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The After Sales Engineer is responsible for driving sales of spare parts, services, and upgrades within assigned territories while managing customer relationships. They must also oversee the 'Lead to Order' process, perform sales forecasting, and ensure compliance with corporate governance policies.
Candidates must hold an engineering degree and possess relevant work experience, with at least one year specifically in sales. Experience in power plants, mining, paper mills, or steel industries is considered an advantage.
About Us Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry.
Job Description
After Sales Engineer responsible for selling Alfa Laval transactional products and services within the assigned area of responsibility and providing direct support to customers.
Responsibilities
• Directly responsible for: Develop spare parts, service, including service contracts, upgrades in assigned territories and or industries.
• Indirectly responsible for: Team collaboration to secure Capital and Partner Sales across the country/ cluster Responsible for “Lead to Order” process for enquiries pertinent to Spare Parts & Services.
• Sales Ownership- Order Intake responsibility for the country/ cluster
• Customer Ownership- Visit customers, Identify and Respond to their needs
• Use installed base map/App to find customers and build customer relationship in the territories
• Increase market share and customer coverage in the territories.
• Closely work with service team, customer Excellence and P&A teams to take good carer of customers
• Key accounts management, new customer & non-buying customer business.
• Responsible for Monthly and quarterly sales forecasts on Order Intake for the country/ cluster.
• Corporate governance. Secure full compliance with Group and local Policies
• Secure that all contractual commitments prior to finalisation are in accordance to group policies, review and approve in accordance to defined authorization procedures and routines.
Qualifications & experience:
Engineering degree with relevant working experience, at least one of which is in Sales. Experience, working in Power Plants and or Mining and or Paper Mills and or Steel industries will be advantageous. Good knowledge of PHE, separator, decanter, is preferred
Why Alfa Laval?
• An exciting place to build your career having opportunity to expand your global network, inside and outside of Alfa Laval, with different nationalities.
• Excellent learning opportunity to work with our global leaders.
• We offer you an interesting and challenging position in an international, open, and friendly environment where we help each other to develop and create value for our customers.
• Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.
• 140 years old Swedish multinational company with stable growth and expansion
• Sustainability and contributing back to the people and planet are motives behind everything we do.
"We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status."
Pioneering Positive Impact
Pioneering positive impact! Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, pharma, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world. Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements. Alfa Laval today has customers in some 100 countries, employs more than 21,300 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. Alfa Laval contributes to 15 of the 17 UN Sustainable Development Goals. Our solutions make a difference in daily life. You can learn more on our website about how our products work, and how they are used in industries worldwide. We welcome your engagement, comments and questions - our guidelines and moderation policy for Alfa Laval channels on social media can be found here: https://www.alfalaval.com/legal/community-guidelines/ Personal data will be handled in accordance with the Alfa Laval Privacy Policy. https://www.alfalaval.com/privacy
Offices: Rudeboksvagen 1, Lund, Skane County 226 55, SE · Albuen 31, Kolding, South Denmark 6000, DK · Billingstadsletta 13, Billingstad, Akershus 1396, NO · Sint Hubertusstraat 10, Nijmegen, Gelderland 6531 LB, NL · Avenida Mutinga, 4935, Sao Paulo, SP 05110-000, BR
There are currently 251 open customer service & support positions in Johannesburg, South Africa listed on Clera. New openings are added daily as companies post roles.
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