Customer Service & Support Jobs in Roodepoort, South Africa (Now Hiring) — 33 open

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To enable Standard Bank Insurance Brokers Contact Centre staff to deliver high quality service to client through the provision of technical, operational, compliant, POC and process support across all systems and processes across the full suite of SBIB services, ensuring that these systems and processes are efficient and simplified to contribute to a positive client experience.

Type of Qualification: First Degree
Field of Study: Business Commerce

Experience Required:
Insurance experience is also required for the role.         
A detailed understanding of and experience with front and back office processes is essential for the role.
Experience across the Insurance with exposure to Short term and Long term Insurance
 

Behavioural Competencies:

• Adopting Practical Approaches
• Documenting Facts
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Examining Information
• Following Procedures
• Interpreting Data
• Managing Tasks
• Producing Output
• Providing Insights
• Taking Action

Technical Competencies 

• FAIS
• Sales
• Change Management (HR)
• Training Provision
• Project Management (Project Mgmt) 
• Insurance Process & Procedures
• Fraud Detection and Management