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Customer Service & Support Jobs in Johannesburg, South Africa (Now Hiring) — 119 open

Logicalis logoLogicalis

Customer Dedicated – Technical Team Leader - Networks

Johannesburg, Gauteng, South Africa · On-site

Senior

Why choose Logicalis? It’s not just IT solutions, It’s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology …

Skills: People Management, Network Administration, Troubleshooting, Leadership, Stakeholder Management

SupportYourApp logoSupportYourApp

(fluent English) Customer Support Consultant, hospitality (remote)

Johannesburg, Gauteng, South Africa · Remote Solely

Entry level

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer …

Skills: Customer Support, English Proficiency, Analytical Thinking, Research Skills, Travel Industry Experience

Stranger Soccer logoStranger Soccer

Business Owner (Licensee), Johannesburg

Johannesburg, Gauteng, South Africa · On-site

Mid level

Passionate about football (soccer) and entrepreneurship? Stranger Soccer is expanding into key cities worldwide, and we are looking for a License Owner to establish and run the Stranger Soccer business in Johannesburg. T…

Skills: Business Management, Entrepreneurship, Team Leadership, Venue Sourcing, Digital Marketing

Standard Bank Group logoStandard Bank Group

Officer, Client Liaison

Johannesburg, Gauteng, South Africa · On-site

Mid level$1.2B raised

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to wor…

Skills: Client Relationship Management, Client Servicing, Query Resolution, Active Listening, Collaboration

PwC logoPwC

SATIC - Salesforce Developer

Johannesburg, Gauteng, South Africa · On-site

Mid level

Management Level Senior Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operati…

Skills: Apex, Lightning Web Components, Salesforce APIs, SOQL, Salesforce Flows

FirstRand Bank India logoFirstRand Bank India

Private Advisor Wealth

Johannesburg, Gauteng, South Africa · On-site

Mid level

Job Description Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our Private Banking …

Skills: Wealth Management, Financial Planning, Portfolio Management, Client Relationship Management, Risk Management

Netcare logoNetcare

Clinical Application Support Specialist

Johannesburg, Gauteng, South Africa · On-site

Mid level$68M raised

We provide meaningful careers that connect people with purpose. We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Net…

Skills: Clinical Application Support, Electronic Medical Records (EMR), End User Training, Troubleshooting, Clinical Workflow Analysis

FirstRand Bank India logoFirstRand Bank India

Private Wealth Advisor

Johannesburg, Gauteng, South Africa · On-site

Mid level

Job Description To deliver an exceptional experience for Private Wealth clients, focusing on foundational strategies for wealth creation, accumulation, and protection. This job applies relevant Money Management principle…

Skills: Wealth Management, Financial Planning, Portfolio Management, Investment Advice, Client Relationship Management

Normet Group logoNormet Group

Supervisor - Order Fulfilment

Johannesburg, Gauteng, South Africa · On-site

Senior$231M raised

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round afterma…

Skills: Operational Management, Order Management, Global Logistics, ERP Knowledge, Problem Solving

FirstRand Bank India logoFirstRand Bank India

Insurance Retention Agent-1

Johannesburg, Gauteng, South Africa · On-site

Mid level

Job Description Interacts with existing customers to perform various retention related activities, which includes cross-selling, suggestion of alternative products, resolution of customer queries and unhappiness and prod…

Skills: Customer Retention, Cross-selling, Upselling, Policy Reviews, Short Term Insurance

PwC logoPwC

SATIC - Salesforce Developer

Johannesburg, Gauteng, South Africa · On-site

Mid level

Management Level Senior Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operati…

Skills: Apex, Lightning Web Components, Salesforce APIs, SOQL, Salesforce Flows

HireHawk Recruitment Services logoHireHawk Recruitment Services

Appointment Setter (Remote) | South Africa

Johannesburg, Gauteng, South Africa · Remote Solely

$1k–$1k/mo

Entry level

Employment Type: Full-Time ContractorWorkplace: RemoteCompensation: USD $1,100 - $1,300/monthSchedule: Monday to Friday, 9:00 am - 6:00 pm PST About Us HireHawk connects skilled remote professionals with high-quality car…

Skills: Cold Calling, Appointment Setting, Lead Generation, English Communication, Objection Handling

Netsurit logoNetsurit

Technical Project Manager (Customer Onboarding & Small Projects)

Johannesburg, Gauteng, South Africa · On-site

Mid level

Technical Project Manager (Customer Onboarding & Small Projects) Lead Customer Success. Drive Technical Delivery. Make Every Project Count. Do you thrive on bringing structure to complexity? Are you passionate about deli…

Skills: Project Planning, Risk Management, Scope Management, Change Control, Stakeholder Management

Lovisa Accessories logoLovisa Accessories

Team Member - Part time

Johannesburg, Gauteng, South Africa · On-site

Entry level

Lovisa is fast-fashion Retail Lovisa is global, and its growth is infectiously energetic See us at careers.lovisa.com Benefits Top-notch training to become a great Team Member (and piercing training!) First-rate Store an…

Skills: Customer Experience, Sales, Piercing Services, Stock Replenishment, Cashiering

Marriott International Hotels, Inc. logoMarriott International Hotels, Inc.

