Sepang, Selangor, Malaysia · Hybrid
Description We are looking for a Network & Security Analyst to join our team. As a Network Security Analyst, you will be involved in following work instruction-based processes to deliver first-level support for network-r…
Skills: Network Security, Technical Support, Troubleshooting, LAN/WAN, Voice Technologies
Taipei, Taiwan · On-site
Why choose Logicalis? As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company…
Skills: Cybersecurity Monitoring, Incident Analysis, Incident Reporting, Security Operations, Incident Handling
Frankfurt, Hesse, Germany · Remote OK
Why choose Logicalis? Logicalis lets you experience the digital transformation up close – and to get involved in actively shaping its future. Your expertise makes you a crucial building block here. From pre-sales, sales …
Skills: Kubernetes, CNI Plugins, Cilium, Calico, Cloud Networking
Singapore, Singapore · On-site
Why choose Logicalis? As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company…
Skills: Service Delivery Management, SLA Management, Customer Satisfaction, Team Management, ITSM
Frankfurt, Hesse, Germany · Remote OK
$67k–$91k/yr
Why choose Logicalis? Logicalis lets you experience the digital transformation up close – and to get involved in actively shaping its future. Your expertise makes you a crucial building block here. From pre-sales, sales …
Skills: MuleSoft Anypoint Platform, AI Architecture, Enterprise Architecture, API Strategy, Java
Frankfurt, Hesse, Germany · Remote OK
$59k–$79k/yr
Why choose Logicalis? Logicalis lets you experience the digital transformation up close – and to get involved in actively shaping its future. Your expertise makes you a crucial building block here. From pre-sales, sales …
Skills: MuleSoft Anypoint Platform, Enterprise Application Integration, AI Architecture Patterns, RESTful API Design, Java
Location, West Virginia, United States · Remote OK
$99k–$135k/yr
Summary Works with Finance team assisting the VP Finance & Controller in providing timely and accurate monthly and annual reporting requirements. Performs multiple financial and supervisory responsibilities, including ov…
Skills: Financial Reporting, IFRS, US GAAP, Treasury Operations, Tax Compliance
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Provide first and second level technical support for network-related requests and issues in a 24x7 environment. Ensure service restoration for customers while following established policies and managing escalations to third-party vendors.
Requires a Bachelor's degree in IT or equivalent and at least one year of experience in a NOC or Data Centre environment. Preferred certifications include NSE, CCNA, or Aruba.
Description
We are looking for a Network & Security Analyst to join our team. As a Network Security Analyst, you will be involved in following work instruction-based processes to deliver first-level support for network-related requests and issues. It entails ensuring compliance with customer service level agreements and serving as the primary point of contact for escalated requests and issues.
Your core objective is to restore service for the customer as quickly as is possible and, where further escalation is required, provide a single point of contact and ownership.
Responsibilities
Ensure all policies, procedures and work instructions are followed in the interests of customer satisfaction and contractual obligations in a 24x7 environment.
Customer focus providing consultancy to business clients regarding availability and functionality of services.
Enforce and review MS process to ensure documentation is current and to provide management escalation for MS staff.
Acknowledgement and qualification of NMS alerts and open causes with the appropriate priority level.
Diagnoses of problems and provide solutions to achieve service restoration.
Provide first and second level technical support for customer fault escalations.
Escalation as required of cases to internal, management and third-party vendors.
Remote diagnostic troubleshooting and checks for customer incidents.
Requirements
Minimum 1 year experience in a NOC or Data Centre support environment.
Bachelor's degree in IT or any equivalent professional degree.
Industry certification with one or more of the following NSE/CCNA/Aruba is preferred.
Strong knowledge of MS office packages.
General understanding of LAN/WAN/Voice/Security/Server technologies.
Able to work on 12 hours rotational shift (Including weekends)
As a valued member of ‘Logicalis Asia Pacific MSC' you will enjoy several benefits, such as;
Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
Pick your own adventure: Our people have moved from Helpdesk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we'll fund you to learn it, so you can become it!
Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
Flexible, modern, working arrangements: A hybrid working model that allows for a balance of productive remote working and in-person collaboration.
No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity.
We are Logicalis, Architects of Change™. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.
For people living with disabilities or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.
We are Architects of Change™. We help organisations succeed in a digital-first world. At Logicalis, we harness our collective technology expertise to help our clients build a blueprint for success, so they can deliver sustainable outcomes that matter. As a global technology service provider, we deliver AI-powered technology solutions built for reliability and scale, across cloud, connectivity, collaboration and security. Our 7000+ ‘Architects of Change’ are based in over 30 territories around the globe, helping our 10,000+ clients across a range of industry sectors, create sustainable outcomes through technology. Logicalis has annualised revenues of $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific, and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $3.7 billion. For more information visit www.logicalis.com
Offices: Building 8, Foundation Park, Roxborough Way, Maidenhead, Berkshire SL6 3UD, GB
We are Architects of Change™. We help organisations succeed in a digital-first world. At Logicalis, we harness our collective technology expertise to help our clients build a blueprint for success, so they can deliver sustainable outcomes that matter. As a global technology service provider, we deliver AI-powered technology solutions built for reliability and scale, across cloud, connectivity, collaboration and security. Our 7000+ ‘Architects of Change’ are based in over 30 territories around the globe, helping our 10,000+ clients across a range of industry sectors, create sustainable outcomes through technology. Logicalis has annualised revenues of $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific, and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $3.7 billion. For more information visit www.logicalis.com
Offices: Building 8, Foundation Park, Roxborough Way, Maidenhead, Berkshire SL6 3UD, GB
