Jobs at Logicalis (Now Hiring) — 14 open

Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider!

We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.

Join us and become a part of something epic!

• Responsibility and authority over the successful delivery of the technical services performed by the team.
• Facilitate problem solving and support issues within the team.
• Ensuring all services are delivered to a high quality.
• Assist the Service Delivery Manager with the management, development and maintenance of the operational services standards and procedures in compliance with Logicalis SA standards and policies.
• Maintaining stakeholder contacts within LSA key customer base.
• Working as a key member of the wider team to deliver the business goals as set by the business.
• Provide team updates and host and lead regular team meetings.
• Supporting other LSA services departments to ensure the overall service quality to customers is maintained at a high level.
• Develop a service excellence culture to drive customer satisfaction.
• Work as part of a team to achieve the group and departmental standards.
• Speak positively and act as an ambassador for Logicalis and its products and services, to ensure that a professional company brand is always provided.
• Lead network services team members in daily tasks, including daily distribution of tasks.
• Willing to be on-call and work overtime when necessary.
• Understand and complies with all Customer and Company safety regulations.
• Creates and oversees maintenance of technical databases and documentation.
• Provide technical guidance to less-qualified personnel such that they become more successful in the day-to-day support of the corporation’s network.
• Document changes to system drawings and records.
• Regular engagement with senior team lead with feedback and alignment within his area of responsibility.

DELIVERY RESPONSIBILITIES:

• Work closely with Service Delivery Managers and areas of Governance relevant to the service.
• Lead operational teams in the design, implementation, and testing of technical and Service change, including the allocation of delivery tasks.
• Responsible for the timely delivery of planned technical and service change, continually checking on accuracy and that it meets the customer’s need.

KEY PERFORMANCE INDICATORS:

KPI’s

• Timesheet Completion Quality
• Ticket Management Disciplines and SLA’s
• Succession Planning
• Partnership and Technical Skill Certifications Requirements
• Change Implementation Quality
• Project Execution and Service Transition Quality
• Customer and End User Satisfaction and Relationships
• Customer Service Improvements
• Operating Models
• Operational Structures
• Any added goals

Skills and Competencies

• Accountable Execution
• Agile Transformation
• Troubleshooting
• Communication
• Problem-Solving
• Leadership
• Analytical Skills
• Cross-Business Engagement
• Entrepreneurial Spirit
• Excellent Customer Solutions
• Inclusive Teamwork
• Positive Resilience
• Self-Driven Learning

EXPERIENCE:

• Strong people manager skills – advises, mentors, designs, establishes, evaluates, facilitates, influences, and promotes.
• Strong customer focus.
• Work with a high level of autonomy, seeking appropriate assistance where necessary.
• Able to engage at senior management level both internally and externally to within well-defined limits of delegation.
• Be able to network effectively, negotiate well and influence people, broker relationships with key stakeholders.
• Demonstrate an analytical and systematic approach to problem solving.
• Ability to communicate fluently both orally and in writing and can present technical information.
• Can absorb new technical information and apply it effectively.
• Actively removes obstacles in the organisation to improve performance.
• Challenge others’ assumptions, negative behaviours, and poor use of resources.
• Ability to work in a busy and highly pressurised environment.
• A detailed and accurate approach to undertaking all duties.

QUALIFICATIONS:

• Graduate or qualified by experience.
• Managerial training and experience an advantage.
• Process accreditations, ITIL, Project as appropriate.
• Ability to work well with other groups to plan, design, and implement work.
• Relevant Vendor certifications to include Cisco CCNA, CCNP and Aruba qualifications.
• LAN troubleshooting/problem determination skills (Ethernet, Hot Standby Router Protocol (HSRP), Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol
• CISCO firewall/Virtual Private Network (VPN) equipment, Adaptive Security Appliance, CISCO Aggregation Service Routers (ASR), Virtual Switching Systems (VSS)
• IP services, IP, Multicast, Quality of Service (QOS), Simple Network Management Protocol (SNMP)
• Experience management gateways and Domain Name Services (DNS)
• Strong technical background of at least 5 years in a Networks administration and Network support within a mining environment.
• Product experience Muti platform Wi-Fi – Cisco, Aruba and Hirschmann, HPE Greenlake, Firewalls Palo Alto and Aruba, Switching and routing.

ADDITIONAL SKILLS/ATTRIBUTES:

• Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort.
• Motivate and inspire team members.
• Lead by setting a good example (role Model) – behaviour consistent with words.
• Facilitate problem solving and collaboration.
• Experience working with business teams to communicate problem impacts and to understand business requirements.
• Understanding of current technologies, suppliers, challenges, and emerging architectures needed to drive transformation.
• Expert in creating business case, use cases, storytelling and driving change.
• Self-motivated and a self-starter with positive can-do attitude.
• Demonstrated ability to create clear and detailed technical diagrams and documentation.
• Demonstrated Architectural Leadership (applications, virtualization, security, network) and DevOps experience, preferably a blend of wireless and wireline technologies.
• Advance user of MS applications, Visio, PowerPoint, Excel, Word
• Expert level knowledge in all the support tools required to support such environments, Manage Engine, nslookup, Wireshark.
• Able to work to tight deadlines.
• Full driving licence with own transport.