Customer Service & Support Jobs in Roodepoort, South Africa (Now Hiring) — 33 open — Page 2

Company Description

About Publicis Commerce Informed by data, our passionate team strives to deliver Hero Moments for our clients’ brands in the final mile of the retail customer journey. We pride ourselves on being able to provide winning client solutions delivered across 7 core capability areas: Data & Consumer Insights; Shopper Marketing & Integrated RTM; Field Marketing; Events & Activations; Promotional, Risk, Reward & Loyalty and Retail POS Strategy.

Overview

Job Description The Sales Representative (SR) is responsible for selling products and services in a designated area and is accountable for the profitable achievement of sales targets as agreed with company. The SR is responsible for their own sales conversion productivity, and directs their effort in order to have the greatest overall impact on results. It is vital for the SR to possess good knowledge of standard sales methods & techniques relevant to client’s product. This person will report to the Sales Manager. As the position is for sales driven individuals, the SR is responsible for achieving sales targets for themselves in order to increase their earning potential through commissions Additional activities will include involvement in pre-awareness campaigns to new customers; ensuring that customers are made aware of features, benefits, competitive advantages and applications of the relevant products. ROLE SUMMARY: Responsibilities of this position are to achieve sales targets. The Field Sales Representative will achieve this through field activities such as door to door, field activations, social media and acquiring referrals. It will be vital for the Field Sales Representative to poses good knowledge of standard sales methods & techniques relevant to client’s product line. Salary : Commission Based

Qualifications

QUALIFICATIONS & EXPERIENCE: Minimum Matric Must be able to work in a fast-paced environment, multi-task, and have good communication skills, both verbally and in writing Minimum of 1 year sales experience in field sales preferably telecommunication sales Minimum of 1 year’s target driven sales experience Must have own Smartphone that is in good working condition Evidence of experience working independently, with little or no supervision REQUISITE SKILLS: Skills in problem solving Analytical thinking/skills required Ability to act independently on routine assignments or projects Ability to plan, organize and multi-task to complete assignments in an efficient manner Ability to communicate professionally, both oral and written Ability to pay attention to details and perform at a high-level accuracy Ability to work independently and with a team Understands the Client corporate culture and vision

Additional Information

KEY RESPONSIBILITIES DELIVERABLES/OUTCOMES KPA-SALES TARGETS Ensuring performance against allocated targets Required execution in line with requirements to ensure that sales are driven. Identify opportunities to maximise sales Ensure sales orders are completed in accordance to requirements Ability to plan daily and weekly field sales activities independently and with manager Ability to manage and build relationships with prospective and existing clients in order to generate referral business Ability to travel within the region to source new prospective leads and close sales Conducting door to door and promotional activities to offer company’s product and services KPA- OPERATIONAL EXCELLENCE Conduct daily task check ins using platforms provided to record field activities Maintain a relationship with the client to ensure customer service standards are met Up to date training and knowledge of all products and service offerings, competitor information and new product updates to the customer Ensuring appropriate sales journey which constitutes SR to sign up a client in accordance to the application form and correctly following POPIA compliance Excellent geographical knowledge of the respective region Initiates field sales diary planning with the regional manager to ensure correct coverage in order to maximise sales opportunities Identify larger avenues to address consumers (Complexes, Estates, New developments) and acting on the SR to close sales Actively Seeks fibre areas and actively works to incorporate these areas into diary planning KPA- PROCESSES Ensure that you submit and/or capturing accurate customer applications that are complete in detail and documentation. Incomplete applications cannot be submitted for processing. Conducting their sales journey in accordance with POPIA Filling in the application forms correctly Submitting application form and supporting documents for vetting purposes KPA- RESPONSIBILITIES Wearing uniform and appropriately representing the brand Keeping abreast of client queries and escalations to your line manager Adhere to the Vodacom Absolute rules Actively Seeks future fibre enabled areas and actively works to incorporate these areas into diary planning KPA-LOGISTICS • Following client and company health and safety requirements KPA- REPORTING Full compliance with the compliance process and POPIA legislation when dealing with customer information Accountability for individual assets – informing management of any theft / damage immediately in writing SR to report daily using platforms supplied on field activities BEHAVIOURAL COMPETENCIES Is passionate about their work, exudes a positive attitude that makes customers want to interact with them, and always is looking for solutions that consider the customer and the company to create win-win outcomes Sales driven giving excellent sales support to business customers Acts in a manner consistent with the Company vision; behaves in a professional and ethical manner in all cases, and is a strong partner and team member seeking opportunities to contribute to overall team and Company success A Highly driven self - starter with the ability to write their own cheque Team Player A sales hunter prepared to hit the ground running creating and closing sale funnels Effective time management control ADDITIONAL REQUIREMENTS Ability to work hours outside of the normal Mon – Sat 08h00 – 17h00 – Weekend work will be considered as normal working hours When using own vehicle for business travel, kindly ensure that the vehicle is fit for purpose by ensuring that the vehicle’s service book and license disc is up to date and conduct a vehicle inspection before commencing with a work-related journey. Always comply with Vodacom health and safety standards and absolute rules When using a vehicle for business travel, please ensure that you are competent to perform the task and have a valid driver’s license for the vehicle you are driving. Knows the product features and benefits and communicates the value proposition to provide a customer solution and gain commitment to buy Ability to manage sales targets and redirect own performance within 24 hours where required Excellent understanding of telecommunications/internet/fibre Skills in problem solving; including the ability to identify and appropriately evaluate customer needs and recommend appropriate products and solutions. Ability to plan, organize and multi-task to complete assignments in an efficient manner. Customer Knowledge and Skills SELLING SKILLS: Uses active listening, observation and questioning to qualify needs and wants to identify customer-based solutions to win the sale Has the ability to prospect and identify new opportunities, gain appointments with key decision makers, and win commitments for sales. Qualifies customer questions, effectively handles objections, and manages negotiation leading to commitment and asks for the close Understands the pricing structure. Ensure that customers understand the value proposition, features, benefits, competitive advantages, and applications of the product. Handle objections, gain commitment to buy