São Paulo, Brazil · Hybrid
About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology fo…
Skills: Team management, KYC document review, Fraud assessment, Risk assessment, Data-driven decision making
São Paulo, Brazil · Hybrid
About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology fo…
Skills: Customer support, Telesales, E-commerce operations, BPO management, Team leadership
Special capital Region of Jakarta, Java, Indonesia · Hybrid
About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology fo…
Skills: Marketing strategy, Brand management, Trade marketing, Partner marketing, Digital marketing
Johannesburg, Gauteng, South Africa · Hybrid
About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology fo…
Skills: Accounting, Controllership, Accounts payable, NetSuite, Financial analysis
San Francisco, California, United States · Hybrid
$258k–$279k/yr
About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology fo…
Skills: Collections strategy, Credit operations, Loan servicing, Portfolio management, Data analysis
Bogota, RAP (Especial) Central, Colombia · Hybrid
About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology fo…
Skills: Organic social strategy, Brand leadership, Agency management, Cross-functional leadership, Data-informed decision making
San Francisco, California, United States · On-site
$303k–$320k/yr
About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology fo…
Skills: Product Management, Mobile Product Strategy, Android Development, iOS Development, Fintech
Ciudad de México, Mexico · Remote OK
About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology fo…
Skills: Financial modeling, Data analysis, Forecasting, SQL, Python
Cartagena, Region of Murcia, Spain · Hybrid
Acerca de PayJoy PayJoy, una Corporación de Beneficio Público, es una empresa de crédito con una misión clara: ayudar a clientes desatendidos en mercados emergentes a alcanzar la estabilidad y el éxito financiero. Nuestr…
Skills: Sales, Customer service, Field sales, Relationship management, Strategic consulting
Ciudad de México, Mexico · Hybrid
About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology fo…
Skills: Excel, Google Sheets, SQL, Data analysis, Business intelligence
Ciudad de México, Mexico · On-site
About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology fo…
Skills: Sales enablement, Content design, Data analytics, KPI reporting, Training delivery
Taguig, Metro Manila, Philippines · Hybrid
About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology fo…
Skills: Operations management, Customer support, Team leadership, Stakeholder management, Data analysis
Guayaquil, Guayas, Ecuador · On-site
Acerca de PayJoy PayJoy, una Corporación de Beneficio Público, es una empresa de crédito con una misión clara: ayudar a clientes desatendidos en mercados emergentes a alcanzar la estabilidad y el éxito financiero. Nuestr…
Skills: Sales, Field sales, Customer service, Relationship management, Strategic consulting
Ciudad de México, Mexico · Hybrid
About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology fo…
Skills: HR analytics, Compensation design, Data analysis, Market benchmarking, Salary planning
Ciudad de México, Mexico · Hybrid
About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology fo…
Skills: Financial modeling, Valuation analysis, Scenario planning, Data analysis, Market research
Ciudad de México, Mexico · Hybrid
About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology fo…
Skills: PHP, Javascript, Vue, AngularJS, HTML
Quito, Ecuador · Hybrid
Acerca de PayJoy PayJoy, una Corporación de Beneficio Público, es una empresa de crédito con una misión clara: ayudar a clientes desatendidos en mercados emergentes a alcanzar la estabilidad y el éxito financiero. Nuestr…
Skills: Customer Service, Effective Communication, Teamwork, Conflict Resolution, Microsoft Office
Ciudad de México, Mexico · Hybrid
About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology fo…
Skills: Technical troubleshooting, Log analysis, System diagnostics, Analytical thinking, Data analysis
San Francisco, California, United States · Hybrid
$272k–$290k/yr
About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology fo…
Skills: Cloud Infrastructure, Engineering Management, AWS, DevOps, Infrastructure as Code
Bogota, RAP (Especial) Central, Colombia · Hybrid
About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology fo…
Skills: Django, Vue.js, Python, PostgreSQL, RESTful APIs
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The Validation Support Supervisor will manage and coach a team of 8 agents while conducting risk and fraud assessments on KYC documentation. They are responsible for workflow improvements, reporting on key performance metrics, and optimizing team tools.
Candidates must have 2-3 years of leadership experience and a background in business or communications. Proficiency in Excel and strong analytical skills are required, with SQL knowledge being highly desirable.
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
Manage and coach the internal staff (8 agents).
Conduct risk and potential fraud assessments of new and existing players at different stages.
Ensure the accurate handling and verification of KYC (Know Your Customer) documents’ authenticity and customer’s registration.
Evaluate and escalate cases to relevant departments as needed.
Participate in workflow and procedural improvements.
Build reports on key metrics and often perform samples of the team’s performance.
Headcount planning and allocation.
Be open and fully willing to learn about financial impacts and running queries in our reports.
Detect/suggest improvements in our tools in order to optimize the team’s performance and make their lives easier.
Partially or completed technical or university studies in related areas such as Business Administration, Communications, or similar fields.
2-3 years of experience in a leadership position.
High Sense of Urgency.
Preferably working with mobile, consumer electronics, or financial products.
Excel (Intermediate-Advanced).
Desirable SQL.
Data driven decision making.
Strong communication, analytical skills and critical thinking.
Proficient computer skills.
Microsoft Office knowledge (intermediate mandatory).
Strong people skills.
Outstanding organizational skills.
English fluency is a BIG plus.
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Finance for the next billion Ownership Break Through Walls Live Communication Transparency & Directness Focus on Scale Work-Life Balance Embrace Diversity Speed * Active Listening
Finance for the next billion
PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and credit offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served nearly 20 million customers and lent nearly $4B across 9 countries while achieving solid profitability and growth.
Offices: 655 4th St, San Francisco, California 94107, US · Alcaldía Cuauhtemoc, Ciudad de México, MX · Avenida Paulista, São Paulo, SP, BR · William Nicol Drive & Wedgewood Link Road, Bryanston, Sandton, 2191, ZA · Calle 90 # 12 - 28, Bogotá, CO
Finance for the next billion
PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and credit offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served nearly 20 million customers and lent nearly $4B across 9 countries while achieving solid profitability and growth.
Offices: 655 4th St, San Francisco, California 94107, US · Alcaldía Cuauhtemoc, Ciudad de México, MX · Avenida Paulista, São Paulo, SP, BR · William Nicol Drive & Wedgewood Link Road, Bryanston, Sandton, 2191, ZA · Calle 90 # 12 - 28, Bogotá, CO
