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Full-time
bachelor degree, postgraduate degree
Posted 10h ago
~40 hrs/week
Responsibilities
The VP of Operations will oversee P&L and service obligations for locomotive agreements across the SSA region, managing a $150M business. They are responsible for driving growth strategy, ensuring customer satisfaction, and leading field resource management and operational safety compliance.
Requirements
Candidates must hold a Bachelor's degree in engineering and possess at least 5 years of P&L leadership experience. Proven experience in people leadership across multiple countries in the SSA region and fluency in English are required.
Full job description
Job Description
Vice President, Operations Leader – Johannesburg
Role Summary/Purpose
The VP for Services will be responsible for the P&L and execution of service obligations for locomotive service agreements across South Africa, Guinea, Mozambique, Angola & Liberia. This is a $150M annual turnover business.
Essential Responsibilities
Achieve business financial targets, responsible for the revenue, profitability and cash collection for region contracts.
Participate in development and lead the execution of the Services
growth strategy for SSA
Assure timely resolution of customer issues and customer satisfaction
Responsible for building strong long-term relationships with
key customers and industry stakeholders within SSA.
Lead complete field resource management
efforts.
Support all operations and maintenance operational processes.
Provide accurate and timely information to assigned personnel
regarding salary planning, performance appraisals, career coaching and disciplinary action as
required.
Lead efforts to ensure customer service excellence for assigned
customers.
Lead service engineering to accomplish effective support of region customer
service objectives.
Manage cost control, quality, and operations-oriented customer
communications.
Implement Operation Safety Policy Instructions, conduct field work in
compliance with local EHS policies and applicable regulations and encourage good employee safety
practices.
Participate and lead business Lean processes.
Interface regularly with
commercial team to review the progress of growth initiatives and participate in the
development of new service offerings.
Qualifications/Requirements
Bachelor’s degree in engineering from an accredited university or college.
Minimum of 5 years P&L leadership experience
Experience in people leadership roles covering multiple countries across the SSA region.
Fluent in English language (writing, reading, speaking, listening).
Demonstrated experience in a matrix international organization
Desired Characteristics
Business and finance acumen.
MBA degree.
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Commercial experience with government customers
Experience in managing multi-year service agreements, Rail industry a bonus
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead programs / projects.
Additional language skills .. French and Portuguese an advantage.
Established project management skills.
Additional Information
#LI-CB1
What could you accomplish in a place that puts People First?
At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.
If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
Who are we?
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.
Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.
Culture powers us and the possibilities.
We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.
We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.
Need accommodation? Just let us know - we’ve got you.
Westinghouse Air Brake Technologies Corporation (Wabtec), doing business as Wabtec Corporation, is a provider of technology-based equipment and services for the global freight and transit rail industries. The Company's segments include the Freight Segment and the Transit Segment. The Freight Segment primarily manufactures and services components for new and existing freight cars and locomotives, builds new switcher locomotives, rebuilds freight locomotives, supplies railway electronics, positive train control equipment, signal design and engineering services, and provides related heat exchange and cooling systems. The Transit Segment primarily manufactures and services components for new and existing passenger transit vehicles, typically regional trains, high speed trains, subway cars, light-rail vehicles and buses, builds new commuter locomotives, refurbishes subway cars, provides heating, ventilation, and air conditioning equipment, and doors for buses and subways.
Offices: 1001 AIRBRAKE AVE, Wilmerding, Pennsylvania 15148-1036, us
How many Customer Service & Support jobs are open in Johannesburg, South Africa right now?
There are currently 253 open customer service & support positions in Johannesburg, South Africa listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Johannesburg, South Africa?
Companies currently hiring include FirstRand Bank India, The Estée Lauder Companies Inc., Old Mutual South Africa, Telesure Investment Holdings (TIH), Nedbank Private Wealth South Africa, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Johannesburg, South Africa?
Yes — 64 of the 253 open customer service & support positions offer remote or hybrid work (21 remote, 43 hybrid).
How do I apply for Customer Service & Support jobs in Johannesburg, South Africa?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.