Guest Experience Expert - African Pride Melrose Arch, Autograph Collection

Johannesburg, Gauteng, South Africa · On-site

Entry level

POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to delive…

Skills: Customer Service, Guest Relations, Check-in/Check-out, Cash Handling, Problem Solving

Old Mutual South Africa logoOld Mutual South Africa

Aspiring Financial Adviser (Orange Farm / Savanah City)

Evaton, Gauteng, South Africa · On-site

Entry level

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Aspires to be a Financial Adviser We are looking for self-motivated and dynamic individu…

Skills: Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service

Old Mutual South Africa logoOld Mutual South Africa

Aspiring Financial Adviser (Orange Farm / Savana City)

Johannesburg, Gauteng, South Africa · On-site

Entry level

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Aspires to be a Financial Adviser We are looking for self-motivated and dynamic individu…

Skills: Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service

FirstRand Bank India logoFirstRand Bank India

Banking Advisor Affluent

Johannesburg, Gauteng, South Africa · On-site

Mid level

Job Description RMB Private Bank offers leading wealth management advice and private banking solutions that span all stages of our client’s wealth journey. Our strong record of excellence, combined with a reputation for …

Skills: Wealth Management, Private Banking, Financial Advice, Stakeholder Management, Lead Generation

Old Mutual South Africa logoOld Mutual South Africa

Senior Underwriter Mark 1

Johannesburg, Gauteng, South Africa · On-site

Senior

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Responsible for managing the activities of a group of Underwriters. Over…

Skills: Action Planning, Computer Literacy, Data Compilation, Data Controls, Default Risk

Absa Group logoAbsa Group

Short Term Insurance: Claims Assessment Specialist

Auckland Park, Gauteng, South Africa · Hybrid

Mid level$900M raised

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the oppor…

Skills: Claims Assessment, Claims Processing, Customer Experience, Compliance Management, Risk Management

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Showing 1–20 of 119

Logicalis logo

Customer Dedicated – Technical Team Leader - Networks

Logicalis

Johannesburg, Gauteng, South Africa • On-site

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Senior

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  • Full-time
  • bachelor degree, professional certificate
  • Posted 1d ago
  • ~40 hrs/week

Responsibilities

Lead and manage a technical network services team to ensure high-quality delivery of services and operational standards. Oversee the design, implementation, and testing of technical changes while maintaining strong stakeholder relationships.

Requirements

Requires at least 5 years of network administration experience, specifically within a mining environment, and relevant vendor certifications like CCNA and CCNP. Must possess strong people management skills and technical expertise in Cisco, Aruba, and Palo Alto technologies.

Full job description

Why choose Logicalis?
It’s not just IT solutions, It’s IT global know-how!  Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.
Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow

Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider!

We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.

Join us and become a part of something epic!

  • Responsibility and authority over the successful delivery of the technical services performed by the team.
  • Facilitate problem solving and support issues within the team.
  • Ensuring all services are delivered to a high quality.
  • Assist the Service Delivery Manager with the management, development and maintenance of the operational services standards and procedures in compliance with Logicalis SA standards and policies.
  • Maintaining stakeholder contacts within LSA key customer base.
  • Working as a key member of the wider team to deliver the business goals as set by the business.
  • Provide team updates and host and lead regular team meetings.
  • Supporting other LSA services departments to ensure the overall service quality to customers is maintained at a high level.
  • Develop a service excellence culture to drive customer satisfaction.
  • Work as part of a team to achieve the group and departmental standards.
  • Speak positively and act as an ambassador for Logicalis and its products and services, to ensure that a professional company brand is always provided.
  • Lead network services team members in daily tasks, including daily distribution of tasks.
  • Willing to be on-call and work overtime when necessary.
  • Understand and complies with all Customer and Company safety regulations.
  • Creates and oversees maintenance of technical databases and documentation.
  • Provide technical guidance to less-qualified personnel such that they become more successful in the day-to-day support of the corporation’s network.
  • Document changes to system drawings and records.
  • Regular engagement with senior team lead with feedback and alignment within his area of responsibility.

DELIVERY RESPONSIBILITIES:

  • Work closely with Service Delivery Managers and areas of Governance relevant to the service.
  • Lead operational teams in the design, implementation, and testing of technical and Service change, including the allocation of delivery tasks.
  • Responsible for the timely delivery of planned technical and service change, continually checking on accuracy and that it meets the customer’s need.


