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Full-time
Posted 2h ago
~40 hrs/week
Responsibilities
Develop and customize ServiceNow applications, modules, and workflows to automate business processes. Maintain platform integrations, security, and performance while providing technical support and documentation.
Requirements
The candidate must be able to design technical specifications and implement ServiceNow customizations using APIs and scripting. Experience in managing platform upgrades and collaborating with stakeholders to improve service efficiency is required.
Full job description
ServiceNow Developer
Responsibilities
Develop and customize ServiceNow applications and modules, including Incident, Problem, Change, Service Catalog, and Knowledge Management.
Design and implement ServiceNow workflows, business rules, and scripts to automate processes and enhance functionality.
Create and maintain ServiceNow integrations with external systems using REST, SOAP, and other APIs.
Collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications.
Develop and maintain ServiceNow portals, dashboards, and reports to provide actionable insights and data visibility.
Ensure the performance, security, and scalability of the ServiceNow platform through regular monitoring and optimization.
Develop and maintain documentation related to ServiceNow configurations, customizations, and integrations.
Implement and manage ServiceNow upgrades, patches, and releases, ensuring minimal disruption to users.
Provide technical support and troubleshooting for ServiceNow-related issues, resolving them in a timely and effective manner.
Stay updated with the latest ServiceNow features, updates, and best practices, and apply them to improve the platform.
Collaborate with other IT teams to ensure seamless integration and operation of ServiceNow with existing systems and processes.
Develop and enforce ServiceNow development standards, guidelines, and best practices to ensure high-quality deliverables.
Conduct regular code reviews and provide feedback to ensure adherence to standards and best practices.
Participate in the planning and execution of ServiceNow projects, including scoping, development, testing, and deployment.
Provide training and guidance to end-users and other IT staff on ServiceNow functionalities and best practices.
Identify opportunities for process improvements and implement solutions to enhance the efficiency and effectiveness of ServiceNow services.
Respond to and resolve escalated support tickets related to ServiceNow in a timely and effective manner.
Develop and maintain ServiceNow automation scripts for routine administrative tasks.
Generate and analyze reports on ServiceNow usage, performance, and incidents.
Lead initiatives to enhance user adoption and effective utilization of ServiceNow tools.
Coordinate with ServiceNow support for issue resolution and service enhancements.
Participate in the development and enforcement of IT policies and procedures related to ServiceNow.
Ensure compliance with industry standards and regulatory requirements for ServiceNow services.
Identify and mitigate risks associated with ServiceNow implementations and customizations.
Optimal Growth Technologies provides organizations of all sizes with the best, most trustworthy solutions. In the ever-evolving technology market, we believe that companies need reliable allies who can guide them through the challenges that accompany technological growth
Offices: Ballyclare Drive, Ground Floor, Cedarwood House, Ballywoods Office Park, Bryanston, Gauteng 2191, ZA · 130 King St W, Suite 1800, Toronto, Ontario M5X 2A2, CA · 128 CITY ROAD, London, EC1V2NX, GB · 101A Horizon Bay 4 Blaauwberg Road Bloubergstrand, Cape Town, Western Cape 7441, ZA · Grandstand Building, Nad Al Sheba, 6th Floor,, Dubai, AE
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How many Data & Analytics jobs are open in Cape Town, South Africa right now?
There are currently 165 open data & analytics positions in Cape Town, South Africa listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Cape Town, South Africa?
Companies currently hiring include EXL, MRI Software, DigiOutsource, Old Mutual South Africa, takealot.com, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Cape Town, South Africa?
Yes — 82 of the 165 open data & analytics positions offer remote or hybrid work (18 remote, 64 hybrid).
How do I apply for Data & Analytics jobs in Cape Town, South Africa?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.