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General Assistant(Internal Applications Only - Southgate)
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Full-time
high school
Posted 6d ago
~40 hrs/week
Responsibilities
The General Assistant is responsible for providing comprehensive customer service, merchandising stock according to store plans, and maintaining store housekeeping. They must also ensure accurate shelf price labeling and adhere to safety and stock loss prevention protocols.
Requirements
Candidates must possess a minimum of Grade 10 or NQF 3 education with one year of relevant experience, or a Grade 12 qualification. Applicants must be able to communicate in English, perform basic calculations, and be willing to work shifts, weekends, and public holidays.
Full job description
Description:
Ensure comprehensive Customer service in Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.
Requirement:
Minimum Grade 10 or NQF 3 and 1 (one) year work related experience or
Grade 12 without related work experience
Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
Valid South African ID or work permit
Ability to perform basic calculations accurately.
Must be willing to work shifts, weekends and public holidays
Must be able to work under pressure
Key Performance Area:
Customer Service
Advise and assist Customers on correct products and queries.
Assist with and resolve Customer complaints
Merchandising Standards
Bulk stock area to be merchandised safely and according to Store layout plan
Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
Housekeeping
Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
Correct shelf price labelling within area of responsibility.
Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule
Safety (OHSA) Requirements
Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibility
Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
Report any discrepancies to the Store Manager
Manage Stock Loss
Report damaged stock within area of responsibility to Store Manager
Values:
Integrity
Complying with generally accepted standards in activities related to the position.
keeps promises.
creates realistic expectations.
is sincere.
handles sensitive information carefully.
shows awareness of values, indicates when boundaries are crossed.
Accuracy
Effectively handling detailed information and being consistently attentive to details.
Works in an orderly fashion.
Ensures that matters are handled in an orderly and accurate manner from start to finish.
Prevents mistakes.
Invests energy in checking his/her work for mistakes.
Client focus
Identifying and actively responding to clients' wishes and needs.
Deals with clients in a friendly manner.
Shows involvement in the client's problem.
Makes clients feel welcome.
Approaches the client's question with a can-do mentality
Personal development
Being aware of one's own strengths and weaknesses: consciously working on personal development.
Is focused on self-broadening and/or gaining more in-depth knowledge.
Follows relevant training programmes and/or looks for opportunities to gain experience.
Seeks and uses opportunities for personal development.
Cashbuild is the largest retailer of building materials and associated products, selling directly to cash-paying customers through its 255 (and growing) stores in South Africa, Namibia, Lesotho, Botswana, and Swaziland. Cashbuild which employs 4 738 people, comprises Cashbuild Limited and the operating subsidiaries registered in the abovementioned countries. Cashbuild is the first choice retailer in its chosen field in all the regions in which it operates. It achieves this by carrying a focused in-depth quality product range at the most competitive prices, to meet the needs of the local market for homebuilders, home improvers, contractors, farmers, traders and any persons wanting to purchase our quality building materials for cash.
Cashbuild shares have been listed on the JSE Securities Exchange since 1986.
How many Customer Service & Support jobs are open in Johannesburg, South Africa right now?
There are currently 251 open customer service & support positions in Johannesburg, South Africa listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Johannesburg, South Africa?
Companies currently hiring include FirstRand Bank India, The Estée Lauder Companies Inc., Old Mutual South Africa, Telesure Investment Holdings (TIH), Nedbank Private Wealth South Africa, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Johannesburg, South Africa?
Yes — 63 of the 251 open customer service & support positions offer remote or hybrid work (21 remote, 42 hybrid).
How do I apply for Customer Service & Support jobs in Johannesburg, South Africa?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.