Management & Leadership Jobs in Cape Town, South Africa (Now Hiring) — 349 open — Page 5

This is a highly visible role that supports the operational area of services through ongoing interactions with both clients and internal colleagues. Our ideal candidate will have excellent written and oral communication skills; is highly organised; flexible; is motivated by learning; and is comfortable with taking charge of engagements and managing them through to completion. 

RESPONSIBILITIES:  

• Own the post sales activities around setting up the project on internal systems including setting up tasks according to the engagement scope. 

• Work with the MS leadership team to identify the MS delivery resource(s) and schedule their time, whilst administering additions, changes and deletions in the scheduling system where needed. 

• Setup Smartsheets to track, record and report on tasks carried out by the MRI delivery team. 

• Issue a welcome email and arrange kick off call with Client to review scope and deliverables. 

• Setup regular calls with the MRI leads and the Client to: 

• Review actions from prior meeting. 

• Discuss status of tasks on Smartsheets. 

• Assess if MRI is still operating under the scope of the agreement, highlighting any risks or concerns. 

• Create a delivery schedule for anticipated activities with indicative timelines throughout engagement. 

• Monitor, track, and report on managed services deliverables including metrics and performance indicators. 

• Maintain project RAG statuses and ensure there is no overrun (time) for engagements. 

• Maintain documentation and internal systems to ensure efficient processing of engagements and all related tasks. 

• Issue frequent surveys to measure client satisfaction. 

• Participate and lead in lessons learned post engagement completion. 

• Any other tasks as directed by MRI Leadership team. 

REQUIREMENTS:   

• Must have at least 3+ years of experience in a BAU Project Coordination / Project Manager role  and ability to demonstrate excellent scope and timeline control. 

• Must have worked in a client facing role previously. 

• Must be a driver, a great communicator and know when to involve people to get tasks completed on time. Consistently meets and exceeds expected timelines. 

• Must be moderate to expert in MS Excel and MS Office in general (formulas, formatting, pivot tables, vlookups etc). 

• Strategic, tactical, and detailed oriented. Meticulous attention to detail required—places high value on order, accuracy, client satisfaction and turnaround times. 

• Display professionalism and exceptional communication skills to address questions and queries promptly and effectively. 

• Capability to multi-task along with a willingness to learn, develop, accept and adapt to a constant changing environment 

• Great organisational and record keeping skills. The development and upkeep of processes and procedures are crucial to the success of the team.