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Entry level$3.9B raised
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Winston-Salem, North Carolina, United States · On-site
Entry level$3.9B raised
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Temporary
high school
Posted 1d ago
Apply by Aug 11
~40 hrs/week
Spanish
Responsibilities
The role involves capturing and tracking customer orders via telephone while providing information on products, promotions, and services. Additionally, the representative is responsible for documenting adverse events and ensuring proper follow-up within the company's systems.
Requirements
Candidates must have a high school diploma or technical degree and at least one year of experience in customer service. Proficiency in basic computer software such as Microsoft Word and Excel is required, along with strong communication and problem-solving skills.
Full job description
Descripción
RESUMEN DE LA POSICION
General• Capturar pedidos de los Asociados así como orientarlos para que obtengan los mejores resultados de los productos y servicios de la empresa.
Funciones y Responsabilidades
• Capturar y rastrear pedidos de los Asociados vía telefónica, mostrando empatía y buen servicio.• Documentar cualquier evento adverso reportado por un Asociado o Cliente y continuar el proceso correspondiente para que reciban el seguimiento por parte del área correspondiente.• Proporcionar información de promociones, eventos, nuevos productos a los Asociados.• Orientar a los Asociados para que obtengan los mejores resultados de los productos y servicios de la compañía.• Apoyar en cierre de mes para la toma de pedidos, en las fechas y horarios marcados por la Compañía. • Estar disponible para apoyo en días festivos dentro del Centro de Llamadas, eventos fuera de la oficina que la Compañía requiera.
Procesos y Controles
• Seguir los procesos y procedimientos correspondientes de Órdenes• Codificar correctamente los casos en HCM para el seguimiento oportuno y reporteo correspondiente.
RESPONSABILIDADES DE SUPERVISION:• N/A
RELACIONES ORGANIZACIONALES• Interactuar con las áreas de Relación con el Asociado y Apoyo de Pedidos.
Calificaciones
PERFIL DEL PUESTO: Las siguientes características son las mínimas requeridas por el individuo para desempeñarse con éxito su función y responsabilidades en la posición.
Habilidades/Educación/Experiencia:
• Carrera técnica y/o Preparatoria terminada.• Un año de experiencia en servicio al cliente.• Sobresaliente actitud de servicio al cliente.• Conocimientos básicos de Microsoft Word, Excel, E-mail, Internet.• Capacidad para resolver problemas y realizar actividades que le delegue el supervisor. • Orientado a resultados. • Habilidad para interactuar con todos los niveles de la organización. • Excelente Comunicación verbal y escrita.• Trabajo en equipo.
Herbalife is a global health and wellness community born to support you in living your best life. For over 40 years and in more than 90 countries, we’ve empowered millions of people to make real changes to their lives with our science-backed products, the support of a coach – what we call an Herbalife Distributor – and the opportunity to build a business. And we’re just getting started.
To us, the best lives are balanced lives. Through our Herbalife Distributors, who foster community, personal growth and business opportunities to help you thrive, we offer a wide range of products designed to help you meet your needs and reach your goals. You bring the will to get started, and we’ll help you every step of the way.
Herbalife's focus on improving communities inspires people to come work for us. Our 11,000+ global employees play a crucial role in realizing Herbalife's passion for helping people.
Herbalife has been recognized with numerous global employer awards, including Achiever’s Elite 8 of the Top 50 Most Engaged 8 Workplaces in 2018 and 2021, Achiever’s Top 50 Most Engaged Workplaces in 2019, and Best Employers for Women by Forbes in 2020.
Herbalife sponsors more than 150 world-class athletes, teams, and events, including Cristiano Ronaldo, the Los Angeles Galaxy soccer team, and 5 National Olympic Committees.
In addition, Herbalife created the Herbalife Nutrition Foundation, our Nutrition for Zero Hunger initiative and partnered with several organizations, including Feed the Children.
Offices: 800 W Olympic Blvd, Los Angeles, CA 90015, US · 950 W 190th St, Torrance, California 90502, US · Debenedetti 3895, Olivos, Buenos Aires Province B1636EJW, AR · Manuel Local No. 1, Avenida Miguel Brostella Boulevard El Dorado, Bethania, PA · Marleston, SA 5033, AU
Consumer GoodsE-CommerceHealth CarePersonal Care and HygieneNutritionDirect SalesFitnessDietary SupplementsRetailWellness
Herbalife is a global health and wellness community born to support you in living your best life. For over 40 years and in more than 90 countries, we’ve empowered millions of people to make real changes to their lives with our science-backed products, the support of a coach – what we call an Herbalife Distributor – and the opportunity to build a business. And we’re just getting started.
To us, the best lives are balanced lives. Through our Herbalife Distributors, who foster community, personal growth and business opportunities to help you thrive, we offer a wide range of products designed to help you meet your needs and reach your goals. You bring the will to get started, and we’ll help you every step of the way.
Herbalife's focus on improving communities inspires people to come work for us. Our 11,000+ global employees play a crucial role in realizing Herbalife's passion for helping people.
Herbalife has been recognized with numerous global employer awards, including Achiever’s Elite 8 of the Top 50 Most Engaged 8 Workplaces in 2018 and 2021, Achiever’s Top 50 Most Engaged Workplaces in 2019, and Best Employers for Women by Forbes in 2020.
Herbalife sponsors more than 150 world-class athletes, teams, and events, including Cristiano Ronaldo, the Los Angeles Galaxy soccer team, and 5 National Olympic Committees.
In addition, Herbalife created the Herbalife Nutrition Foundation, our Nutrition for Zero Hunger initiative and partnered with several organizations, including Feed the Children.
Offices: 800 W Olympic Blvd, Los Angeles, CA 90015, US · 950 W 190th St, Torrance, California 90502, US · Debenedetti 3895, Olivos, Buenos Aires Province B1636EJW, AR · Manuel Local No. 1, Avenida Miguel Brostella Boulevard El Dorado, Bethania, PA · Marleston, SA 5033, AU
Consumer GoodsE-CommerceHealth CarePersonal Care and HygieneNutritionDirect SalesFitnessDietary SupplementsRetailWellness