Customer Service & Support Jobs in Bloemfontein, South Africa (Now Hiring) — 17 open

Description:

Accurate handling of all Point of Sale (POS) transactions and documentation, thereby ensuring Customer satisfaction. Ensure that no goods / stock pass through the Point of Sale (POS) without it being paid for.

Requirements:

• Grade 12 or minimum of 1 (one) year work related experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Ability to perform basic calculations accurately
• Must have strong administration skills
• Must be willing to work shifts, weekends and Public Holidays
• Must be able to work under pressure

Key Performance Area:

Cash Handling

• Ensure that all cash (including floats, and petty cash) allocated to you balance (No shorts and overs)
• Ensure goods are correctly identified and captured on the Point of Sale Terminal.
• Capture the correct payment type received from Customers on the Point of Sale Terminal
• Ensure you have sufficient change at all times
• Ensure Pick-ups are done accurately and within the set parameters
• Ensure Cash-ups are done accurately at the end of your shift
• Ensure all your daily takings have been dropped into the Drop Safe / vault
• Ensure that all transactions relating to other stores money, deliveries, and quotes are processed correctly.

Administration

• Sign, compile, and file all related documentation relating to the Cashiers function

Ready for Business

Adhere to Ready for Business and Beyond my Control as per the CB Way

Customer Service

• Offer fast, friendly, and efficient service to all Cashbuild Customers when checking in and out Customers goods
• Direct Customers to relevant person who can assist him / her
• Ensure that you comply with the company’s dress code

Safety (OHSA) Requirements

• Safety (OHSA) compliance (e.g. ensure Customer and staff safety) within area of responsibility
• Report any discrepancies to the Store Manager

Security Awareness

• Security (e.g. ensure system password control at till point are adhere to)
• Ensure cash safe keeping and transport to the cash office as per the Cashbuild Way requirements

Values:

Integrity

• Complying with generally accepted standards in activities related to the position.
• keeps promises.
• creates realistic expectations.
• is sincere.
• handles sensitive information carefully.
• shows awareness of values, indicates when boundaries are crossed.

Accuracy

• Effectively handling detailed information and being consistently attentive to details.
• Works in an orderly fashion.
• Ensures that matters are handled in an orderly and accurate manner from start to finish.
• Prevents mistakes.
• Invests energy in checking his/her work for mistakes.

Client focus

• Identifying and actively responding to clients' wishes and needs.
• Deals with clients in a friendly manner.
• Shows involvement in the client's problem.
• Makes clients feel welcome.
• Approaches the client's question with a can-do mentality

Personal development

• Being aware of one's own strengths and weaknesses: consciously working on personal development.
• Is focused on self-broadening and/or gaining more in-depth knowledge.
• Follows relevant training programmes and/or looks for opportunities to gain experience.
• Seeks and uses opportunities for personal development.
• Asks for feedback in order to learn