KEY PERFORMANCE INDICATORS:

KPI’s

  • Timesheet Completion Quality
  • Ticket Management Disciplines and SLA’s
  • Succession Planning
  • Partnership and Technical Skill Certifications Requirements
  • Change Implementation Quality
  • Project Execution and Service Transition Quality
  • Customer and End User Satisfaction and Relationships
  • Customer Service Improvements
  • Operating Models
  • Operational Structures
  • Any added goals

Skills and Competencies

  • Accountable Execution
  • Agile Transformation
  • Troubleshooting
  • Communication
  • Problem-Solving
  • Leadership
  • Analytical Skills
  • Cross-Business Engagement
  • Entrepreneurial Spirit
  • Excellent Customer Solutions
  • Inclusive Teamwork
  • Positive Resilience
  • Self-Driven Learning

EXPERIENCE:

  • Strong people manager skills – advises, mentors, designs, establishes, evaluates, facilitates, influences, and promotes.
  • Strong customer focus.
  • Work with a high level of autonomy, seeking appropriate assistance where necessary.
  • Able to engage at senior management level both internally and externally to within well-defined limits of delegation.
  • Be able to network effectively, negotiate well and influence people, broker relationships with key stakeholders.
  • Demonstrate an analytical and systematic approach to problem solving.
  • Ability to communicate fluently both orally and in writing and can present technical information.
  • Can absorb new technical information and apply it effectively.
  • Actively removes obstacles in the organisation to improve performance.
  • Challenge others’ assumptions, negative behaviours, and poor use of resources.
  • Ability to work in a busy and highly pressurised environment.
  • A detailed and accurate approach to undertaking all duties.

QUALIFICATIONS:

  • Graduate or qualified by experience.
  • Managerial training and experience an advantage.
  • Process accreditations, ITIL, Project as appropriate.
  • Ability to work well with other groups to plan, design, and implement work.
  • Relevant Vendor certifications to include Cisco CCNA, CCNP and Aruba qualifications.
  • LAN troubleshooting/problem determination skills (Ethernet, Hot Standby Router Protocol (HSRP), Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol
  • CISCO firewall/Virtual Private Network (VPN) equipment, Adaptive Security Appliance, CISCO Aggregation Service Routers (ASR), Virtual Switching Systems (VSS)
  • IP services, IP, Multicast, Quality of Service (QOS), Simple Network Management Protocol (SNMP)
  • Experience management gateways and Domain Name Services (DNS)
  • Strong technical background of at least 5 years in a Networks administration and Network support within a mining environment.
  • Product experience Muti platform Wi-Fi – Cisco, Aruba and Hirschmann, HPE Greenlake, Firewalls Palo Alto and Aruba, Switching and routing.

ADDITIONAL SKILLS/ATTRIBUTES:

  • Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort.
  • Motivate and inspire team members.
  • Lead by setting a good example (role Model) – behaviour consistent with words.
  • Facilitate problem solving and collaboration.
  • Experience working with business teams to communicate problem impacts and to understand business requirements.
  • Understanding of current technologies, suppliers, challenges, and emerging architectures needed to drive transformation.
  • Expert in creating business case, use cases, storytelling and driving change.
  • Self-motivated and a self-starter with positive can-do attitude.
  • Demonstrated ability to create clear and detailed technical diagrams and documentation.
  • Demonstrated Architectural Leadership (applications, virtualization, security, network) and DevOps experience, preferably a blend of wireless and wireline technologies.
  • Advance user of MS applications, Visio, PowerPoint, Excel, Word
  • Expert level knowledge in all the support tools required to support such environments, Manage Engine, nslookup, Wireshark.
  • Able to work to tight deadlines.
  • Full driving licence with own transport.

Related keywords

CiscoArubaHPE GreenlakePalo AltoCCNACCNPITILEthernetHSRPEIGRPBGPVPNASRVSSQOSSNMP

About Logicalis

LinkedInVisit site
Industry
IT Services and IT Consulting
Company size
5,001-10,000 employees
Headquarters
Maidenhead, Berkshire
LinkedIn followers
66,487

We are Architects of Change™. We help organisations succeed in a digital-first world. At Logicalis, we harness our collective technology expertise to help our clients build a blueprint for success, so they can deliver sustainable outcomes that matter. As a global technology service provider, we deliver AI-powered technology solutions built for reliability and scale, across cloud, connectivity, collaboration and security. Our 7000+ ‘Architects of Change’ are based in over 30 territories around the globe, helping our 10,000+ clients across a range of industry sectors, create sustainable outcomes through technology. Logicalis has annualised revenues of $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific, and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $3.7 billion. For more information visit www.logicalis.com

Offices: Building 8, Foundation Park, Roxborough Way, Maidenhead, Berkshire SL6 3UD, GB

information technologycommunications technologymanaged servicescloud computingBusiness IntelligenceIT SecurityDigital workspaceSecurityDigital TransformationModern workspace
View all jobs at Logicalis

Frequently asked questions

How many Customer Service & Support jobs are open in Johannesburg, South Africa right now?

There are currently 119 open customer service & support positions in Johannesburg, South Africa listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Customer Service & Support roles in Johannesburg, South Africa?

Companies currently hiring include FirstRand Bank India, Telesure Investment Holdings (TIH), Old Mutual South Africa, Standard Bank Group, Nedbank Private Wealth South Africa, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Customer Service & Support jobs in Johannesburg, South Africa?

Yes — 14 of the 119 open customer service & support positions offer remote or hybrid work (5 remote, 9 hybrid).

How do I apply for Customer Service & Support jobs in Johannesburg, South Africa?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

Customer Service & Support jobs in other cities

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Other jobs in Johannesburg, South Africa

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