus areas include:
Consumer Engagement
Warranty and Repair Efficieny
Diagnostic and Repair Engancement
Parts, Accessories and Service Performance
Techninal Information
Sales Performance and Distribution
Actionable Insights
Learning
Offices: One Detroit Center, 500 Woodward Ave., 19th Floor, Detroit, Michigan MI 48226, US · Via Alexander Gustave Eiffel, 13-15, 00148 Roma RM, Italien, Rom, Latium 00140, IT · 85 High Street South, Kew, Victoria 3101, AU · Calle de Albasanz, 15, Edificio A, 1ª Planta, Madrid, Autonome Gemeinschaft Madrid 28037, ES · The Octagon, Middleborough, Colchester, Essex CO1 1TG, GB
automotive industrysales distributionwarranry managementcustomer engagementtechnical publicationslearningtechnical informationdata and insightsaftersalesrepair optimisation
How many Management & Leadership jobs are open in Pretoria, South Africa right now?
There are currently 62 open management & leadership positions in Pretoria, South Africa listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Pretoria, South Africa?
Companies currently hiring include South African Reserve Bank, City of Tshwane Metropolitan Municipality, Mediclinic Middle East, FirstRand Bank India, HENSOLDT, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Pretoria, South Africa?
Yes — 9 of the 62 open management & leadership positions offer remote or hybrid work (5 remote, 4 hybrid).
How do I apply for Management & Leadership jobs in Pretoria, South Africa?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.