Johannesburg, Gauteng, South Africa · Remote Solely
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Johannesburg, Gauteng, South Africa · On-site
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Johannesburg, Gauteng, South Africa · On-site
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Johannesburg, Gauteng, South Africa • Remote Solely
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Provide first and second-line technical and functional support for clients using the Diligent One platform. Manage platform configuration, administration, and troubleshooting to ensure high customer satisfaction and SLA compliance.
Requires a Bachelor's degree in Computer Science or IT and 2-5 years of experience in SaaS application support. Proficiency in SQL, Python, and knowledge of network security and GRC solutions is highly desired.
The Support Consultant is responsible for providing first and second-line support to clients using the Diligent One platform. The role focuses on resolving client issues, assisting with platform configuration, and administration, troubleshooting technical and functional problems, and ensuring a high level of customer satisfaction through timely and professional support.
The Support Consultant acts as a trusted advisor to clients, helping them maximize the value of their Diligent One investment while maintaining agreed service levels and support standards.
Team expansion
Head of Services/Technical Solutions Lead
This is not a management role
Team-orientated environment.
Remote Role: 08:00 to 17:00pm
Qualifications
Professional Experience
Technical Knowledge
Interested parties can send their CV to [email protected]
A software partner that helps you make an impact by connecting risk, compliance, audit & ESG for stronger governance
Having been the sole distributor of Galvanize (previously known as ACL) software, services, and training for over 10 years, SurTech is the sole reseller of Diligent and BoardEffect products in South Africa. This allows the company to add additional value to all customers and deliver modern governance, risk, and compliance solutions to leading organisations across the country. Diligent, the #1 board application is now also the world’s largest GRC SaaS company and the SurTech team are responsible for quickly and optimally implementing the various solutions. With a staff compliment of over 60 top-quality individuals that possess unrivalled knowledge in all facets of the governance, risk, finance, and compliance processes, the SurTech team ensures that every client engagement is delivered optimally and with client satisfaction. Whilst the 71% black female ownership, demonstrates the company’s ongoing commitment towards transformed economic development and empowerment.
Offices: 11 Cradock Ave, Johannesburg, Gauteng 2196, ZA
There are currently 118 open customer service & support positions in Johannesburg, South Africa listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include FirstRand Bank India, Telesure Investment Holdings (TIH), Old Mutual South Africa, Standard Bank Group, Nedbank Private Wealth South Africa, among others. Browse the listings above to see every active employer.
Yes — 14 of the 118 open customer service & support positions offer remote or hybrid work (5 remote, 9 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
