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Discovery Insure Insure Select Executive Relationship Manager About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals…
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Full-time
high school, professional certificate, bachelor degree
Posted 1d ago
Apply by Aug 19
~40 hrs/week
Responsibilities
The consultant will manage client queries, policy changes, and complaints within a call centre environment. They are also responsible for providing technical support, upselling products, and ensuring first-call resolution for policyholders.
Requirements
Candidates must have a Matric certificate, at least two years of call centre experience in short-term insurance, and a full FAIS qualification. Experience dealing with service providers is essential, while RE 5 and CPD certifications are considered advantageous.
Full job description
Discovery – Insure
Service Consultant – Short Term Insurance
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Insure
Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.
Key Purpose
To service clients in a call centre with policy changes, policy advice, complaints, escalations and all ongoing support once a client’s policy has been activated.
Areas of responsibility may include but not limited to
Maintain accurate details of queries (product knowledge, soft skills) and communicate to management.
Upsell to existing clients.
Outbound calls to clients to action servicing changes
Technical support to clients in respect of Vitalitydrive
Provide 1st call resolution.
Ongoing client support.
Accurate, timely administration.
Achievement of monthly product and soft skills knowledge targets.
Stakeholder engagement.
Dealing with Service providers
Teamwork, self-management and alignment with Discovery values.
Education and Experience
Matric (Essential).
2 years’ call centre experience in the short-term insurance industry (Essential).
2 years’ sales experience (Advantageous)
Experience dealing with service providers (Essential)
FAIS Credits - full qualification (Essential).
RE 5 qualification (Advantageous).
Class of business certificate (Advantageous)
Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
Degree (Advantageous)
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
How many Customer Service & Support jobs are open in Sandton, South Africa right now?
There are currently 38 open customer service & support positions in Sandton, South Africa listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Sandton, South Africa?
Companies currently hiring include TASHAS GROUP, Leroy Merlin, DISCOVERY VITALITY, SAP, FirstRand Bank India, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Sandton, South Africa?
Yes — 9 of the 38 open customer service & support positions offer remote or hybrid work (0 remote, 9 hybrid).
How do I apply for Customer Service & Support jobs in Sandton, South Africa?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.