Jobs at SurTech. Exclusive reseller for Diligent in South Africa (Now Hiring) — 5 open

Job Title and Overview

We are seeking an experienced Business Analyst to support the implementation of the Diligent GRC and Diligent ACL platforms. The Business Analyst will serve as the key liaison between business stakeholders, audit, risk, compliance, and technical implementation teams to ensure business requirements are accurately captured, translated, and implemented successfully.

The ideal candidate will possess strong business analysis capabilities, knowledge of governance, risk, compliance, and audit processes, and experience supporting enterprise system implementations.

Employment type: Contract (6–12 Months, renewable based on project requirements)

Reporting to: Head of Services

Working environment: Team-orientated environment. Driver's license or own transport is
essential. Possible travel into the rest of Africa.

Working hours: Remote Role: 7:30am to 16:00pm or 08:00am to 16:30am when in the office and will ideally understand that there may be times that they need to work overtime on projects. When based at client sites, the individual will need to work the working hours stipulated by the client.

Key Responsibilities

• Business Requirements Gathering
• Gather, analyze and document business requirements related to governance, enterprise risk management, compliance management, internal audit, policy management, issue management, and controls monitoring.
• Engage stakeholders across risk, compliance, internal audit, finance, and IT functions to gather and document business requirements relevant.
• Analyze business challenges and identify opportunities for process improvement and automation.
• Testing and User Acceptance
• Develop business-focused test scenarios and user acceptance testing (UAT) scripts.
• Coordinate UAT activities with business stakeholders and process owners.
• Validate the implemented workflows and controls align with documented business requirements.
• Documentation and Communication
• Translate business requirements into clear, well-defined and testable user stories within D1P, supported by detailed acceptance criteria and relevant documentation.
• Translate GRC business requirements into functional specifications for the Diligent GRC and ACL implementation teams.
• Prepare and maintain comprehensive GRC project documentation including:
• Business Requirements Documents (BRDs)
• Functional specifications
• Process maps and workflow diagrams
• Risk and controls matrices
• Compliance mapping documentation
• SOPs and training manuals
• Facilitate communication between business, risk, audit, compliance, and technical implementation teams.
• Assist with development of training materials and user communication plans.

Required Skills and Experience

Qualifications

• Bachelor's degree in Information Systems, Computer Science, or related field

Professional Experience

• Minimum 5 years' experience as a Business Analyst in GRC, risk management, compliance, audit, or governance-related field.
• Experience supporting enterprise GRC platform implementations.
• Strong understanding of governance, risk management, compliance, internal audit, and internal controls processes.
• Strong experience in requirements gathering and documentation.
• Understanding of system integration and API-driven environments.

Behavioural Skills & Soft Competencies

• Strong work ethic with a commitment to excellence, accuracy, and attention to detail.
• Customer-focused with the ability to deliver exceptional service, transfer knowledge effectively, and conduct one-on-one training sessions.
• Able to perform effectively under pressure and meet strict deadlines while maintaining quality standards.
• Capable of working independently, self-managing tasks, and remaining focused in demanding environments.
• Adaptable and able to prioritise tasks effectively in response to changing business needs.
• Proactive self-starter with the ability to identify and mitigate project risks to support successful delivery.

Interested parties must apply via our website:https://www.careers-page.com/surtech